Troubleshooting/FAQs | 14 |
14.1General problems
This chapter provides you with tips on how to localize and troubleshoot frequently occurring problems.
Problem | Possible causes | To correct or avoid error | ||
The device is not | There is no power supply | • | Check the power supply, the network cable and the power plug. | |
operational | to the device. | • | Check whether the On/Off switch is in the correct position. | |
| Device is being operated | • | Check the ambient conditions. | |
| outside the specified | • | After transport in cold weather, wait approximately 12 hours | |
| ambient. conditions |
| before switching on the device. | |
The mouse pointer | The mouse driver is not | 1. | Check whether the mouse driver is properly installed and present | |
does not appear on | loaded. |
| when you start the application program. | |
the screen. |
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The mouse is not | 1. | Check whether the mouse lead is connected to the system unit. If | ||
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| connected. |
| you are using an adapter or an extension for the mouse lead, | |
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| check this | |
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| After these checks and measures, if the mouse pointer still does | |
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| not appear on the screen, please contact Technical Customer | |
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| Support. | |
Wrong time and/or |
| 1. | Press <F2> within the boot sequence to open the BIOS Setup. | |
date on the PC. |
| 2. | Set the time and date in the setup menu. | |
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Although the BIOS | The backup battery is | In this case, please contact your technical support team. | ||
setting is OK, the time | dead. |
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and data are still |
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wrong. |
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USB device not | The USB ports are | Use a different USB port or switch the port on. | ||
responding. | disabled in your BIOS. |
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| USB 2.0 device | Enable USB 2.0. | ||
| connected but USB 2.0 is |
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| disabled. |
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| Operating system does | Enable USB Legacy Support for the mouse and keyboard. | ||
| not support the USB port. | For all other devices you need USB drivers for the specific operating | ||
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| system. | ||
DVD: The front loader | The device is switched off | Emergency removal of the data medium: | ||
does not open. | or the open/close button | 1. | Switching off the device | |
| is disabled by a software | |||
| 2. | Insert a pointed object, a pin for example, or an opened paper clip | ||
| application. | |||
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| into the emergency extraction opening of the drive. Apply slight | |
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| pressure to the contact until the front loader opens. | |
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| 3. | Pull the loader further out. | |
SIMATIC Panel PC 877 |
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Operating instructions, Release 07/2006, |
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