Appendix a Troubleshooting | SMC Networks SMC6924VF specification

APPENDIX A

		Troubleshooting Chart

	Symptom	Action

	Cannot connect	• Be sure to have configured the agent with a valid IP
	using Telnet, Web	address, subnet mask and default gateway.
	browser, or SNMP	• Check that you have a valid network connection to
	software	• Check that you have a valid network connection to
	software	the switch and that the port you are using has not
		the switch and that the port you are using has not
		been disabled.
		• Check network cabling between the management
		station and the switch.
		• If you cannot connect using Telnet, you may have
		exceeded the maximum number of concurrent
		Telnet sessions permitted. Try connecting again at a
		later time.

	Can’t access the	• Be sure to have set the terminal emulator program
	on-board	to VT100 compatible, 8 data bits, 1 stop bit, no
	configuration	parity and 19200 bps.
	program via a serial	• If the switch is configured for Auto (baud rate
	port connection	• If the switch is configured for Auto (baud rate
	port connection	detection), the terminal emulator program must be
		detection), the terminal emulator program must be
		set at 2400~19200 baud, 8 data bits, 1 stop bit, no
		parity, and flow control set to none. Also, you must
		first press the Enter key once to set the data rate and
		initialize the connection.
		• Check that the null-modem serial cable conforms to
		the pin-out connections provided in Appendix B.

	Forgot or lost the	• Contact SMC Technical Support for help.
	password

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