SMC Networks SMC6924VF manual Appendix A Troubleshooting, Troubleshooting Chart

APPENDIX A

TROUBLESHOOTING

Troubleshooting Chart

	Troubleshooting Chart
Symptom	Action
Cannot connect	• Be sure to have configured the agent with a valid IP
using Telnet, Web	address, subnet mask and default gateway.
browser, or SNMP	• Check that you have a valid network connection to
software
	the switch and that the port you are using has not
	been disabled.
	• Check network cabling between the management
	station and the switch.
	• If you cannot connect using Telnet, you may have
	exceeded the maximum number of concurrent
	Telnet sessions permitted. Try connecting again at a
	later time.
Can’t access the	• Be sure to have set the terminal emulator program
on-board	to VT100 compatible, 8 data bits, 1 stop bit, no
configuration	parity and 19200 bps.
program via a serial	• If the switch is configured for Auto (baud rate
port connection
	detection), the terminal emulator program must be
	set at 2400~19200 baud, 8 data bits, 1 stop bit, no
	parity, and flow control set to none. Also, you must
	first press the Enter key once to set the data rate and
	initialize the connection.
	• Check that the null-modem serial cable conforms to
	the pin-out connections provided in Appendix B.
Forgot or lost the	• Contact SMC Technical Support for help.
password

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