Troubleshooting

When operating using the printer– DCR-TRV820E only

Symptom

Cause and/or Corrective Actions

Print paper cannnot be drawn in the paper feeder.

•The print cartridge is not inserted. c Insert the print cartridge. (p. 142)

•The printer cover is closed.

cSlide the printer cover to open. (p. 145)

•You have inserted print paper into the paper feeder right after you turned the power source on.

cRemove the print paper once.

Make sure that the PRINT PAPER lamp is flashing slowly, and then insert print paper into the paper feeder. (p. 145)

•The POWER switch is not set to VTR or MEMORY.

cSet it to VTR or MEMORY. (p. 145)

•The print paper is not inserted properly.

cPress the print paper into the paper feeder for about two seconds after the beep sounds. (p. 145)

•The tape is running.

cPress x STOP button. (p. 36)

•Printing images continuously makes the inside of the printer heat up. When this happens, you may not be able to insert print paper.

cLeave your camcorder until it cools down, then insert print paper into the paper feeder again.

•If you disconnect the power source such as the battery pack during printing, the platen roller may not move back to the original position.

cInstall the charged battery pack, and perform the operation again. (p. 145)

Information Additional

Images do not become still images

• Print paper or the print cartridge is not inserted.

even you press PRINT.

c Insert the print paper or the print cartridge. (p. 142, 145)

When you print images recorded on

• You have pressed PRINT lightly.

the “Memory Stick”, printing does

c Press PRINT deeper. (p. 152)

not start even you press PRINT.

 

 

 

The print cartridge cannot be

• Print paper is inserted.

removed from the cartridge

c Remove the print paper. (p. 146)

compartment.

• Printing is executed.

 

c Remove the print cartridge after the printing is completed.

 

(p. 144)

 

• Removal switch is not slid to the end.

 

c Slide it to the end.

 

• The ribbon is jammed in the cartridge compartment.

 

c Contact your Sony dealer or local authorized Sony service

 

facility.

 

• If you disconnect the power source such as the battery pack

 

during printing, the platen roller may not move back to the

 

original position.

 

c Install the charged battery pack, set the POWER switch to

 

VTR or MEMORY and open the LCD panel and the printer

 

cover.

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