Xerox 3100MFP/X manual ADF Feeding problems, Miscellaneous problems

ADF Feeding problems

When a paper jam occurs, the following message appears:

REMOVE DOCUMENT

STOP TO CONFIRM

1Open the document feeder scanner cover.

2Remove the jammed paper without tearing it.

3Close the document feeder scanner cover.

4Press .

Miscellaneous problems

When turning on the machine, nothing is displayed on the screen.

Check the connection between the power cord and the outlet.

The machine does not detect the presence of the document inserted in the document feeder.

The message READY does not appear on the screen. At the start and during scanning, REMOVE DOCUMENT appears on the screen.

1Remove the document or press button .

2Check the thickness of the document (50 sheets of paper of 80 g/m2).

3Smooth out the sheets if needed.

4Help the sheets along.

The machine does not receive any faxes.

1Check that the telephone line cable is correctly plugged in.

2Check that there is a tone signal on the telephone

line by pressing .

You receive a blank page.

1Make a photocopy of a document; if it is correct then your fax is functioning normally.

2Call back the subscriber and have him / her resend the document. It was probably sent with the sheet inserted backwards.

You cannot send a fax.

1Check that the telephone line cable is correctly plugged in.

2Check the tone signal by pressing the button .

3Check the prefix is correctly programmed and used.

Phaser 3100MFP/X

Communication errors		Maintenance
Transmission from the feeder
If the communication fails, the machine advises you of an
automatic retry later.
Example of what is displayed:
Current time	FRI 12 DEC 20:13
Time of next try	0142685014 20:18

You have the choice between:					-
					13
•	waiting until the transmission takes place at the given
	time,
• restarting the transmission immediately by
	pressing	,
•	abandoning transmission by pressing			. To eject
	the document, press		again.

Transmission from memory

You have the choice between:

•waiting until the transmission takes place at the given time,

•restarting the transmission using the transmission queue. In this case, for a document composed of several pages, the transmission will take place from the page where the error occurred (see Performing immediate transmission from the waiting queue, page 31),

•abandoning the transmission by deleting the corresponding command in the transmission line (see Deleting a transmission on hold, page 32).

The machine makes at most 5 automatic redials. The non-transmitted document is automatically deleted from the memory and a transmission report is then printed together with an error code and the cause for transmission failure (see the communication error codes).

Communication error codes

The communication error codes appear in the logs and transmission reports.

General codes

Code 01 - Busy or no fax answer

This code appears after 6 unsatisfactory attempts. Call later.

Code 03 - User break

A communication has been stopped by the user pressing

the button .

Code 04 - Non programmed number

Anumber saved as a one-touch key or abbreviated number is not valid, check it. (Example: a delayed transmission was programmed with a one-touch key and this key has been deleted in the meantime).

Code 05 - Scanning default

An incident occurred with the scanner, for example, the sheet is jammed.

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