Symptom Recommendation | Xerox 604P18037 specification

9 Problem Solving

Symptom		Recommendation


The machine displays a tray fault.	•	Follow the steps below.
	1. Open the paper tray.
	2. Move the paper tray guides away from the
	paper.
	3. Move the paper tray guides against the
	paper so that they are just touching the
	paper.
	4. Power the machine off and then on.

Deformed transparencies	•	Check that [Transparency] is selected in
		[Paper Type]. The machine automatically
		adjusts for different types of media.
		Transparencies tolerate less heat than
		paper.

Blank output	•	Check that the document is loaded face up
		in the document feeder.
	• If the drum cartridge is new, the toner may
		not be dispensed. Repeat the job.
	• Check that the seal tape has been
		removed from the new drum cartridge.
	• Reinstall the drum cartridge and the toner
		cartridge.
	• Replace the drum cartridge.
	• Replace the toner cartridge if the screen
		message for replacement is displayed.

Streaks, solid or dotted lines, or spots	•	Clean the document glass, the CVT glass,
		the areas under the platen cover, the
		document feeder, and the paper guides.
	• If the machine has been idle for an
		extended period of time, or if the toner or
		drum cartridge is new, begin the job again.
		Run the job using the document glass.
		Reinstall the drum cartridge.
	• Check the quality of the document. Use
		[Border Erase] to remove lines and marks
		from the edges of the document.
	•	Load fresh paper.
	• Check the humidity of the machine
		location.

Output is too light or too dark.	•	Load fresh paper.
	• Check the quality of the document.
	• Select [Lighten/Darken] on the touch
		screen.
	• Run off more prints until the copy quality
		improves.
	• Replace the drum cartridge.

106	Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide

Image 107

Xerox 604P18037 manual Symptom Recommendation

Contents

604P18037 Quick Reference Guide Quick Reference Guide 604P18037 Increase Your Productivity Products Subject To Ordinary Export Regulations Table of Contents Copy Print Multiple-Up Index 111 Cleaning the Machine Xerox Welcome Center Before Using the Machine Conventions Related Information Sources Languages Displayed on the Touch Screen Electrical Supply Safety NotesOperator Accessible Areas Disconnect Device MaintenanceCleaning Your Product Do Not Do These Laser Safety InformationOperational Safety Information Do These For Consumables Maintenance InformationOzone Safety Information CE Mark Product Safety CertificationRegulatory Information Radio Frequency Emissions Data Coupler Information For FAX FunctionFAX Send Header Requirements Canada Europe Regulatory Information for Rfid Environmental ChoiceM Environmental ComplianceCanada Energy Star Europe About License Original SSLeay Illegal Copies Illegal Copies Other Countries USA/Canada European Union Product Recycling and DisposalPage Machine Components Product Overview Trays 3 FinisherDuplex Module Button Function System Controls Mail Services and Features Scan to Mailbox Setup MenuFax/Internet Fax Network Scanning Powering Off Power On/OffGround Fault Interrupter GFI Powering On Low Power Mode Power Saver Modes Sleep Mode Changing the Default Time Settings Changing the Default Time Settings Modes All Services Machine Status FeaturesJob Interrupt Job Status Recycled Paper Load the Documents Copying ProcedureCopy Document Glass Document Feeder Select the Features Confirm the Copy Job in the Job Status Enter the QuantityStart the Copy Job Stop the Copy Job Basic Copying Reduce/Enlarge Screen Reduce/Enlarge Auto Paper SupplyVariable % Independent X-Y % Paper Size Paper Supply ScreenTray 5 Bypass Screen Bypass 2 H to H SidedPaper Type 1 Sided Top Left Copy OutputSided Screen Rotate Side Staple Position Copy Output ScreenStaples Left Top Right Output Destination Image Quality CopyOriginal Type Sharpness Lighten/Darken Auto Exposure Scan Options Copy Bound Originals Start Page & End Sided Book CopyOriginal Size Custom Mixed Size OriginalsAuto Size Detect Variable Erase Border EraseMargin Shift Normal Margin Shift Side 2 Screen Margin Shift Side 1 Screen Always On Image RotationIndependent Shift Mirror Shift Image Rotation Rotation Direction Screen Mirror Image/Negative Image Head to Left Output Format CopyOriginal Orientation Head to Top Booklet Creation Gutter Screen Booklet Creation Printed Covers Paper Tray SettingsBooklet Creation Covers Screen Booklet Creation Originals Screen Front Cover CoversSided No Covers No Separators + N Sets Transparency SeparatorsBlank Separators Blank Separators + N Sets Image Order Multiple-UpPoster Repeat Image Number AnnotationStamp Date User Account Number Set NumberingControl Number Serial Number Job AssemblyBuild Job Date and Time Stop Change SettingsSample Set Chapter Division Country Code for Fax Option Fax/Internet Fax Fax/Internet Fax Procedure Specify the Destination Confirm the Fax/Internet Fax Job in the Job Status Start the Fax/Internet Fax Job Stop the Fax/Internet Fax Job Page Scan/E-mail Scanning Procedure Scan/E-mail Save the Scanned Data Start the Scan JobConfirm the Scan Job in the Job Status Stop the Scan Job Print Sided Print Print Driver FeaturesJob Type Poster Print ModeDraft Mode Multiple UpPage Loading the Paper Trays Paper and Other MediaLoading Paper Preparing Paper for Loading Paper and Other Media Bypass Tray Tray Tandem Tray Module TTM Auto Tray Switching Standard Sizes Storing and Handling PaperSupported Paper Sizes and Types Supported Paper Sizes 128.5 182.0 Supported Paper Sizes and Types Non-standard Sizes Supported Paper Types Paper Type Weight g/m Tray 2 Duplex Finisher Ordering Supplies MaintenanceCleaning the Machine Document Feeder and Output Trays Replacing the Drum CartridgeDocument Glass and Constant Velocity Transport Glass Control Panel and Touch Screen Country Part Number Comments Replacing the Toner CartridgeLoading Staples Page Fault Clearance Procedure Problem Solving Paper Jams Paper Jams Green Lever A2 Paper Jams in Cover aGreen Lever A1 Paper Jams in Cover B Paper Jams in Cover E Paper Jams in Cover C Tray Paper Jams in Trays 1, 2, and 3, 4 OptionalPaper Jams in the Tandem Tray Module Optional Paper Jams in the Duplex Module Cover D Optional Paper Jams in Tray 5 Bypass Finisher Transport Cover F Paper Jams in the Finisher OptionalFinisher Top Cover Document Jams Symptom Recommendation Troubleshooting Tables Symptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Output Quality Fault Codes Serial number will be displayed Numerics Index Index Rfid Time settings