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Xerox 604P18037 Symptom, Recommendation, Problem Solving, Refer to the Paper and Other Media

Models: 604P18037

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Page 109

9 Problem Solving

Symptom	Recommendation


The Finisher does not stack output correctly.	• Check that the paper tray guides are
	locked into position against the paper.

Pages in the set are not stapled.	• Check that the paper tray guides are
	locked into position against the paper.

Paper delivered to an output tray is not	• Flip over the paper stack in the paper tray,
properly stacked up.	or rotate it head to toe.

Paper curls.	• Check that the paper is loaded correctly.
	Load paper in Trays 1, 2, 3 and 4 seam
	side up.
	• Load paper in the Tandem Tray Module
	and bypass tray seam side down.
	• Load custom media in the bypass tray.
	• Refer to the Paper and Other Media
	chapter for procedures.

Cannot store a document for secure polling	• Cancel the operation and try again later
due to full memory.	when additional memory is available.

108	Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide

Page 109

Image 109

Xerox 604P18037 manual Symptom, Recommendation, Problem Solving, Refer to the Paper and Other Media

Contents

604P18037 Quick Reference GuideCopyCentre WorkCentreIncrease Your Productivity Quick Reference Guide 604P18037Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND Prepared by The Document Company Xerox GKLS European OperationsProducts Subject To Ordinary Export Regulations Products Subject To Supplementary Export Regulations1 Before Using the Machine Table of Contents2 Product Overview 3 Copy Auto Tray Switching PrintSet Numbering Stop the Fax/Internet Fax JobProblem Solving IndexXerox Welcome Center 1 Before Using the MachineConventions Languages Displayed on the Touch ScreenRelated Information Sources Cautions and LimitationsOperator Accessible Areas Safety NotesWarning Markings Electrical SupplyMaintenance WARNING - Electrical Safety InformationCleaning Your Product Disconnect DeviceOperational Safety Information Laser Safety InformationDo These Do Not Do TheseOzone Safety Information Maintenance InformationFor Consumables Regulatory Information Product Safety CertificationRadio Frequency Emissions CE MarkFAX Send Header Requirements For FAX FunctionData Coupler Information CANADA EUROPE Regulatory Information for RFIDRadio Equipment & Telecommunications Terminal Equipment Directive Environmental Compliance Recovery times from low power modeCanada Energy StarEurope About LicenseEnergy JPEG CodeOriginal SSLeay Illegal Copies Coupons from Bonds Canada Other CountriesReproducing the following is also prohibited in certain states USA/Canada Product Recycling and DisposalEuropean Union Other Countries1 Before Using the Machine Machine Components 2 Product OverviewFinisher LINEDuplex Module Trays 3Button System ControlsFunction System ControlsCopy Services and FeaturesE-mail ButtonFax/Internet Fax Setup MenuNetwork Scanning Scan to MailboxGround Fault Interrupter GFI Power On/OffPowering On Powering OffLow Power Mode Power Saver ModesSleep Mode Changing the Default Time Settings3. Select System Settings on the System Administrator Menu screen Modes All ServicesJob Interrupt FeaturesJob Status Machine Status2 Product Overview Recycled Paper1. Load the Documents - page 2. Select the Features - page Copying Procedure3 Copy 1. Load the DocumentsDocument Glass Document FeederAll Services button 2. Select the Features3. Enter the Quantity Job Assembly - page4. Start the Copy Job 5. Confirm the Copy Job in the Job StatusStop the Copy Job Basic CopyingReduce/Enlarge - page 42 Paper Supply - page 43 2 Sided - page Copy Output - pagePreset % PresetsReduce/Enlarge Reduce/Enlarge ScreenVariable % Paper SupplyIndependent X-Y % AutoTray 5 Bypass Screen Paper Supply ScreenBypass Paper SizePaper Type 2 Sided1 J 1 Sided 1 J 2 H to H2 Sided Screen Copy OutputRotate Side Top Left2 Staples Left Copy Output ScreenTop Right Staple PositionOriginal Type Image Quality - CopyOutput Destination Original Type - page Lighten/Darken - page Sharpness - pageSharpness Lighten/DarkenText Text & PhotoAuto Exposure Scan Options - CopyBound Originals - page Mirror Image/Negative Image - page 57 Original Orientation - pageLeft Page then Right Bound OriginalsRight Page then Left Top Page then BottomOriginal Size 2 Sided Book CopyRight Page then left Start Page & End PageAuto Size Detect Mixed Size OriginalsCustom PresetsMargin Shift Border EraseNormal Variable EraseMargin Shift - Side 2 Screen Margin Shift - Side 1 ScreenNo Shift Auto CenterIndependent Shift Image RotationMirror Shift Always OnImage Rotation - Rotation Direction Screen Mirror Image/Negative ImageOn during Auto Rotation DirectionOriginal Orientation Output Format - CopyHead to Top Head to LeftBooklet Creation - Gutter Screen Booklet CreationLeft Bind/Top Bind Right BindBooklet Creation - Covers Screen Paper Tray SettingsBooklet Creation - Originals Screen Printed Covers1 Sided Covers2 Sided No CoversBlank Separators Transparency SeparatorsBlank Separators + N Sets No Separators + N SetsPoster Multiple-Up1 Up 2 UpOutput Size Repeat ImageEnlargement % Auto RepeatStamp AnnotationDate Page NumberControl Number Set NumberingUser Account Number TextBuild Job Job AssemblyDate and Time Serial NumberSample Set Change SettingsChapter Division StopCountry Code for Fax Option 4 Fax/Internet Fax3. Specify the Destination - page Fax/Internet Fax Procedure4. Start the Fax/Internet Fax Job - page 1. Load the Documents - page 2. Select the Features - page3. Specify the Destination Basic Features - Fax/Internet Fax - User GuideImage Quality - Fax/Internet Fax - User Guide Scan Options - Fax/Internet Fax - User Guide5. Confirm the Fax/Internet Fax Job in the Job Status 4. Start the Fax/Internet Fax JobStop button C button Stop the Fax/Internet Fax Job4 Fax/Internet Fax To scan and send documents using a job template - User Guide Scanning ProcedureTo scan and send documents using the FTP or SMB protocol - User Guide 5 Scan/E-mail1. Load the Documents 2. Select the Features4. Confirm the Scan Job in the Job Status 3. Start the Scan Job5. Save the Scanned Data E-mail - User Guide Save in - Scan to Mailbox - User GuideStop the Scan Job 6 Print Job Type Print Driver Features2 Sided Print Draft Mode Print ModeMultiple Up Poster6 Print Loading Paper 7 Paper and Other MediaPreparing Paper for Loading Loading the Paper Trays2. If required, move the paper tray guides further out to load the Bypass Tray Tray Tandem Tray Module TTM Auto Tray SwitchingSupported Paper Sizes and Types Storing and Handling PaperSupported Paper Sizes Standard Sizes7 Paper and Other Media DimensionsPaper Size LEF/SEFDimensions Non-standard SizesSupported Paper Sizes and Types Tray 1Supported Paper Types Cleaning the Machine 8 MaintenanceOrdering Supplies The Document Glass and Constant Velocity Transport Glass Replacing the Drum CartridgeThe Control Panel and Touch Screen The Document Feeder and Output TraysLoading Staples Replacing the Toner CartridgeCountry Part Number8 Maintenance Fault Clearance Procedure 9 Problem SolvingDocument Feeder Cover Cover E Cover A Duplex Module Cover D Paper JamsTray 5 Bypass Document Feeder TrayProtect unused media by storing it in its wrapper, on a flat surface Green Lever A1 Paper Jams in Cover AGreen Lever A2 Paper Jams in Cover B Paper Jams in Cover E Paper Jams in Cover CPaper Jams in the Tandem Tray Module Optional Paper Jams in Trays 1, 2, and 3, 4 OptionalIn Tray Paper Jams in the Duplex Module Cover D Optional Paper Jams in Tray 5 BypassIn Tray In Finisher Top Cover Paper Jams in the Finisher OptionalIn Finisher Transport Cover F Document Jams Symptom Troubleshooting TablesRecommendation Troubleshooting Tables9 Problem Solving SymptomRecommendation Troubleshooting Tables Symptommessage for replacement is displayed message for replacement is displayed9 Problem Solving SymptomRecommendation Refer to the Paper and Other MediaOutput Quality Fault CodesXerox Welcome Center Do not locate the machine in direct sunlight or near a radiator1. Press the Machine Status button on the control panel Numerics 10 Index10 Index 10 Index 10 Index

• Refer to the Paper and Other Media