Xerox 604P18037 Symptom, Recommendation, Troubleshooting Tables, Uneven print, Blurred images

	Troubleshooting Tables
Symptom	Recommendation
Uneven print	• Replace the drum cartridge.
	• Replace the toner cartridge if the screen
	message for replacement is displayed.
Blurred images	• Load fresh paper.
	• Replace the drum cartridge.
	• Replace the toner cartridge if the screen
	message for replacement is displayed.
Missing characters	• Load fresh paper.
	• Reinstall the drum cartridge.
	• Replace the toner cartridge if the screen
	message for replacement is displayed.
Gloss variations (coining)	• Check the quality of the documents.
	• If the document has large areas of solid
	density, adjust the contrast.
Light copies when scanning glossy, shiny, or	• Use the document glass instead of the
coated documents through the document	document feeder.
feeder
Ghosting	• Check the quality of the documents.
	• If transparencies are used, select
	[Transparency] in [Paper Type]. The
	machine automatically adjusts the quality
	for transparencies.
	• Feed the document SEF.
	• Replace the drum cartridge.
Washout	• Check the quality of the documents.
	• If the image is lighter near the borders,
	select a darker image quality setting on the
	touch screen.
	• Replace the drum cartridge.
Solid density variations	• Check the quality of the documents.
	• Select [Lighten/Darken] on the touch
	screen.
	• Replace the drum cartridge.
Image loss	• When copying a document from a larger
	paper size to a smaller size, reduce the
	image to fit onto the smaller paper size.
	• If you are using A4 (210 × 297 mm/8.5 ×
	11.0 inches) paper, set a slightly smaller
	document size (for example, copy 90%
	instead of 100%), or select [Copy All] on
	the [Reduce/Enlarge] screen.
	• Select [Auto Center] in [Margin Shift].
Output does not reflect the selections made	• Select [Save] after each selection on the
on the touch screen.	touch screen, if one exists.

Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide 107