Fault Codes
Fault Codes
When a fault occurs, the touch screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the Key Operator and/or System Administrator. A table listing fault codes and their corresponding corrective actions is listed in the User Guide on the Documentation CD- ROM or on the website:www.office.xerox.com/support.
Output Quality
Various situations can affect the quality of the output. Check the following conditions to ensure optimum copy performance. If you still cannot resolve the problem, contact the Key Operator.
•Do not locate the machine in direct sunlight or near a radiator.
•Follow regular maintenance schedules for cleaning areas, such as the document glass, CVT glass and output trays. For more information, refer to the Job Status chapter in the User Guide.
Xerox Welcome Center
For additional help. If you need any additional help on using your CopyCentre copier or WorkCentre copier/printer, you can:
1)Refer to this User Guide
2)Contact the Key Operator
3)Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome Center.
Please have your serial number at hand when contacting Xerox.
The Welcome Center will want to know the following information: The nature of the problem, the serial number of the machine, the fault code (if any), as well as the name and location of your company. Follow the steps below to look up the serial number of the machine.
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