Getting Help, Control Panel Messages

Troubleshooting

Getting Help

This section includes:

•Control Panel Messages on page 219

•Fax and Scan Alerts on page 219

•Maintenance Assistant on page 219

•Online Support Assistant on page 220

•Helpful Weblinks on page 220

Control Panel Messages

Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.

The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam. Press the Help button, located to the right of the control panel, to view additional information about the message or menu displayed.

Fax and Scan Alerts

Alerts provide messages and instructions for helping the user solve problems that may arise when faxing or scanning. Alerts can be viewed through CentreWare IS or through the Xerox Support Centre utility. Alerts can also be viewed by selecting More Status in the print options (driver).

Note: Fax errors do not prevent scanning, copying, or printing activities.

Maintenance Assistant

Your printer includes a built-in diagnostic capability allowing you to send diagnostic information directly to Xerox. To use this capability, do the following:

1.At the printer, press the Machine Status button.

2.On the printer’s control panel, under the Machine Information Tab, select Maintenance Assistant.

3.Select Send Diagnostic Information.

The diagnostic information will be sent to Xerox. This information can be used by the Xerox Call Center to help you solve the problem.

WorkCentre 6400 Multifunction Printer	219
User Guide

6400 specifications

The Xerox 6400, a notable entry in the multifunction printer category, emerged during the 1990s, when technology was rapidly evolving. Known for its robust functionality and exceptional output quality, the Xerox 6400 became a reliable choice for businesses that needed efficient document production.

One of the standout features of the Xerox 6400 is its versatile printing capabilities. It offered both color and black-and-white printing, allowing organizations to create a variety of documents, from standard reports to impressive marketing materials. With a maximum print resolution of 600 x 600 dpi, it delivered crisp text and vibrant images, ensuring that printed materials were of professional quality.

The Xerox 6400 utilized laser printing technology, which provided advantages such as faster print speeds compared to inkjet counterparts. The printer achieved print speeds of up to 8 pages per minute for color and 16 pages per minute for black-and-white, catering to the needs of busy office environments. Additionally, with its high-capacity toner cartridges, users experienced less frequent toner replacements, enhancing productivity.

Another significant characteristic of the 6400 was its user-friendly interface. The printer featured a simple control panel, making it easy for users to navigate settings and perform tasks. It also supported various connectivity options, including parallel and optional Ethernet interfaces, enabling seamless integration into existing network setups.

The Xerox 6400 also prioritized paper handling, accommodating various media types and sizes. Its standard paper tray held up to 250 sheets, while an optional second tray could expand capacity even further. This flexibility made it suitable for various printing tasks, from general office documents to specialty media.

In terms of durability and reliability, the Xerox 6400 was built to withstand the demands of a high-volume printing environment. Its robust construction and high monthly duty cycle meant that it could handle substantial workloads without compromising performance.

In conclusion, the Xerox 6400 stood out in the market due to its combination of high-quality printing, user-friendly features, and a robust design. It effectively addressed the diverse needs of businesses, making it a popular choice for those requiring a dependable color printer capable of delivering professional results. While technology has advanced since its release, the Xerox 6400 remains a testament to the evolution of office printing solutions.

Xerox 6400 manual Getting Help, Control Panel Messages, Fax and Scan Alerts, Maintenance Assistant

Models: 6400