User Guide
Page
 Contents
 Printing
 Copying
 Scanning
 Maintenance
 Product Specifications
 Recycling and Disposal
 WorkCentre 6400 Multifunction Printer User Guide
 Safety1
 Laser Safety
Electrical Safety
Power Cord
 Telephone Line Cord
 Printer Supplies
Operational Safety
Product Location
Operational Guidelines
 Maintenance Safety
 Description
Product Symbols
 Features2
 Front-Right Views
Parts of the Printer
 Internal Components
Rear-Left View
 Standard Features
Printer Configurations
Available Configurations
 Product Options
 Control Panel Layout
Control Panel
 Middle of the Control Panel
Left Side of the Control Panel
 Clear All
Right Side of the Control Panel
 Information Pages
Configuration Report
Menu Map
 Administrator Access
 Information Source
More Information
 Xerox Support Centre
 Network Basics
 Operating System Requirements
Connecting to a Printer on a Network
Connecting with USB
Choosing a Connection Method
 Assigning the Printer an IP Address
Accessing Quick Setup Home
IP Address Setup Wizard
Select Device Settings
 Select Close to exit Quick Setup Home
 Choosing a Printer Driver
Installing the Printer Drivers
 Installing the Drivers Network Connection
Installing the Driver for Windows 2000 or Newer
Preliminary Steps
 Click Start Settings Printer and Faxes
Installing the Drivers USB Connection
 Installing the Driver UNIX/Linux
Installing the Driver for Macintosh OS X 10.3 and Newer
 Linux Linux PPC
 CentreWare Internet Services
 Printing4
 Printing Overview
 Printing the Paper Tips Information
Supported Media
Recommended Media
General Media Loading Guidelines
 Paper Storage Guidelines
Media That Can Damage Your Printer
 Loading Paper in Tray
Loading Media
 Adjust the paper guides
 6400-022
 Loading Envelopes
 Close the right side door
 6400-020
 Loading Paper in Tray 2, 3, or
 Tray 3 or
Tray
 6400-039 6400-040
 Push the tray completely into the printer
 Printing on Transparencies
Printing on Special Media
Guidelines
 Printing on Labels
Printing on Envelopes
 Printing on Custom Size Paper
Printing on Glossy Paper
 Selecting Printing Options
 Tab Printing Options
Printing Options for Windows
 Selecting Printing Options for an Individual Job in Windows
Setting Default Printing Options for Windows
Saving a Set of Commonly Used Printing Options in Windows
 Selecting Options for an Individual Job for Macintosh
Printing Options for Macintosh
 Sided Printing Guidelines
Printing on Both Sides of the Paper
Printing a 2-Sided Document
 Windows and Macintosh
Layout Options
 Windows
Selecting Paper Type to Use
Macintosh
 Select the number of Pages per Sheet and Layout Direction
Printing Multiple Pages to a Single Sheet N-Up
 Printing Booklets
Select Enable for Booklet Printing
Windows Select the Layout/Watermark tab
 Selecting Color Correction
Using Color Corrections
Making Color Adjustments
Select Color Adjustments Click the Color Adjustments button
 Advanced Color Options Press Match
 Select Image Options, and select Color Configuration
Adjusting the Automatic Color Correction
 Select Black and White
Printing in Black and White
 Click Add Inserts…
Printing Insert Pages
 Cover Print Option Pages Printed on Cover
Printing Cover Pages
 To print a cover
 Printing Exception Pages
Specifying Exception Page Characteristics Windows
 Click Add Exceptions…
Specifying Exception Page Characteristics Macintosh
 Scaling
Select Page Setup
 Selecting, Creating, and Editing Watermarks
Printing Watermarks
 Macintosh
 Select Yes for Mirrored Output under Image Options Macintosh
Printing Mirror Images
 Creating and Saving Custom Sizes
 Job Completion Notification
 Printing and Deleting Secure Print Jobs
Printing Special Job Types
Printing a Sample Set
 Printing or Deleting the Job at the Printer
Delayed Printing
Saving a Print Job to the Printer
Sending a Print Job to a Fax Machine
 Printing WorkCentre 6400 Multifunction Printer User Guide
 Copying5
 Basic Copying
 Select Single Color on the Output Color window
Adjusting Copy Options
Basic Settings
Selecting Color or Black and White Copies
 Selecting the Tray to Use for Copies
Reducing or Enlarging the Image
 Collating Copies
Specifying 2-Sided Originals or Copies
 Specifying the Original Type
Image Quality Adjustments
Adjusting the Darkness, Sharpness, and Saturation
Stapling Copies
 Press the Image Enhancement button
Adjusting the Contrast
Selecting Color Presets
Automatically Suppressing Background Variations
 Specifying the Original Size
Layout Adjustments
Adjusting the Color Balance
Specifying the Orientation of the Original
 Book Copying
 Erasing the Edges of Copies
Shifting the Image
 Inverting Images
Output Format Adjustments
Creating Booklets
 Including Covers
 Adding Inserts
Controlling Pagination
 Specifying Exception Pages
 Adding Annotations
 Printing Multiple Images on a Sheet of Paper
Inserting Transparency Separators
Press the Transparency Separators button
 Repeating Images on a Sheet of Paper
Advanced Copying
Select Specify Rows & Columns
 Printing a Sample Copy
Building a Job
 Press the Retrieve Saved Settings button
Saving the Current Copy Settings
Retrieving Saved Copy Settings
Press the Save Current Settings button
 Changing the Reading Order
Specifying Default Copy Settings
Select Feature Defaults
Managing Copy Functions
 Select either Left to Right or Right to Left
Creating Copy Feature Presets
Select Edge Erase Presets
Select Reduce/Enlarge Presets
 WorkCentre 6400 Multifunction Printer User Guide
 Faxing6
 Fax Overview
Enabling and Configuring Fax Services
 Select Embedded Fax Settings from the Features list
Changing the Default Fax Settings
Sending a Fax
 Selecting Fax Options on page 113 Managing Fax Functions on
 Server Fax
Configuring the Printer to Send a Server Fax
Configuring a Fax Repository
Select Fax Repository Setup
 Sending a Server Fax
 Select New Recipient
Sending an Internet Fax
 Configuring the Printer to Receive an Internet Fax
Configuring the Printer to Receive a Fax
Receiving Faxes
 Selecting Fax Options
Setting 2-Sided Faxing
Setting the Fax Resolution
Adjusting Image Quality
 Book Faxing
Adjusting Layout
Adjusting the Original Size
Reducing or Splitting
 Selecting the Starting Rate
Setting Fax Options
Delay Sending a Fax
Selecting a Confirmation Report
 Faxing to a Mailbox
Selecting Send Header Text
Select Send Header Text
 Local Polling
Build Job
Remote Polling
 Select Confirmation Reports
Managing Fax Functions
Printing a Confirmation Report
Enabling or Disabling Secure Faxes
 Select Scan Jobs and Fax Sent Jobs
Printing or Clearing Secure Faxes
Enabling or Disabling Junk Fax Prevention
Select Hold Secure Print Job
 Inserting Pauses in Fax Numbers
Printing a Fax Report
 Select Fax Protocol Report
Printing the Fax Protocol Report
 Editing or Clearing Speed Dial Entries
Adding Speed Dial Entries
Adding an Individual
Adding a Group
 Scanning7
 Scanning Overview
 Printing a Configuration Report
Using CentreWare Internet Services
Accessing CentreWare is
 Using the Document Feeder
Using the Document Glass
Loading Original Documents
 Scanning to the Public Folder
Scan to Mailbox
Creating a Mailbox
 Scan to Mailbox section, click Create Folder
Scanning to a Mailbox
 Downloading Images From the Public Folder
Downloading Images to Your Computer Using CentreWare is
 Downloading Images From Your Private Folder
Select the Default Public Folder
Deleting Image Files From the Public Folder
 Deleting Images from your Private Folder
 Select Workflow Scanning
Using the Xerox Scan Utility
Scanning Using the Xerox Scan Utility
Creating Scan Templates
 Creating a Template to Scan Images Directly to a Folder
Creating a Template with an Image View Setting
 Scanning
 Unsupported file types
Deleting Scan Templates
Template File Formats and Names
Creating Unique Image File Names
 Creating or Editing Email Profiles
Managing Xerox Scan Utility Folder and Email Profiles
 Creating or Editing Folder Profiles
Deleting Email Profiles
 Scan to Email Tab
Using the Scan to Email and Copy to Folder Tools
Using an Email Profile for Scanned Image Attachments
Deleting Folder Profiles
 139
 Copy to Folder Tab
 Click the Delete Scanned Image button
Deleting Image Files Using the Xerox Scan Utility
 Importing Scanned Images into a Windows Application Twain
Importing Scanned Files into an Application
Select From Scanner or Camera
 Using the WIA Image Manager in a Windows Application
 Scanning
 Scan to File
 Scan to E-mail
 Setting E-mail Options
 Scan to Home
 Advanced Scanning Options
Setting Scan Options
Advanced Settings
Output Color Sided Scanning Original Type Scan Presets
 Layout Adjustments
 Filing Options
Job Assembly
 Scanning WorkCentre 6400 Multifunction Printer User Guide
 Maintenance8
 General Precautions
Maintenance and Cleaning
 Locating the Serial Number
Resetting Routine Maintenance Item Life Counters
Usage Counters
 Cleaning the Document Glass and Document Cover
Cleaning the Printer
 Cleaning the Exterior
 Cleaning the Media Feed Roller Tray
 Cleaning the Media Feed Roller Trays 2, 3
 Cleaning the Document Feeder Rollers and Pad
 Cleaning the Duplex Feed Rollers
 Cleaning the Media Transfer Rollers for Tray 3 and Tray
 Close the right side cover of Tray 3 or Tray
 Cleaning the Laser Lenses
 Close the front door
 Customer Replaceable Parts
Routine Maintenance Items
Ordering Supplies
Consumables
 Recycling Supplies
When to Order Supplies
 Installing Staples
 Pull out and remove the stapling unit
 Replace the stapling unit
 Calibrating the Scanner
 6400-174
 Moving the Printer
 Maintenance WorkCentre 6400 Multifunction Printer User Guide
 Troubleshooting9
 Control Panel Messages
Select Current Faults, or Fault History
 Printer Does not Turn On
General Troubleshooting
 Printing Takes Too Long
Product Resets or Turns Off Frequently
 Date and Time Are Incorrect
Duplex Problems
Scanner Error
Product Is Making Unusual Noises
 Right Side Door Will Not Close
 Clearing Paper Jams or Misfeeds
Paper Feed Problems
Clearing Paper Jams or Misfeeds from Tray
 Carefully pull out the jammed media
 Open Tray 1 and reload the media
 Pull the lever, and then open the right side door
 Clearing Paper Jams or Misfeeds in Tray 3 or
 Clearing Paper Jams in the Duplex Unit
 Clearing Paper Jams in the Fuser
 Push the green levers up, and open the fuser cover
 189
 Clearing Paper Jams in the Document Feeder
 Clearing Paper Jams Behind the Right Side Door
 Clearing a Paper Jam Behind the Control Panel
 Jam in Finisher Transport Area or Sub Tray
Clearing Paper Jams in the Finisher
 Jams at Finisher Main Tray
 Clearing Jammed Staples
 Slide the stapling assembly back into the printer
 Make sure to
Minimizing Paper Jams
Avoid the following
 Understanding the Media Path
Troubleshooting Paper Feed Problems
 Document Feeder Jams
Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Duplex Unit Jams
 Media Misfeeds
 Using Built-in Troubleshooting Tools
Print-Quality Problems
Printing the Troubleshooting Print Quality
 Calibrating the Paper Type
Setting Color Calibration
Adjusting the Print Margins
Adjusting for High Altitude Locations
 Nothing Prints or Black Spots Print on
Troubleshooting Print-Quality Problems
 Image Prints Too Light
Entire Page Prints Black or Color
 Image Prints Too Dark
 Print Density is Uneven
Image is Blurred or Stained
 Print is Irregular or Mottled
 Ink Rubs Off After Printing
 Laser lens is dirty
Toner Smudges and Residual Images Print
 Toner Smudges Appear on the Back
 Image Prints with Defects
White or Black Areas Print in Regular Pattern
 Colors Look Wrong
Lateral Lines or Bands Print on Image
 Colors Reproduce Poorly
Colors Do Not Register Properly
 Symptom Solutions
Copy and Scan Problems
 Fax Problems
 Symptom Cause Solution
Problems Sending Faxes
 Problems Receiving Faxes
 Printing the Protocol Report
 Control Panel Messages
Maintenance Assistant
Select Send Diagnostic Information
Getting Help
 Helpful Weblinks
Online Support Assistant
 Product Specifications
 Optional Finisher
Physical Specifications
Base Unit
Optional Trays 3
 Temperature
Environmental Specifications
Relative Humidity
 Electrical Specifications
 Copy Speed
Performance Specifications
Resolution
Print Speed
 Interfaces
Controller Specifications
Processor
Memory
 Regulatory Information
 United States FCC Regulations
Basic Regulations
Canada Regulations
 Ozone Release
European Union
 United States
Copy Regulations
 Canada
 Other Countries
 Fax Send Header Requirements
Fax Regulations
Data Coupler Information
 Service Order Code SOC = 9.0Y
 South Africa
Europe
 New Zealand Telecom Warning Notice
 Material Safety Data Sheets
Page
 Recycling and Disposal
 All Countries European Union
Guidelines and Information
Domestic/Household Environment
 For Business Users in the European Union
Professional/Business Environment
 Removal
North America Other Countries
 Index
 Installing printer drivers Windows 2000 or newer
 Network Choosing a network connection, 30 IP addresses
 Special media, 53 printing
 Xerox Support Centre
 Index WorkCentre 6400 Multifunction Printer User Guide