Troubleshooting

Refer to the table below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off this unit, disconnect the power cable, and contact the nearest authorized Yamaha dealer or service center.

■ General

Problem

Cause

Remedy

See page

This unit fails to turn on

The power cable is not connected or the plug is

Connect the power cable firmly.

—

or enters the standby

not completely inserted.

 

 

mode soon after the

 

 

 

The speaker impedance setting is incorrect.

Set the speaker impedance to match your speakers.

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power is turned on.

 

 

 

 

 

The protection circuitry has been activated.

Make sure that all speaker wire connections on this unit and on

23

 

 

all speakers are secure and that the wire for each connection

 

 

 

does not touch anything other than its respective connection.

 

 

 

 

 

 

This unit has been exposed to a strong external

Set this unit to the standby mode, disconnect the power cable,

—

 

electric shock (such as lightning or strong static

plug it back in after 30 seconds and then use it normally.

 

 

electricity).

 

 

 

 

 

 

No sound.

Incorrect input or output cable connections.

Connect the cables properly. If the problem persists, the cables

31-39

 

 

may be defective.

 

 

 

 

 

 

Audio input jack select is set to “HDMI”, “Coax/

Set the audio input jack select to “Auto”.

56

 

Opt” or “Analog”.

 

 

 

 

 

 

 

Audio input jack select is set to “Analog” while

Set the audio input jack select to “Auto” or “Coax/Opt”.

56

 

the input source component outputs digital audio

 

 

 

signals.

 

 

 

 

 

 

No appropriate input source has been selected.

Select an appropriate input source with the DINPUT selector

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on the front panel (or the input selector buttons (3) on the remote control).

 

Speaker connections are not secure.

Secure the connections.

23

 

 

 

 

 

The volume is turned down.

Turn up the volume.

—

 

 

 

 

 

The front speakers to be used have not been

Select the front speakers by pressing GSPEAKER A or

55

 

selected properly.

GSPEAKER B on the front panel.

 

 

 

 

 

 

The sound is muted.

Press LMUTE or JVOLUME +/– on the remote control to

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resume audio output and then adjust the volume.

 

 

 

 

 

 

Signals this unit cannot reproduce are being input

Play a source whose signals can be reproduced by this unit.

—

 

from a source component, such as a CD-ROM.

 

 

 

 

 

 

 

The HDMI components connected to this unit do

Connect HDMI components that support the HDCP copy

29

 

not support the HDCP copy protection standards.

protection standards.

 

 

 

 

 

 

“Support Audio” is set to “Other” and HDMI

Set “Support Audio” in “Option” to “RX-Z11”.

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audio signals are not being played back on this

 

 

 

unit.

 

 

 

 

 

 

No picture.

The output and input for the picture are connected

Set “Conversion” to “On” or connect your source components

107

 

to different types of video jacks.

in the same way as you connect your video monitor to this unit.

 

 

 

 

 

 

This unit outputs the video signals are not

Set the “INITIALIZE” to “VIDEO” to reset the video

144

 

supported in the video monitor connected to the

parameters.

 

 

HDMI OUT jack.

 

 

 

Set “MONITOR CHECK” to “YES”.

144

 

 

 

 

 

 

 

Input selector setting of the video monitor is

Set the input source selector setting of the video monitor

—

 

incorrect.

appropriately.

 

 

 

 

 

 

Pure Direct mode is active.

Turn off the Pure Direct mode.

—

 

 

 

 

 

 

Set “Pure Direct” in “Sound” to “Video On”.

106

 

 

 

 

 

Non-standard video signals are input.

 

 

 

 

 

 

 

The HDMI OUT jack that the video monitor is

Press CHDMI OUT on the remote control repeatedly.

55

 

connected is not selected.

 

 

 

 

 

 

Short message displays

“Short Message” is set to “Off”.

Set “Short Message” to “On”.

108

in the main zone do not

 

 

 

“Conversion” is set to “Off”.

Set “Conversion” to “On”.

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appear in the video

monitor.

The signals input at the HDMI input jacks are being output at the HDMI OUT jack.

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