Troubleshooting

■ HDMI

Problem

Cause

Remedy

See page

No picture or sound

The number of the connected HDMI components

Reduce the number of the connected HDMI components.

—

 

is over the limit.

 

 

 

 

 

 

 

HDCP authentication failed.

Check that the connected HDMI components support the

—

 

 

HDCP copy protection standards.

 

 

 

 

 

■Network and USB

Problem

Cause

Remedy

See page

The PC server/MCX-2000/

The IP address is not set properly.

Set the DHCP server function of the router to ON.

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Internet Radio does not

 

Alternately, perform manual configuration according to

 

function properly.

 

the current operating environment.

 

 

 

 

 

 

The network cable is not connected.

Connect it properly.

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The music in the PC server

The PC does not have Windows Media Player 11

Install Windows Media Player 11 or Windows Media

—

cannot be played back.

or Windows Media Connect 2.0 installed in it.

Connect 2.0 in the PC.

 

 

 

 

 

 

The music is recorded in a format that cannot be

Play music recorded in a format that this unit is compatible

—

 

played on this unit. This unit cannot play music

with.

 

 

formats other than WMA, MP3, MPEG-4 AAC,

 

 

 

and WAV (PCM format). Also note that it cannot

 

 

 

play certain music files even if these are

 

 

 

recorded in the WMA, MP3, MPEG-4 AAC, or

 

 

 

WAV format.

 

 

 

 

 

 

The MusicCAST server cannot You are attempting to connect to MCX-1000.

be connected.The MusicCAST server that can be connected by this unit is MCX-2000.

Use MCX-2000 or the PC server.

—

 

Auto Configuration is not executed.

Execute “Auto Configure”.

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“Disconnected” is displayed

This unit recognized the USB storage device as

Turn this unit off then on again.

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even when a USB device is

an illegal device.

 

 

present.

 

 

 

 

 

 

 

The Internet Radio cannot be

The firewall of the network device is activated.

Check the firewall setting of the network device.

—

played.

The Internet Radio can be played only when it

 

 

 

passes through the port designated by each radio

 

 

 

station. The port number is variable depending

 

 

 

on radio station.

 

 

 

 

 

 

 

Connection to the Internet is disconnected.

Check the configuration of the network device, and then

—

 

 

contact the network connection provider.

 

 

 

 

 

The music files and directories

The music files and directories are placed in

Place music files and directories in the FAT area.

—

in the USB device cannot be

locations other than the FAT area.

 

 

viewed.

 

 

 

You are attempting to browse directory

Modify the data structure on your USB device.

—

 

 

hierarchies of over 8 levels or a directory with

 

 

 

more than 500 files.

 

 

 

 

 

 

The USB device cannot be

The connected USB device is USB portable

Some devices may become easier to recognize when they

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recognized.

audio player.

are inserted before turning this unit on.

 

 

 

 

 

This unit does not recall the

The connected USB device is incorrect.

Connect the USB device that stores the preset item.

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correct item by using numeric

 

 

 

The directory that stores the selected item is

Preset the desired item to the numeric button (1-8) again.

84

buttons (1-8).

 

changed.

 

 

 

 

 

 

This unit does not recall the

The USB device is not connected correctly.

Connect the correct USB device properly.

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selected item by using

 

 

 

The PC or MCX-2000 that stores the selected

Turn on the PC or MCX-2000.

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numeric buttons (1-8).

 

item is turned off.

 

 

 

 

 

 

 

The selected Internet Radio station is temporary

Try again when the selected Internet Radio is providing

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unavailable or out of service.

the service.

 

 

 

 

 

 

 

Preset other Internet Radio stations.

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150 En