Xerox 3100MFP/X manual ADF Feeding problems, Miscellaneous problems

Page 85

ADF Feeding problems

When a paper jam occurs, the following message appears:

REMOVE DOCUMENT

STOP TO CONFIRM

1Open the document feeder scanner cover.

2Remove the jammed paper without tearing it.

3Close the document feeder scanner cover.

4Press .

Miscellaneous problems

When turning on the machine, nothing is displayed on the screen.

Check the connection between the power cord and the outlet.

The machine does not detect the presence of the document inserted in the document feeder.

The message READY does not appear on the screen. At the start and during scanning, REMOVE DOCUMENT appears on the screen.

1Remove the document or press button .

2Check the thickness of the document (50 sheets of paper of 80 g/m2).

3Smooth out the sheets if needed.

4Help the sheets along.

The machine does not receive any faxes.

1Check that the telephone line cable is correctly plugged in.

2Check that there is a tone signal on the telephone

line by pressing .

You receive a blank page.

1Make a photocopy of a document; if it is correct then your fax is functioning normally.

2Call back the subscriber and have him / her resend the document. It was probably sent with the sheet inserted backwards.

You cannot send a fax.

1Check that the telephone line cable is correctly plugged in.

2Check the tone signal by pressing the button .

3Check the prefix is correctly programmed and used.

Phaser 3100MFP/X

Communication errors

 

 

 

Maintenance

Transmission from the feeder

If the communication fails, the machine advises you of an

 

automatic retry later.

 

 

 

 

Example of what is displayed:

 

 

 

 

Current time

FRI 12 DEC 20:13

 

 

Time of next try

0142685014 20:18

 

 

 

You have the choice between:

 

-

 

13

•

waiting until the transmission takes place at the given

 

time,

 

 

 

 

• restarting the transmission immediately by

 

 

 

pressing

,

 

 

 

•

abandoning transmission by pressing

. To eject

 

 

the document, press

again.

 

 

Transmission from memory

You have the choice between:

•waiting until the transmission takes place at the given time,

•restarting the transmission using the transmission queue. In this case, for a document composed of several pages, the transmission will take place from the page where the error occurred (see Performing immediate transmission from the waiting queue, page 31),

•abandoning the transmission by deleting the corresponding command in the transmission line (see Deleting a transmission on hold, page 32).

The machine makes at most 5 automatic redials. The non-transmitted document is automatically deleted from the memory and a transmission report is then printed together with an error code and the cause for transmission failure (see the communication error codes).

Communication error codes

The communication error codes appear in the logs and transmission reports.

General codes

Code 01 - Busy or no fax answer

This code appears after 6 unsatisfactory attempts. Call later.

Code 03 - User break

A communication has been stopped by the user pressing

the button .

Code 04 - Non programmed number

Anumber saved as a one-touch key or abbreviated number is not valid, check it. (Example: a delayed transmission was programmed with a one-touch key and this key has been deleted in the meantime).

Code 05 - Scanning default

An incident occurred with the scanner, for example, the sheet is jammed.

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Contents Xerox Phaser 3100MFP/X Dear customer Dear customerConsumables Contents Network features Parameters/SetupPC Features Customer Information Symbols Safety introductionSecurity Security Software use license Environment LicenseOperational Safety Information Laser Safety InformationElectrical Supply Electrical Safety InformationUsed on electromechanical equipment Do Not Do TheseMaintenance Information Emergency Power OffDisconnect device Ozone InformationRegulatory Information Product Safety CertificationRegulatory information for the Fax function Certifications in EuropeCanada License Environment LicenseSecurity Software use Product Recycling and DisposalNorth America USA, Canada Energy Program ComplianceEnergy star EH&S Contact InformationSecurity directives Symbols for the main power switch Positions of Safety labels on the machineSoftware use license Prohibited reproductions Registered trademarksApplicable law Installation InstallationLocation conditions Running environmentSafety During Operation Safety informationHandling the machine Paper recommendationsRules for use symbols Machine Overview Control panel Accessing menusDevice installation Packaging contentsInstalling the document feeder Paper tray installationPush the lower panel down until it clicks Print cartridge installationOutput Support Tab Device initial setupStarting your device Device connectionPaper in the main paper tray, page 15. Once paper has Loading paper in the manual feed trayRecommendations, Use of envelopes Copy ECO mode copyCopy Simple copySpecial setups for copying ID Card Copy modeResolution setup Advanced FCT/COPY/RESOLUTIONCollated copy setup Zoom setupScanned original setup Contrast setupMargin Shift using the Document Glass Paper type setupPaper size setup Paper tray selectionFax Delayed transmissionFax transmission Print a cover sheetFax Default tray set to ManualFax reception Relay broadcastFax answering machine Saving an access codeFax rerouting Printing fax messages stored in the memoryRerouting fax messages to a USB memory key Setting the re-direction contactTransmission waiting queue Printing rerouted documentsMailBoxes MBX Fax Cancelling a transmission in progressPrinting the contents of a MBX Modifying the features of a MBXDeleting a MBX Printing the MBX listPlacing a document in deposit Deposit and PollingPolling a deposited document FAX / Polling RXSMS Parameters SMSSending an SMS Presentation of the senderSummer time / Winter time setting Parameters SetupDate/Time Your fax number/Your nameType of network Geographical settingsLocal prefix Transmission report Reception ModeDocument feed type Economy periodReception without paper Adjust toNumber of copies Fax or PC receptionSetup / Reception / Reduction Received faxes reduction modeSetup / Technicals Technical ParametersPrinting the logs Printing the functions guidePrint / Functions List To print the logsLock the machine Print the list of setupsRead the counters Display the consumables status Parameters/SetupCalibrate your scanner Directory DirectorySaving/Restoring the directory Smart card option Printing the directoryDirectory / Print Directory / SAVE/LOAD / SaveGames Calendar Print the solution to a gridSudoku CalendarNetwork features Network featuresType of radio network Radio networks WlanConnect your Wlan adaptor Configure your networkCreating or rejoining a network Referring to or changing your network parameters May be set up Setting up a machineSetup / Wlan / Parameters / Security Setup / Wlan / Parameters HostnameSetting up the PC USB memory key USB memory keyUse of the USB memory key Print your documentsKey Read the USB memory key contentsSave a document on a USB memory Key Delete your files stored on the keyCreation Telephony option Connecting the USB-DECT baseRegistering Dect handsets Advanced FCT / Dect / RegisterTelephony option Customising telephony settingsUnregistering Dect handset Advanced FCT / Dect / Ringing TimePC Features PC FeaturesConfiguration requirements Software installationInstalling drivers only PC Features This installation mode is only possible Installing the drivers manuallyInstalling the full software package, ConnectionsUninstall the software from your PC Software UninstallationUninstall the drivers from your PC Companion Director Machine ManagementChecking the connection between the PC and the machine Graphical presentationDevice management Companion MonitorSelecting the current device Status of the connectionDocument scanning Xerox Companion Suite featuresDisplay the consumable status Scanning with Scan ToPrinting Printing in duplex mode with the machinePrinting to the machine Character recognition software OCRPrinting Add a contact to the machine’s address book Address bookAdd a group to the machine’s address book Manage the address bookImport or export an address book Fax communications depending on modelPresentation of the Fax window Send a fax from the hard disk or the machine Send a faxSend a fax from an application Follow-up of fax communications Receive a faxDescription of the tab FAX Parameters FeaturesPC Access to fax parametersFax parameters Description of the tab Logs and ReportsCreating a cover page template CoverFor the second step Creating a coverAdjust the size of your field so that Description of the tab Cover page FeaturesPCText is readable Presentation of the SMS window SMS Communications depending on modelSend an SMS Click on the icon SMS Window MFFollow-up of SMS Access to SMS parametersSMS Parameters Sent item memory items sentService MaintenancePrint cartridge replacement General informationCleaning MaintenancePrinter cleaning Error messages Printer issuesPaper jam Miscellaneous problems ADF Feeding problemsPC printing via USB connection PC printing issuesPC printing via Wlan connection Firmware updateUpdating the machine firmware requires that the Xerox Physical specifications SpecificationsElectrical specifications Environmental specificationsPrint cartridge Consumable specificationsCustomer Information Customer Information
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