Xerox 3100MFP/X manual Printer issues, Paper jam, Error messages

Page 84

Phaser 3100MFP/X

Printer issues

Error messages

When the printer encounters any of the problems described below, the corresponding message is shown on the machine display.

 

Message

Action

 

 

 

 

 

 

 

Check the presence of a

 

 

CHECK TONER

print cartridge in the

 

 

 

machine.

 

 

 

 

 

 

 

Indicates that your

 

 

TONER NEAR END

consumable will need

 

 

 

changing soon.

 

 

 

 

 

 

REPLACE PAPER

Add paper in tray.

 

 

 

 

 

 

HEATING

Message displayed when

 

 

starting the machine.

 

 

 

 

 

 

 

 

 

CLOSE COVER

The printer front cover is

 

 

PRINTER

open, close it.

 

 

 

 

 

 

TONER EMPTY

Replace the print cartridge.

 

 

REPLACE <OK>

 

 

 

 

 

 

 

 

 

 

A sheet of paper is jammed

 

 

 

in the machine. Take out

 

 

 

the print cartridge and

 

 

PAPER JAM

remove the jammed paper

 

 

sheet. Take out the paper

 

 

REMOVE TONER

 

 

tray and remove the

 

 

 

 

 

 

jammed paper sheet. Then

 

 

 

open and close the

 

 

 

consumable cover.

 

 

 

 

 

 

 

A sheet of paper is jammed

 

 

 

in the machine. Open the

 

 

PAPER JAM

paper jam cover. Remove

 

 

EXTERNAL TRAY

the jammed paper sheet.

 

 

 

Then open and close the

 

 

 

consumable cover.

 

 

 

 

 

 

PAPER EMPTY

Add paper in the paper tray.

 

 

 

 

 

 

INFORMATION

The document feeder

 

 

**You should clean

 

 

the roller of the

cannot transport paper

 

 

scanner feeder.

sheets anymore (dust, dirt

 

 

Please refer to user

or debris obstructing the

 

 

manual. Press

rollers). Clean the roller of

 

 

<STOP> when the

the document feeder.

 

 

roller is cleaned**.

 

 

 

 

 

 

 

 

 

 

After one of the error messages listed above is displayed it may result in the cancellation of an active print job (see

Note PC printing issues, page 81).

In case of printing of received fax, the print job is always restarted after clearing of the error.

Paper jam

When printing, a sheet of paper may get stuck in the printer or the paper tray and cause a paper jam.

In case of a paper jam in the machine, the following message appears:

PAPER JAM

EXTERNAL TRAY

1Open the paper jam cover located at the back of the machine.

2Remove the jammed sheet of paper and close the cover.

3Open and close the front cover.

The printer starts again automatically.

The fusion unit can reach a very high temperature during the operation. To prevent any harm, do

CAUTION not touch this area. For details, refer to Positions of Safety labels on the machine, page 10.

In case of paper jam, the following message appears:

PAPER JAM

REMOVE TONER

1Remove the print cartridge and check if a sheet is jammed.

2Remove the sheet of paper which causes the paper jam.

3Put the print cartridge in the machine, or remove the paper tray and remove the sheet of paper which causes the paper jam.

4Check that the paper sheets in the paper tray are correctly placed.

5Replace the paper tray in the machine.

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Contents Xerox Phaser 3100MFP/X Dear customer Dear customerConsumables Contents Parameters/Setup Network featuresPC Features Customer Information Safety introduction SymbolsSecurity Security Software use license Environment LicenseLaser Safety Information Operational Safety InformationElectrical Safety Information Electrical SupplyUsed on electromechanical equipment Do Not Do TheseEmergency Power Off Maintenance InformationDisconnect device Ozone InformationProduct Safety Certification Regulatory InformationRegulatory information for the Fax function Certifications in EuropeCanada License License EnvironmentSecurity Software use Product Recycling and DisposalEnergy Program Compliance North America USA, CanadaEnergy star EH&S Contact InformationSecurity directives Positions of Safety labels on the machine Symbols for the main power switchSoftware use license Registered trademarks Prohibited reproductionsApplicable law Installation InstallationLocation conditions Running environmentSafety information Safety During OperationPaper recommendations Handling the machineRules for use symbols Machine Overview Accessing menus Control panelPackaging contents Device installationInstalling the document feeder Paper tray installationPrint cartridge installation Push the lower panel down until it clicksDevice initial setup Output Support TabStarting your device Device connectionLoading paper in the manual feed tray Paper in the main paper tray, page 15. Once paper hasRecommendations, Use of envelopes ECO mode copy CopyCopy Simple copyID Card Copy mode Special setups for copyingResolution setup Advanced FCT/COPY/RESOLUTIONZoom setup Collated copy setupScanned original setup Contrast setupPaper type setup Margin Shift using the Document GlassPaper size setup Paper tray selectionDelayed transmission FaxFax transmission Print a cover sheetDefault tray set to Manual FaxFax reception Relay broadcastSaving an access code Fax answering machineFax rerouting Printing fax messages stored in the memorySetting the re-direction contact Rerouting fax messages to a USB memory keyTransmission waiting queue Printing rerouted documentsCancelling a transmission in progress MailBoxes MBX FaxModifying the features of a MBX Printing the contents of a MBXDeleting a MBX Printing the MBX listDeposit and Polling Placing a document in depositPolling a deposited document FAX / Polling RXSMS SMS ParametersSending an SMS Presentation of the senderParameters Setup Summer time / Winter time settingDate/Time Your fax number/Your nameGeographical settings Type of networkLocal prefix Reception Mode Transmission reportDocument feed type Economy periodAdjust to Reception without paperNumber of copies Fax or PC receptionReceived faxes reduction mode Setup / Reception / ReductionSetup / Technicals Technical ParametersPrinting the functions guide Printing the logsPrint / Functions List To print the logsPrint the list of setups Lock the machineRead the counters Parameters/Setup Display the consumables statusCalibrate your scanner Directory DirectoryPrinting the directory Saving/Restoring the directory Smart card optionDirectory / Print Directory / SAVE/LOAD / SavePrint the solution to a grid Games CalendarSudoku CalendarNetwork features Network featuresType of radio network Radio networks WlanConfigure your network Connect your Wlan adaptorCreating or rejoining a network Referring to or changing your network parameters Setting up a machine May be set upSetup / Wlan / Parameters / Security Setup / Wlan / Parameters HostnameSetting up the PC USB memory key USB memory keyUse of the USB memory key Print your documentsRead the USB memory key contents KeySave a document on a USB memory Key Delete your files stored on the keyCreation Connecting the USB-DECT base Telephony optionRegistering Dect handsets Advanced FCT / Dect / RegisterCustomising telephony settings Telephony optionUnregistering Dect handset Advanced FCT / Dect / Ringing TimePC Features PC FeaturesConfiguration requirements Software installationInstalling drivers only PC Features Installing the drivers manually This installation mode is only possibleInstalling the full software package, ConnectionsSoftware Uninstallation Uninstall the software from your PCUninstall the drivers from your PC Machine Management Companion DirectorChecking the connection between the PC and the machine Graphical presentationCompanion Monitor Device managementSelecting the current device Status of the connectionXerox Companion Suite features Document scanningDisplay the consumable status Scanning with Scan ToPrinting in duplex mode with the machine PrintingPrinting to the machine Character recognition software OCRPrinting Address book Add a contact to the machine’s address bookAdd a group to the machine’s address book Manage the address bookFax communications depending on model Import or export an address bookPresentation of the Fax window Send a fax Send a fax from the hard disk or the machineSend a fax from an application Receive a fax Follow-up of fax communicationsAccess to fax parameters Description of the tab FAX Parameters FeaturesPCFax parameters Description of the tab Logs and ReportsCover Creating a cover page templateCreating a cover For the second stepDescription of the tab Cover page FeaturesPC Adjust the size of your field so thatText is readable SMS Communications depending on model Presentation of the SMS windowSend an SMS Click on the icon SMS Window MFAccess to SMS parameters Follow-up of SMSSMS Parameters Sent item memory items sentMaintenance ServicePrint cartridge replacement General informationMaintenance CleaningPrinter cleaning Printer issues Error messagesPaper jam ADF Feeding problems Miscellaneous problemsPC printing issues PC printing via USB connectionFirmware update PC printing via Wlan connectionUpdating the machine firmware requires that the Xerox Specifications Physical specificationsElectrical specifications Environmental specificationsConsumable specifications Print cartridgeCustomer Information Customer Information
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