Cisco Systems OL-8376-01 manual IN-2

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Index

B

backup (WLSE)

backup to remote server with SCP backup to Windows server 1-59restoring from beta software 1-55restoring from WLSE 1105 1-55

booting (WLSE)

cannot boot from hard drive 1-8from recovery CD 1-9

bridge template, for

browser

location manager not launched with Mozilla

C

configuration, access points auto-configuration 1-24FAQs 1-21

job history, retention of 1-23jobs, failure of 1-26

jobs, names of 1-22jobs, types of 1-23protocols used 1-23reapplying 1-22

startup configuration 1-24template, radio type in 1-23template, WEP keys in 1-23

template, wireless bridge 1-23templates, banner command in 1-26templates, imported 1-26templates, IOS job failure 1-26troubleshooting 1-25

connecting to WLSE

cannot connect using browser 1-7Telnet, problems with 1-8using console 1-9

D

daemons.log file, virtual machine crash messages

database (WLSE), verifiying status of

1-62

date and time (on WLSE) incorrect time or date 1-8

Deployment Wizard

error when creating auto-managedconfiguration

troubleshooting 1-10

detection, affect of transmit disabling on 1-51device names

%dns%, etc. AAA server display of 1-3

not applied after change of state not updated

truncated

 

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

IN-2

OL-8376-01

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Contents Corporate Headquarters Customer Order Number OL-8376-01Copyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Convention AudienceConventions Italic fontProduct Documentation Available FormatsObtaining Documentation 105/wlse/213/index.htmOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs and Troubleshooting General FAQsFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs and Troubleshooting Faults FAQsFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs and Troubleshooting Devices FAQsFAQs and Troubleshooting Devices FAQs and Troubleshooting Devices Troubleshooting Discovery/Device Management TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs and Troubleshooting Configuration FAQsOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs and Troubleshooting Firmware FAQsFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Configuration Radio Manager FAQs and TroubleshootingRadio Manager FAQs Radio MonitoringWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Radio Manager Troubleshooting Select Devices Discover Managed/UnmanagedLocation Manager Sites FAQs and TroubleshootingSites FAQs Assisted Site survey WizardAP Radio Scan Radio Parameter GenerationAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting APs in Scanning-Only Mode Intrusion Detection System FAQs and TroubleshootingIntrusion Detection System FAQs Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs and Troubleshooting Admin FAQsFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Troubleshooting Tools for the Wlse Appliance Generating Diagnostics for Technical AssistanceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule CiscoWorks Wireless LAN Solution Engine, ReleaseSsid See IDS Intrusion Detection System Faults, Version numberProblem-details Table-name. OID-nameChannel origChannel Vlan numberVlan NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Reason, Ignored Rate %Fault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults Ccmp IDSOwsize FloodcountFramecount,Intervalwind Channel Frames Enabled That is observed generating Violation SntpNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults LAN Solution Engine, 2.13. or in the online WlseEAP-MD5, Leap EAP-MD5 /LEAP AAA Server FaultsEAP-FAST PEAP/RADIUSEAP-FAST5 EAP-MD5Leap EAPPeap Radius Switch Faults Degraded utilization %Utilization % Router Fault Wlsm FaultsOL-8376-01 D E IN-2 IN-3 Http IN-4Detection, frequency NATIN-6 SSH IN-7WDS IN-8Wlsm IN-10