Cisco Systems OL-8376-01 manual

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Chapter 1 FAQs and Troubleshooting

Configuration FAQs and Troubleshooting

A.The two configurations are merged unless you have specified that you want to overwrite the existing configuration when you ran the job. If you select Apply Template to Running Configuration when you create the Configuration job, the selected configuration template will replace the startup-config on the selected device(s).

Q.If a template is valid for an access point with an 802.11g radio, can I also apply that template to an access point with an 802.11b radio?

A.No. You can only apply a template valid for an access point with an 802.11g radio to an access point with an 802.11g radio.

Q.If a template is valid for a 1310 wireless bridge in bridge mode, can I also apply that template to a 1310 wireless bridge in access point mode?

A.No. You can only apply a template valid for a 1310 wireless bride in bridge mode, to a 1310 wireless bridge in bridge mode.

Q.If I create a configuration template that includes WEP key settings how can I verify that they were set on the access point.

(The access point does not show WEP key settings on its web interface)?

A.For security reasons, the access point does not show or send WEP key information. One of the ways to verify the update is to look at the WEP Key length. The only way to verify the contents of the WEP key is to try associating a client that uses that WEP key.

Q.How long is the configuration job history kept in the WLSE?

A.The default time is 30 days. You can change this by navigating to Devices > Discover > Inventory > Polling > Job History Truncation Interval. Also, by default, for the recurring jobs, the last 30 runs are maintained in the database.

Q.What mechanism do configuration jobs use to initiate a configuration upload?

A.WLSE configuration jobs use Telnet/SSH or TFTP/SCP:

Telnet/SSH is used when merging the selected configuration to the running configuration, or when copying the running configuration to the startup configuration.

SCP/TFTP is sued when the selected configuration template will replace the startup-config on the selected device(s), or when the device(s) will be rebooted after the copy to startup-config succeeds.

Q.What kinds of job logs are available?

A.There are two kinds of job logs: Job run log and the jobvm log.

The job run log is where events are logged for a particular job’s run. This log can be used to check what went wrong with the job and make any required corrections. The job run log can be viewed by selecting a particular job from the job list, then clicking Job Run Detail. From the window that pops up, select a particular run for the job, then click Job Run Log.

The jobvm.log is a global log for all types of jobs. It is used mainly for development troubleshooting. The jobvm.log can be viewed by selecting Admin > Appliance > View Log File, then clicking jobvm.log.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

OL-8376-01

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Italic font AudienceConventions ConventionAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Radio Monitoring Radio Manager FAQs and TroubleshootingRadio Manager FAQs ConfigurationWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingAssisted Site survey Wizard Sites FAQs and TroubleshootingSites FAQs Location ManagerRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Detecting Rogue APs Intrusion Detection System FAQs and TroubleshootingIntrusion Detection System FAQs APs in Scanning-Only ModeDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsNewChannel Vlan numberVlan Channel origChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpOwsize FloodcountFramecount,Intervalwind Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults Wlse LAN Solution Engine, 2.13. or in the onlinePEAP/RADIUS AAA Server FaultsEAP-FAST EAP-MD5, Leap EAP-MD5 /LEAPEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10