Cisco Systems OL-8376-01 manual Message Possible Cause Recommended Action

Chapter 1 FAQs and Troubleshooting

Devices FAQs and Troubleshooting

Symptom There is a time discrepancy in the scheduled discovery jobs.

Possible Cause The local or system time is not set correctly on the WLSE.

Recommended Action

a.Reset the WLSE system time (UTC) using CLI commands as follows: Enter services stop to stop services.

Enter the clock command to reset the time. Enter services start to restart the services.

b.Set the local browser time. Select Admin > Appliance > Time/NTP/Name/Webtimeout.

Symptom The SNMP Query Authorization Exception is recorded in the discovery log.

Possible Cause The community string on the access point does not have admin and firmware rights.

Recommended Action In the configuration template or on the access point, assign the missing rights to the community string. For more information, see the information on setting up devices in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Symptom An error message appears in the discovery run log.

Table 1-1	Discovery Run Log Messages
Message		Possible Cause	Recommended Action
No seeds defined.		Although discovery is	See the online help or the User Guide for the
		initially enabled and runs	CiscoWorks Wireless LAN Solution Engine,
		every 24 hours, it will not	Release 2.13.
		run unless you add seed
		devices.
Inventory collection		An automatic inventory does	Run an on-demand inventory or wait for the
was not run for		not run for rediscovered	next scheduled inventory. See the online help
updated devices, run		devices.	or the User Guide for the CiscoWorks Wireless
on-demand inventory
			LAN Solution Engine, Release 2.13.
or wait for the next
scheduled inventory
IP conflict for		A newly discovered device	If you want both devices to be managed,
ip_address		has the same IP address as a	assign a different IP address to the newly
(hostname).		previously discovered	discovered device. If you substituted a new
Identifier or
		device. The new device will	device for a previous device and want to retain
ethernet MAC is
		not be discovered until the	the IP address, delete the old device. In either
identifier or MAC
address. A device		conflict is resolved. The	case, run discovery again or wait for the next
already exists under		identifier shown is for the	scheduled discovery. See the online help or
this IP address. If		previously discovered	the User Guide for the CiscoWorks Wireless
the original device
		device. For access points,	LAN Solution Engine, Release 2.13.
was replaced, please
		the identifier shown is the
delete it first and
run discovery again.		Ethernet MAC address.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

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