Cisco Systems OL-8376-01 manual If no, see Symptom Cannot log in as a system administrator

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Chapter 1 FAQs and Troubleshooting

General FAQs and Troubleshooting

Symptom When I try to access an access point web page through the WLSE, the following error message appears: Action Cancelled.

Possible Cause The SNMP user on the access point does not have enough rights.

Recommended Action Log in to the access point web interface, select Setup > Security > User Information, and make sure that the user corresponding to the SNMP community (which is set up in the WLSE under Discovery > Device Credentials) has been granted rights for the following: firmware, admin, and SNMP.

Symptom Cannot recover after incorrect setup program entry.

Possible Cause You entered incorrect text during the initial setup and want to fix the entry.

Recommended Action Exit setup by pressing Ctrl-c. Then run erase config to remove the incorrect installation information and rerun the setup program. If you use the erase config command to erase the previous WLSE configuration, and run the setup program again, you will be required to get a new certificate. Use the mkcert command or Admin > Appliance > Security > SSL (HTTPS).

Symptom Cannot log into the system.

Possible Cause You did not run the setup program to create an initial system configuration or you lost all the user account passwords.

Recommended Action

1.Did you run the setup program after booting the system for the first time? If no, run the setup program.

If yes, continue to the next step.

2.Do you know the password for any system user accounts?

If no, see Symptom Cannot log in as a system administrator., page 1-5.

If yes, continue to the next step.

3.If you are certain you entered a valid username and password, contact Cisco’s Technical Assistance Center for assistance.

Symptom Cannot log in as a system administrator.

Possible Cause All administrator passwords have been lost.

Recommended Action Perform the procedure from the “Managing the WLSE System via the CLI” chapter of the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13 on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cwparent/cw_1105/wlse/2_13/index.ht m.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

OL-8376-01

1-5

 

 

 

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Conventions AudienceConvention Italic fontAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Radio Manager FAQs Radio Manager FAQs and TroubleshootingConfiguration Radio MonitoringWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingSites FAQs Sites FAQs and TroubleshootingLocation Manager Assisted Site survey WizardRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Intrusion Detection System FAQs Intrusion Detection System FAQs and TroubleshootingAPs in Scanning-Only Mode Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsVlan Vlan numberChannel origChannel NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpOwsize FloodcountFramecount,Intervalwind Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults Wlse LAN Solution Engine, 2.13. or in the onlineEAP-FAST AAA Server FaultsEAP-MD5, Leap EAP-MD5 /LEAP PEAP/RADIUSEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10