Cisco Systems OL-8376-01 manual Admin Troubleshooting

Chapter 1 FAQs and Troubleshooting

Admin FAQs and Troubleshooting

Table 1-3	Redundancy States
Redundancy State		Description
Active Lost Router		Active node is not receiving responses from the
		standby node or from the default gateway. This
		could signify a network issue.
Active Lost Standby		Active node is not receiving responses from the
		standby node.
Active Upgrade		Active node is waiting for the standby node to
		complete a WLSE upgrade.
Active Load Standby		Standby node requested a full database backup
		and will not be operational until the backup
		database is received from the active node and is
		restored on the standby node. The standby node is
		in Pre Standby state until the backup database has
		been fully restored.
Active System Check Failure		System check process has discovered a problem
		with the active node, but the standby node is not
		available.
Active Password Change		Redundancy user ID password is being changed
		on the active node.
Active Initialization		Appliance is attempting to start the database and
		processes in order to become the active node.
Pre Standby		Appliance is configured to be in standby mode
		and is attempting to restore data from the active
		node, but is not yet in standby mode.
Standby		Redundancy is enabled. This is the standby node
		at the current time.
Standby Upgrade		Standby node is attempting to upgrade WLSE
		software on the appliance.
Standby Password Change		Redundancy user ID password is being changed
		on the standby node.

Admin Troubleshooting

This section contains the following information for troubleshooting the appliance:

•	Symptom	After adding users to an external authentication server and configuring the
	authentication module on the WLSE, users cannot log in to the WLSE.
•	Symptom	Users cannot log in after failure of the alternative authentication source.
•	Symptom	Some users are not listed under User Admin > Manage Users.
•	Symptom	When using Internet Explorer 6.0 to install a new image on a WLSE from a repository
	located on a Windows XP machine, the progress bar does not appear in the Install Software Updates
	window. This problem also occurs when you use Internet Explorer 6.0 and a Windows XP system
	as a client to install a new image on a WLSE.
•	Symptom	Cannot back up the WLSE configuration to a Windows 2000 or Windows XP Server.
		FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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