Cisco Systems OL-8376-01 manual FAQs and Troubleshooting Admin FAQs and Troubleshooting

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Chapter 1 FAQs and Troubleshooting

Admin FAQs and Troubleshooting

Q.Can I restore a backup that I made on a WLSE running beta software to a WLSE running released software?

Q.Can I restore a backup from a WLSE 1105 to a WLSE 1130 series?

Q.Can I upgrade from beta software to released software?

Q.Are there any special considerations when performing actions on a redundant cluster?

Q.Why are the WLSEs in my redundant environment exhibiting problems such as duplicate IPs, etc., and why am I having trouble accessing them with virtual IP addresses?

Q.Do I have to get a signed certificate from a certificate authority in order to use WLSE security features such as SSL (HTTPS)?

Q.How do I change the password used by WLSE Redundancy?

Q.How do I change the user ID used by WLSE redundancy?

Q.What are the different redundancy states?

Q.How can I verify the status of the database?

A.You can verify that the WLSE database is running by using the show process CLI command. If the command output includes the db2sync process, the database is running.

Q.What are the rules for WLSE user names and passwords?

A.User names can be up to 32 characters long. They cannot begin with a number (unless the user is not using the CLI). You can use the alphanumeric characters (A-Z, a-z, 0-9) and numerous special characters. For a complete list of the characters allowed, see the Naming Guidelines appendix in the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13. Passwords are unlimited in length and you can use all characters except the single quote, double quote, and dollar sign. Both user names and passwords are case-sensitive.

Q.Can I restore a backup that I made on a WLSE running beta software to a WLSE running released software?

A.No.

Q.Can I restore a backup from a WLSE 1105 to a WLSE 1130 series?

A.Yes.

Q.Can I upgrade from beta software to released software?

A.No.

Q.Are there any special considerations when performing actions on a redundant cluster?

A.Yes, there are special procedures for backup/restore, upgrading the software, and a few other operations. See the online help for the redundancy feature or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13 on Cisco.com.

Q.Why are the WLSEs in my redundant environment exhibiting problems such as duplicate IPs, etc., and why am I having trouble accessing them with virtual IP addresses?

A.If DNS is enabled, then it is possible the DNS servers specified for use by the WLSE are not operational, not reachable due to a network outage, or not configured correctly. If the DNS server is not set up correctly, proper communication between the Active and Standby WLSEs will not be maintained, and will result in the status for both WLSEs becoming Active-Lost-Standby.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Italic font AudienceConventions ConventionAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationProduct Documentation DVD Cisco.comOrdering Documentation Documentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Reports FAQs Reports FAQs and TroubleshootingTelnet Credential Fields Required Reports Troubleshooting Recommended Action None Click jobvm.log Radio Monitoring Radio Manager FAQs and TroubleshootingRadio Manager FAQs ConfigurationMiscellaneous Auto Re-Site SurveyWDS AP? When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingAssisted Site survey Wizard Sites FAQs and TroubleshootingSites FAQs Location ManagerRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Detecting Rogue APs Intrusion Detection System FAQs and TroubleshootingIntrusion Detection System FAQs APs in Scanning-Only ModeDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions To rule Access Point /Bridge FaultsUtilization % Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsNewChannel Vlan numberVlan Channel origChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpFramecount,Intervalwind FloodcountOwsize Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Wlse Faults Voice FaultsThreshold% Wlse LAN Solution Engine, 2.13. or in the onlinePEAP/RADIUS AAA Server FaultsEAP-FAST EAP-MD5, Leap EAP-MD5 /LEAPEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10