Chapter 1 FAQs and Troubleshooting
Admin FAQs and Troubleshooting
• | Symptom | Cannot back up WLSE configuration to a remote server when using the secure file |
| transfer option. | |
• | Symptom | The ACS Failed Login Report link is missing. |
• | Symptom | When using the MS NT Domain authentication module, the user could not log in by |
| using the domain password. | |
• | Symptom | The error message “AAA server not available” is falsely displayed for the following |
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| only). |
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• | Symptom | In a redundant cluster, faults cannot be created or cleared, and there may be other |
| symptoms. The daemons.log file contains the following messages, which indicate a virtual machine | |
| crash. |
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• | Symptom | Both WLSEs in an HA pair are claiming the same VIP address. |
• | Symptom | The Device Interaction field is empty when I try to test my Telnet/SSH credentials using |
the Telnet/SSH Tool under Admin > Appliance > Connectivity Tools.
Symptom After adding users to an external authentication server and configuring the authentication module on the WLSE, users cannot log in to the WLSE.
Possible Cause Users do not have local accounts on the WLSE.
Recommended Action All users must have local accounts on the WLSE. Each user on the external authentication server must have a local user account matching that username. Set up the local accounts under Admin > User Admin > Manage Users.
Symptom Users cannot log in after failure of the alternative authentication source.
Possible Cause The WLSE falls back to the Local authentication module.
Recommended Action
–Users can log in using their local passwords.
–The system administrator can log in using the admin log in.
–All users with CLI access can log in using the CLI.
–If you still cannot log in, follow the procedure on recovering from the loss of all admin passwords in the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13.
Symptom Some users are not listed under User Admin > Manage Users.
Possible Cause Only the creator of a user can view that user’s name in the list. However, the admin user and any user with the System Administration role can view all users.
Recommended Action None.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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