Cisco Systems OL-8376-01 manual

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Chapter 1 FAQs and Troubleshooting

Configuration FAQs and Troubleshooting

Q.What is startup configuration template?

Startup configuration template is used right after a device (access point) reboots. It requires DHCP server to be properly set up to allow the access point to pick its startup configuration from WLSE. For this to work, you must set up the following:

a.Enter the <IP address of the WLSE> in the Boot Server Host Name field (option number 066) on the DHCP server.

b.Enter <startup file name> in the BootfileName field (option number 067) on the DHCP server.

For additional information, or for information about configuring a router as a DHCP server, see the online help.

Q.What is auto configuration?

A.Auto configuration is used after the device has been discovered and inventory has been collected for it. This template can be applied based on criteria you define while saving your auto-configuration template.

Q.If I make changes to the startup template, will those modifications be automatically uploaded to the access points that already had a startup template applied?

A.No. If you make modifications to the startup template, you will have to Reload the access point to apply the new template.

Q.Can I use Device Specific settings with Startup templates?

A.Device Specific settings are applicable only with Config Regular and Config Auto jobs. Because the commands for Device Specific settings are generated at job runtime based on the device attributes, a Startup template configuration will not contain Device Specific configurations.

Q.Why is my configuration job for a crypto key taking so long to complete?

A.When a crypto key that has more than 512 bytes is configured using custom commands or a template, the job might take longer to complete than a typical configuration job. The command output is as follows:

ssl-proxy(config)# crypto key generate rsa general-keys label ssh-key The name for the keys will be: ssh-key

Choose the size of the key modulus in the range of 360 to 2048 for your

General Purpose Keys. Choosing a key modulus greater than 512 may take a few minutes.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

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OL-8376-01

 

 

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Contents Corporate Headquarters Customer Order Number OL-8376-01Copyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Audience ConventionsConvention Italic fontProduct Documentation Available FormatsObtaining Documentation 105/wlse/213/index.htmCisco.com Product Documentation DVDOrdering Documentation Reporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Xii General FAQs and Troubleshooting General FAQsFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs and Troubleshooting Faults FAQsFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs and Troubleshooting Devices FAQsFAQs and Troubleshooting Devices FAQs and Troubleshooting Devices Troubleshooting Discovery/Device Management TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs and Troubleshooting Configuration FAQsOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs and Troubleshooting Firmware FAQsFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Reports FAQs and Troubleshooting Reports FAQsTelnet Credential Fields Required Reports Troubleshooting Recommended Action None Click jobvm.log Radio Manager FAQs and Troubleshooting Radio Manager FAQsConfiguration Radio MonitoringAuto Re-Site Survey MiscellaneousWDS AP? When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Radio Manager Troubleshooting Select Devices Discover Managed/UnmanagedSites FAQs and Troubleshooting Sites FAQsLocation Manager Assisted Site survey WizardAP Radio Scan Radio Parameter GenerationAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting Intrusion Detection System FAQsAPs in Scanning-Only Mode Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs and Troubleshooting Admin FAQsFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Troubleshooting Tools for the Wlse Appliance Generating Diagnostics for Technical AssistanceInternal AAA Server Wlse Express FAQs Fault Descriptions Access Point /Bridge Faults To ruleUtilization % CiscoWorks Wireless LAN Solution Engine, ReleaseSsid See IDS Intrusion Detection System Faults, Version numberProblem-details Table-name. OID-nameVlan number VlanChannel origChannel NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Reason, Ignored Rate %Fault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults Ccmp IDSFloodcount Framecount,IntervalwindOwsize Channel Frames Enabled That is observed generating Violation SntpNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Voice Faults Wlse FaultsThreshold% LAN Solution Engine, 2.13. or in the online WlseAAA Server Faults EAP-FASTEAP-MD5, Leap EAP-MD5 /LEAP PEAP/RADIUSEAP-FAST5 EAP-MD5Leap EAPPeap Radius Switch Faults Degraded utilization %Utilization % Router Fault Wlsm FaultsOL-8376-01 D E IN-2 IN-3 Http IN-4Detection, frequency NATIN-6 SSH IN-7WDS IN-8Wlsm IN-10