Cisco Systems OL-8376-01 manual CiscoWorks Wireless LAN Solution, Engine, Release

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Chapter 2 Fault Descriptions

Access Point /Bridge Faults

Table 2-1

Access Point Faults (continued)

 

 

 

 

 

 

Fault Description

Explanation

Related Setting

Recommended Action

 

 

 

 

AP CPU utilization is

The fault threshold set for the

Manage Fault

Verify that the fault threshold is set

Overloaded

 

overloaded state has been exceeded.

Settings > Access

correctly.

(utilization %)

 

When this fault has been cleared, the

Point/Bridge

If the threshold is set correctly, review

 

 

following message displays: CPU

Thresholds > CPU

your network to determine the action

 

 

Utilization

 

 

utilization is Ok.

necessary to clear the fault condition.

 

 

 

 

 

 

 

AP is not registered

The managed access point is not

Manage Fault

Verify that the WLCCP AP

with a WDS

 

registered with any WDS.

Settings > Access

credentials are configured correctly so

 

 

For Radio Manager functionality to

Point/Bridge >

that the AP can register with a WDS in

 

 

Registration Error

its subnet.

 

 

work, all access points must register

 

 

with a WDS. If an access point is not

 

For more information, see the

 

 

registered, it will be excluded from

 

managing devices information in the

 

 

all the Radio Manager procedures,

 

online help or the User Guide for the

 

 

which will provide incorrect results.

 

CiscoWorks Wireless LAN Solution

 

 

 

 

Engine, Release 2.13.

 

 

 

 

AP memory utilization

The fault threshold set for the

Manage Fault

Verify that the fault threshold is set

is Degraded (utilization

degraded state has been exceeded.

Settings > Access

correctly.

%)

 

When this fault has been cleared, the

Point/Bridge

If the threshold is set correctly, review

 

 

following message displays: AP

Thresholds >

your network to determine the action

 

 

Memory Utilization

 

 

memory utilization is Ok.

necessary to clear the fault condition.

 

 

 

 

AP memory utilization

The fault threshold set for the

Manage Fault

Verify that the fault threshold is set

is Overloaded

 

overloaded state has been exceeded.

Settings > Access

correctly.

(utilization %)

 

When this fault has been cleared, the

Point/Bridge

If the threshold is set correctly, review

 

 

following message displays: AP

Thresholds >

your network to determine the action

 

 

Memory Utilization

 

 

memory utilization is Ok.

necessary to clear the fault condition.

 

 

 

 

AP registered with an

AP is registered with a WDS but that

Manage Fault

Manage the WDS.

Unmanaged WDS:

WDS is not managed by WLSE.

Settings > Access

 

ipAddressOfTheUnMan

When this fault is cleared, the

Point/Bridge >

 

agedWDS

 

following message displays: AP

Registration Error

 

 

 

 

 

 

 

registered with a managed WDS.

 

 

 

 

 

 

Broadcast Key Rotation

The broadcast key rotation has been

Manage Fault

Log in to the access point and enable

is disabled

 

disabled.

Settings > Access

the broadcast key rotation interval.

 

 

When this fault is cleared, the

Point/Bridge

 

 

 

Policies > Key

 

 

 

following message displays:

 

 

 

Rotation per VLAN

 

 

 

Broadcast Key Rotation is enabled.

 

 

 

 

 

 

 

 

 

Device state is rogue

The WLSE detected a rogue access

IDS > Manage

Use the fault details page to mark it

access point: ssid

point (where ssid is the Service Set

Network-Wide IDS

friendly if the AP is known, or to

 

 

Identifier of the unmanaged radio’s

Settings > Rogue

delete it from the WLSE database if it

 

 

BSS). This is an access point that is

AP Detection

is an unknown AP.

 

 

not being managed and is unknown to

or

These faults do not automatically

 

 

the WLSE.

IDS > Manage

clear after the Rogue AP no longer

 

 

 

 

 

 

appears in the network; you must

 

 

 

Rogues

 

 

 

manually delete or clear the fault.

 

 

 

 

 

 

 

 

 

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

OL-8376-01

2-3

 

 

 

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Conventions AudienceConvention Italic fontAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Radio Manager FAQs Radio Manager FAQs and TroubleshootingConfiguration Radio MonitoringWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingSites FAQs Sites FAQs and TroubleshootingLocation Manager Assisted Site survey WizardRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Intrusion Detection System FAQs Intrusion Detection System FAQs and TroubleshootingAPs in Scanning-Only Mode Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsVlan Vlan numberChannel origChannel NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpOwsize FloodcountFramecount,Intervalwind Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults Wlse LAN Solution Engine, 2.13. or in the onlineEAP-FAST AAA Server FaultsEAP-MD5, Leap EAP-MD5 /LEAP PEAP/RADIUSEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10