Cisco Systems OL-8376-01 manual FAQs and Troubleshooting Admin FAQs and Troubleshooting

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Chapter 1 FAQs and Troubleshooting

Admin FAQs and Troubleshooting

Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository located on a Windows XP machine, the progress bar does not appear in the Install Software Updates window. This problem also occurs when you use Internet Explorer 6.0 and a Windows XP system as a client to install a new image on a WLSE.

Possible Cause The Internet Explorer 6.0 browser on Windows XP does not come with the Java plug-in installed.

Recommended Action Before using a Windows XP machine as a remote repository to update WLSE software, review the Readme file that accompanies the software image on Cisco.com.

Symptom Cannot back up the WLSE configuration to a Windows 2000 or Windows XP Server.

Possible Cause The backup directory is not writable.

Recommended Action Set the directory to UNIX mode and make it write-enabled. For more information, see the backup and restore instructions in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Symptom Cannot back up WLSE configuration to a remote server when using the secure file transfer option.

Possible Cause The shared key has changed on the remote server.

Recommended Action If you are sure this is a legitimate change, use the clearbackuphosts CLI command to clear the key that is stored on the WLSE. Then, rerun the backup.

Symptom The ACS Failed Login Report link is missing.

Possible Cause Someone has deleted the link.

Recommended Action This link requires a special procedure for recreating it. See the online help for the Links feature or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13 on Cisco.com.

Symptom When using the MS NT Domain authentication module, the user could not log in by using the domain password.

Possible Cause The incorrect hostname format may be entered for the primary domain controller

Recommended Action When entering the hostname for the domain controllers, you must use the WINS name (simple hostname) instead of an IP address or a fully qualified domain name.

Symptom If a redundant pair of WLSE Express systems are configured as active AAA RADIUS server and standby AAA RADIUS server and subsequently configured to be monitored by the WLSE, the “HA Standby AAA radius server Not Available” fault is generated and then clears shortly afterward.

This fault is generated at synchronization and failover whenever the standby AAA RADIUS server goes down.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Italic font AudienceConventions ConventionAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Radio Monitoring Radio Manager FAQs and TroubleshootingRadio Manager FAQs ConfigurationWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingAssisted Site survey Wizard Sites FAQs and TroubleshootingSites FAQs Location ManagerRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Detecting Rogue APs Intrusion Detection System FAQs and TroubleshootingIntrusion Detection System FAQs APs in Scanning-Only ModeDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsNewChannel Vlan numberVlan Channel origChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpOwsize FloodcountFramecount,Intervalwind Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults Wlse LAN Solution Engine, 2.13. or in the onlinePEAP/RADIUS AAA Server FaultsEAP-FAST EAP-MD5, Leap EAP-MD5 /LEAPEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10