Chapter 1 FAQs and Troubleshooting
Devices FAQs and Troubleshooting
Devices Troubleshooting
This section contains the following troubleshooting information:
Discovery/Device Management Troubleshooting
• | Symptom | Devices were discovered but are not displayed in the GUI; for example, in Reports. |
• | Symptom | There is a time discrepancy in the scheduled discovery jobs. |
• | Symptom | The SNMP Query Authorization Exception is recorded in the discovery log. |
• | Symptom | An error message appears in the discovery run log. |
• | Symptom | An IOS access point configured with an iee802dot11 view is not discovered. |
• | Symptom | When importing or exporting devices from an RME server, the message “Failed to |
| connect to server. WLSE will try to connect as RME 4.0.” appears. | |
• | Symptom | After changing the device name format, device names are not updated in the device tree. |
• | Symptom | After creating a customized device name format, truncation of device names in displays |
| such as device trees makes it difficult or impossible to distinguish one device from another. | |
• | Symptom | Instead of a proper device name or IP address, the WLSE is displaying device names as |
| %dns%, %hostname%, or %description%. | |
• | Symptom | After a device is moved from unmanaged to managed, the name format is not applied. |
• | Symptom | The IP address of a device was changed, but the Device Details display does not reflect |
| this change. | |
• | Symptom | When trying to discover a WLSM, the error message “device is not supported” is listed |
| in the discovery log. | |
• | Symptom | AP 1230 and AP 1231 are not shown in WLSE displays. |
Inventory Troubleshooting | ||
• | Symptom | Frequent client inventories are causing too much network traffic or degrading WLSE |
| performance. | |
• | Symptom | Inventory is taking longer than expected and a message about no logs available appears |
| in the inventory log. | |
AAA Server Troubleshooting | ||
• | Symptom | The name of an AAA server is displayed as %hostname% instead of the name entered |
| by the user when the AAA server was added. | |
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Symptom Devices were discovered but are not displayed in the GUI; for example, in Reports.
Possible Cause The devices have not been moved to the Managed state.
Recommended Action Select Devices > Discover > Managed Devices. Move the devices from New or Unmanaged to Managed.
Intermediate switches with no access points directly connected to them are shown to be discovered in the Devices > Discover > DISCOVERY > Logs but will not show up in Devices > Discover > Managed Devices > Manage/Unmanage.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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