Cisco Systems OL-8376-01 manual FAQs and Troubleshooting Sites FAQs and Troubleshooting

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Chapter 1 FAQs and Troubleshooting

Sites FAQs and Troubleshooting

There are quite a few reasons why an interface might be removed from the scan. The WLSE examines each interface separately; after that, if all interfaces have been removed, this error is displayed.

Recommended Action Use the radio management verification tool to check on the status of the devices that are displaying errors for AP radio scan. Right-click on each device and select Verify RM Capability. The radio management verification tool displays problems and information about how to fix the problem.

Symptom I've upgraded WLSE but Location Manager seems to be previous version.

Possible Cause You might not have closed the browser before relaunching Location Manager.

Recommended Action Close all browsers and Java Runtime instances, then relaunch Location Manager. If the symptom persists, check to see if your cache is enabled for the Java Plug-in. If it is, clear the cache from Java Plug-in Control Panel (for Windows, select Start > Settings > Control Panel > Java Plug-in), then restart the browser and relaunch Location Manager.

If the problem still exists, clear the Java cache entries as shown in the following steps:

1.Log in to WLSE and select Sites > Location Manager, but do not launch Location Manager. WLSE checks for the Java version and loads the necessary Java plug-in. After the Java plug-in is loaded, a new icon appears indicating it is loaded.

2.Right-click on the Java icon and select Open Console. The Java console launches. Click on the console and type the following commands, which are all single-character commands:

g

x

c

Leave the console open.

3.Clear the cache on your browser:

For Internet Explorer, select Tools > Internet Options > General > Settings. Select “Every visit to the page” and click OK. Click on Delete Files, click OK on the pop-up, then click OK.This clears all temporary internet files.

For Mozilla Firefox, select Tools > Options > Privacy > Cache, then click Clear.

For Netscape, select Edit > Preferences > Advanced > Cache. Click Clear Cache and select “Every time I view the page.” Uncheck “Prefetch web pages ...”.

4.Restart your browser.

Symptom I've downgraded WLSE to older version, but when I launch Location Manager, it still seems to be the newer version.

Recommended Action Close all browsers and Java Runtime instances. Launch the Java Plug-in Control Panel (for Windows, select Start > Settings > Control Panel > Java Plug-in). Click on Clear in Cache tab, then click Apply. Relaunch the web browser for WLSE and Location Manager.

If the problem still exists, clear the Java cache entries as shown in steps 1-4 in the previous troubleshooting entry above.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

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Contents Corporate Headquarters Customer Order Number OL-8376-01Copyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Audience ConventionsConvention Italic fontProduct Documentation Available FormatsObtaining Documentation 105/wlse/213/index.htmCisco.com Product Documentation DVDOrdering Documentation Reporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Xii General FAQs and Troubleshooting General FAQsFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs and Troubleshooting Faults FAQsFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs and Troubleshooting Devices FAQsFAQs and Troubleshooting Devices FAQs and Troubleshooting Devices Troubleshooting Discovery/Device Management TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs and Troubleshooting Configuration FAQsOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs and Troubleshooting Firmware FAQsFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Reports FAQs and Troubleshooting Reports FAQsTelnet Credential Fields Required Reports Troubleshooting Recommended Action None Click jobvm.log Radio Manager FAQs and Troubleshooting Radio Manager FAQsConfiguration Radio MonitoringAuto Re-Site Survey MiscellaneousWDS AP? When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Radio Manager Troubleshooting Select Devices Discover Managed/UnmanagedSites FAQs and Troubleshooting Sites FAQsLocation Manager Assisted Site survey WizardAP Radio Scan Radio Parameter GenerationAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting Intrusion Detection System FAQsAPs in Scanning-Only Mode Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs and Troubleshooting Admin FAQsFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Troubleshooting Tools for the Wlse Appliance Generating Diagnostics for Technical AssistanceInternal AAA Server Wlse Express FAQs Fault Descriptions Access Point /Bridge Faults To ruleUtilization % CiscoWorks Wireless LAN Solution Engine, ReleaseSsid See IDS Intrusion Detection System Faults, Version numberProblem-details Table-name. OID-nameVlan number VlanChannel origChannel NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Reason, Ignored Rate %Fault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults Ccmp IDSFloodcount Framecount,IntervalwindOwsize Channel Frames Enabled That is observed generating Violation SntpNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Voice Faults Wlse FaultsThreshold% LAN Solution Engine, 2.13. or in the online WlseAAA Server Faults EAP-FASTEAP-MD5, Leap EAP-MD5 /LEAP PEAP/RADIUSEAP-FAST5 EAP-MD5Leap EAPPeap Radius Switch Faults Degraded utilization %Utilization % Router Fault Wlsm FaultsOL-8376-01 D E IN-2 IN-3 Http IN-4Detection, frequency NATIN-6 SSH IN-7WDS IN-8Wlsm IN-10