Cisco Systems OL-8376-01 manual Sites FAQs and Troubleshooting, Location Manager

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Chapter 1 FAQs and Troubleshooting

Sites FAQs and Troubleshooting

Symptom My clients are not being authenticated through WDS.

Possible Cause You have not created a server group on the WDS for client authentication.

Recommended Action To create a server group on the WDS for client authentication, you can use the AP CLI, the AP web interface, or the WLSE configuration templates for an AP-WDS, or the WLSM CLI for a WLSM-WDS. For more information, see the device setup information in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Symptom The Verify RM Capability tool reports the following error: WLSE-WDS Authentication Test—Failed. FreeRadius 1.5 is being used for authentication.

Possible Cause If the command show wlccp wnm status on the WDS does not show SECURITY KEYS SETUP, then the issue is probably a known problem with FreeRADIUS. FreeRADIUS requires a patch to be fully compliant with Cisco LEAP.

Recommended Action You can download this patch from:

http://lists.freeradius.org/pipermail/freeradius-users/2004-October/037017.html

Symptom Self Healing is taking a very long time to complete.

Possible Cause Self-Healing compensation is on a per-building basis. If you have too many APs per building, for example, 200 APs, Self Healing computation can take a long time and, in extreme cases cases, the WLSE might run out of memory. It is recommended that you do not have more than 200 APs in one building.

Recommended Action If your building has more than 200 APs, create multiple logical buildings so that no one building has more than 200 APs.

Sites FAQs and Troubleshooting

Sites FAQs

Sites Troubleshooting

Sites FAQs

Location Manager

Q.Is there is a size limitation for the building image that can be imported in Location Manager?

Q.Why does Location Manager show a coverage map for an AP based on the configured transmit power setting even when the radios are shut down?

Q.In Location Manager > Rogue > Unknown Radio List, why does the Switch IP Address field say Unknown?

Assisted Site survey Wizard

Q.Why don’t I see the building or floor node in the device tree in the Assisted Site Survey Wizard?

Q.Why don't I see the device that I am looking for in the Assisted Site Survey device tree?

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Conventions AudienceConvention Italic fontAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Radio Manager FAQs Radio Manager FAQs and TroubleshootingConfiguration Radio MonitoringWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingSites FAQs Sites FAQs and TroubleshootingLocation Manager Assisted Site survey WizardRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Intrusion Detection System FAQs Intrusion Detection System FAQs and TroubleshootingAPs in Scanning-Only Mode Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsVlan Vlan numberChannel origChannel NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpOwsize FloodcountFramecount,Intervalwind Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults Wlse LAN Solution Engine, 2.13. or in the onlineEAP-FAST AAA Server FaultsEAP-MD5, Leap EAP-MD5 /LEAP PEAP/RADIUSEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10