Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
A.Upgrading your WLSE will not disrupt service on your access points. The APs connectivity will remain intact and the WLAN will function normally.
General Troubleshooting
This section provides the following troubleshooting information:
• | Symptom | After the WLSE reboots, the Internal Server Error message appears in the UI. |
• | Symptom | When I try to access an access point web page through the WLSE, the following error |
| message appears: Action Cancelled. | |
• | Symptom | Cannot recover after incorrect setup program entry. |
•Symptom Cannot log into the system.
• | Symptom | Cannot log in as a system administrator. |
• | Symptom | After the WLSE 1130 series starts up, the setup login prompt appears. After you use the |
| setup program, the WLSE cannot connect to the network. | |
• | Symptom | Cannot connect to the WLSE using a Web browser. |
• | Symptom | The system time or date is incorrect. |
• | Symptom | The system cannot boot from the hard drive during a reboot. |
• | Symptom | Cannot connect to system with Telnet or Telnet interaction is slow. |
•Symptom Cannot boot from the recovery CD.
• | Symptom | Cannot successfully connect to the WLSE by using a console. |
• | Symptom | |
• | Symptom | After performing certain operations on the WLSE, such as clicking Apply in the Display |
| Faults page, then clicking the client browser Refresh button, a | |
| indicating that the page cannot be refreshed. | |
• | Symptom | The Web interface of the WLSE is not available, but you can log in to the CLI. |
|
|
|
Symptom After the WLSE reboots, the Internal Server Error message appears in the UI.
Possible Cause The servlet engine in the WLSE is starting up. In a redundant WLSE pair, the active WLSE has lost contact with the standby WLSE. The standby WLSE is not up yet and returns this error when the active WLSE makes a request of it. This message will disappear when the standby WLSE has started up.
Recommended Action Wait for 20 to 30 seconds, then log in again.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
| ||
|