Cisco Systems OL-8376-01 manual General FAQs and Troubleshooting

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C H A P T E R 1

FAQs and Troubleshooting

Revised: June 20, 2006, OL-8376-01

This chapter provides FAQs and troubleshooting hints for all WLSE functions.

This chapter is organized as follows:

•General Questions—Information that is general in nature and not directly related to one of the following categories—See General FAQs and Troubleshooting, page 1-1

•Deployment Wizard—Deployment Wizard Troubleshooting, page 1-10

•Faults—Faults FAQs and Troubleshooting, page 1-11

•Devices—Devices FAQs and Troubleshooting, page 1-15

•Configuration—Configuration FAQs and Troubleshooting, page 1-21

•Firmware—Firmware FAQs and Troubleshooting, page 1-27

•Reports—Reports FAQs and Troubleshooting, page 1-31

•Radio Manager—Radio Manager FAQs and Troubleshooting, page 1-35

•Sites—Sites FAQs and Troubleshooting, page 1-41

•Intrusion Detection System (IDS)—Intrusion Detection System FAQs and Troubleshooting, page 1-49

•Admin (troubleshooting the WLSE appliance)—Admin FAQs and Troubleshooting, page 1-54

•Internal AAA Server (WLSE Express Only)—Internal AAA Server (WLSE Express Only) FAQs and Troubleshooting, page 1-62

General FAQs and Troubleshooting

•General FAQs, page 1-1

•General Troubleshooting, page 1-4

General FAQs

•Q.Can several users be logged on and managing the same access point at once?

•Q.Does the WLSE support Network Address Translation (NAT)?

•Q.Is Telnet enabled or disabled by default on the WLSE?

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Conventions AudienceConvention Italic fontAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationProduct Documentation DVD Cisco.comOrdering Documentation Documentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Reports FAQs Reports FAQs and TroubleshootingTelnet Credential Fields Required Reports Troubleshooting Recommended Action None Click jobvm.log Radio Manager FAQs Radio Manager FAQs and TroubleshootingConfiguration Radio MonitoringMiscellaneous Auto Re-Site SurveyWDS AP? When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingSites FAQs Sites FAQs and TroubleshootingLocation Manager Assisted Site survey WizardRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Intrusion Detection System FAQs Intrusion Detection System FAQs and TroubleshootingAPs in Scanning-Only Mode Detecting Rogue APsDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions To rule Access Point /Bridge FaultsUtilization % Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsVlan Vlan numberChannel origChannel NewChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpFramecount,Intervalwind FloodcountOwsize Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Wlse Faults Voice FaultsThreshold% Wlse LAN Solution Engine, 2.13. or in the onlineEAP-FAST AAA Server FaultsEAP-MD5, Leap EAP-MD5 /LEAP PEAP/RADIUSEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10