Cisco Systems OL-8376-01 manual FAQs and Troubleshooting Sites FAQs and Troubleshooting

Page 59

Chapter 1 FAQs and Troubleshooting

Sites FAQs and Troubleshooting

Symptom It takes a very long time to import a building or floor image in to Location Manager.

Possible Cause The resolution and pixel size of the image file is very large.

Recommended Action Because the larger an image resolution is, the longer it takes to upload to the server and the more memory it uses, it is recommended that your building and floor images be less than 1,000x1,000 pixels.

Symptom AP coverage is not displaying in Location Manager .

Possible Cause You have not imported an image map for the floor and did not enter the floor dimensions in the Building Tool.

Recommended Action Import an image map for the floor or if you do not want to use an image map, enter the floor dimensions in the Building Tool. For more information, see the instructions for adding building information in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Symptom When selecting View > Radio Band > Show 2.4 GHz, Location Manager does not refresh to show the 2.4 GHz radios.

Possible Cause The View > Radio Band menu filters the options (radio channel, transmit power, and data rate) that you want to display in the Location Manager window; it does not filter the display of the APs themselves.

Recommended Action Use the View > Radio Band menu to specify which radio band’s view options to display and which information (radio channel, transmit power, and/or data rate) to display.

Symptom The Location Manager cannot be launched when using the Mozilla browser.

Possible Cause Cookies must be enabled on the browser.

Recommended Action Under Edit > Preferences, select Privacy and Security > Cookies. Enable all cookies or enable cookies for the originating web site only.

Symptom ERROR: Aborting execution of AP Scanning task because there are no applicable Radio Interfaces that can participate.

Possible Cause This error message says that the AP radio scan is ending because there are no interfaces capable of participating in the scan. It is always included with one or more messages that describe why a given interface was removed from the scan. For example:

WARNING: Skipping device 172.xx.xx.xxx because it is not registered with any WDS

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

OL-8376-01

1-47

 

 

 

Image 59
Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Italic font AudienceConventions ConventionAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports FAQs and TroubleshootingReports FAQs Reports Troubleshooting Recommended Action None Click jobvm.log Radio Monitoring Radio Manager FAQs and TroubleshootingRadio Manager FAQs ConfigurationWDS AP? Auto Re-Site SurveyMiscellaneous When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingAssisted Site survey Wizard Sites FAQs and TroubleshootingSites FAQs Location ManagerRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Detecting Rogue APs Intrusion Detection System FAQs and TroubleshootingIntrusion Detection System FAQs APs in Scanning-Only ModeDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions Utilization % Access Point /Bridge FaultsTo rule Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsNewChannel Vlan numberVlan Channel origChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpOwsize FloodcountFramecount,Intervalwind Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Threshold% Voice FaultsWlse Faults Wlse LAN Solution Engine, 2.13. or in the onlinePEAP/RADIUS AAA Server FaultsEAP-FAST EAP-MD5, Leap EAP-MD5 /LEAPEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10