Cisco Systems OL-8376-01 manual Assisted Site Survey Wizard

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Chapter 1 FAQs and Troubleshooting

Sites FAQs and Troubleshooting

Q.Why does Location Manager show a coverage map for an AP based on the configured transmit power setting even when the radios are shut down?

A.If you did not select Display coverage for operational radio interfaces only in Edit > Preferences, Location Manager displays coverage based on the configured values. Even when a radio is turned off, it still has a configured transmit power. The coverage display is calculated from the WLSE RM database (populated by AP radio scan, client walkabout, and RF monitoring) using a calibrated path loss model. What the display represents is an estimation of the coverage area based on the RM data.

Q.In Location Manager > Rogue > Unknown Radio List, why does the Switch IP Address field say Unknown?

Recommended Action If the switch IP address is Unknown, the IP address of the switch that the unknown radio is connected to could not be determined. To find the switch port to which the rogue AP is connected, the Switch Port Location feature uses the rogue AP’s BSSID that it hears over the air to make a heuristic guess of the rogue’s Ethernet MAC address. This might not be possible, however, if its Ethernet MAC address and BSSID do not follow the one-off rule, where the MAC address is the same or one-off of the BSSID. For more information, see the Understanding Switch Port Location and Suppression section in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Assisted Site Survey Wizard

Q.Why don’t I see the building or floor node in the device tree in the Assisted Site Survey Wizard?

A.Expand the building node to see all floors that belong to the building. If you expand the building node and the floors still do not appear, close the Wizard and make sure the building and floor exist in the Location Manager navigation tree. If the building or floor does not exist in the Location Manager navigation tree, you first need to create them and then restart the Assisted Site Survey Wizard. See the topic Adding Building Information in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Q.Why don't I see the device that I am looking for in the Assisted Site Survey device tree?

A.Expand the building and floor nodes to see all devices that belong to a building or floor. If the device still does not appear, close the Assisted Site Survey Wizard and make sure the device appears in the Location Manager navigation tree. If the device does not appear in the Location Manager navigation tree, select Tools > Find Device to locate it. If you find the device, move it to the desired location. See the topic Adding Devices to the Floor Map in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13. If the device does not appear in Location Manager, it might not have been discovered by the system. See the topic Managing Device Discovery in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13. After adding the device and specifying its location, restart the Assisted Site Survey Wizard.

Q.When I select devices in the Assisted Site Survey Wizard, why are some shown in red?

A.The devices might be red if:

The devices are not in the Managed state.

The devices are not in infrastructure mode.

Use the radio management verification tool to check on the status of the devices. Right-click on the device and select Verify RM Capability. The radio management verification tool displays problems and information about how to fix the problem. After fixing the devices, you can retry the wizard.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

 

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Contents Customer Order Number OL-8376-01 Corporate HeadquartersCopyright 2006 Cisco Systems, Inc. All rights reserved N T E N T S Fault Descriptions Italic font AudienceConventions ConventionAvailable Formats Product Documentation105/wlse/213/index.htm Obtaining DocumentationProduct Documentation DVD Cisco.comOrdering Documentation Documentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Xii General FAQs General FAQs and TroubleshootingFAQs and Troubleshooting General FAQs and Troubleshooting MIB Name Description General Troubleshooting If no, see Symptom Cannot log in as a system administrator., Possible Cause Restart the system services by entering the following Symptom The system time or date is incorrect # ip name-server ip-address Deployment Wizard Troubleshooting Faults FAQs Faults FAQs and TroubleshootingFAQs and Troubleshooting Faults FAQs and Troubleshooting Faults Troubleshooting Recommended Action Not applicable Devices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Discovery/Device Management Troubleshooting Devices TroubleshootingMessage Possible Cause Recommended Action Discovered but could not be FAQs and Troubleshooting Devices FAQs and Troubleshooting Configuration FAQs Configuration FAQs and TroubleshootingOL-8376-01 Page OL-8376-01 Configuration Troubleshooting Auto-Managed Configuration Assign Templates Firmware FAQs Firmware FAQs and TroubleshootingFirmware Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Reports FAQs Reports FAQs and TroubleshootingTelnet Credential Fields Required Reports Troubleshooting Recommended Action None Click jobvm.log Radio Monitoring Radio Manager FAQs and TroubleshootingRadio Manager FAQs ConfigurationMiscellaneous Auto Re-Site SurveyWDS AP? When Wlse is used for initial setup OL-8376-01 Auto Re-Site Survey Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingAssisted Site survey Wizard Sites FAQs and TroubleshootingSites FAQs Location ManagerRadio Parameter Generation AP Radio ScanAssisted Site Survey Wizard FAQs and Troubleshooting Sites FAQs and Troubleshooting AP Radio Scan Sites Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting FAQs and Troubleshooting Sites FAQs and Troubleshooting Detecting Rogue APs Intrusion Detection System FAQs and TroubleshootingIntrusion Detection System FAQs APs in Scanning-Only ModeDetecting Rogue APs Page OL-8376-01 Intrusion Detection System Troubleshooting Admin FAQs Admin FAQs and TroubleshootingFAQs and Troubleshooting Admin FAQs and Troubleshooting Redundancy State Description Admin Troubleshooting Recommended Action FAQs and Troubleshooting Admin FAQs and Troubleshooting Select Faults Manage Fault Settings Generating Diagnostics for Technical Assistance Troubleshooting Tools for the Wlse ApplianceInternal AAA Server Wlse Express FAQs Fault Descriptions To rule Access Point /Bridge FaultsUtilization % Engine, Release CiscoWorks Wireless LAN SolutionSsid Version number See IDS Intrusion Detection System Faults,Table-name. OID-name Problem-detailsNewChannel Vlan numberVlan Channel origChannelRadio Interface Faults Broadcast is disabled for Radio-x Radio Interface Faults Rate % Reason, IgnoredFault. See Q.What are the results Verify RM Capability IDS Intrusion Detection System Faults IDS Faults IDS CcmpFramecount,Intervalwind FloodcountOwsize Channel Frames Sntp Enabled That is observed generating ViolationNumber of Ccmp Replay Fault threshold set for Number of Tkip Local Fault threshold set for Cd11IfStationRole from Unregistered Clients One or more unregistered clients Wlse Faults Voice FaultsThreshold% Wlse LAN Solution Engine, 2.13. or in the onlinePEAP/RADIUS AAA Server FaultsEAP-FAST EAP-MD5, Leap EAP-MD5 /LEAPEAP-MD5 EAP-FAST5EAP LeapPeap Radius Degraded utilization % Switch FaultsUtilization % Wlsm Faults Router FaultOL-8376-01 D E IN-2 IN-3 IN-4 HttpNAT Detection, frequencyIN-6 IN-7 SSHIN-8 WDSWlsm IN-10