3Com VCX V7000 IP specification

102CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT

Table 7 Elements of the Complement Attendant Software Screens (continued)

Field	Purpose

Main Directory tab	Displays all the entries in the Directory List.1
	Extension Status — Sorts the data in the directory by extension
	status.
	Extension — Sorts the data in the directory by listing the
	extension numbers in ascending order.
	First Name — Sorts the list of users in alphabetical order by
	first name.
	Last Name — Sorts the list of users in alphabetical order by last
	name.
	Department — Sorts the directory by the user department.
	Notes — Sorts the directory by note entries.

Hidden List tab	Hides entries in the VCX directory that you do not want to
	appear on other tabs, such as conference room phones.

Quick List tab	Provides access to frequently used entries in the directory.

1 If your VCX system includes multiple sites (for example, regional and branch offices), each with one or more VCX call processors, CAS can display a global directory of all the users in your organization. Note that this option must be configured by your administrator. By default, CAS displays the local user directory.

The Complement Attendant Software provides a Line Monitoring feature similar to the Busy Lamp Field (BLF) feature available on the VCX Attendant Console. Line Monitoring allows you to monitor the busy status of other phones. This feature is very useful for determining if someone is on the phone prior to transferring a call to that person.

Table 8 describes Command Buttons, and the keyboard shortcuts to functions on the Action menu. Note that Figure 5 does not show all the possible buttons because there are no active calls.

Table 8 Complement Attendant Software Buttons and Keyboard Shortcuts

		Keyboard
Button	Purpose	Shortcut

Answer/Release	Answers an incoming call.	Alt+A
	Terminates a call.	Alt+R

Hold/Unhold	Places a caller on hold.	Alt+H
	Removes a caller from being on hold and returns	Alt+N
	to the call.

Image 102

3Com VCX V7000 IP manual Complement Attendant Software Buttons and Keyboard Shortcuts

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide Icons These 3Com documents contain additional information about RelatedDocumentation Convergence Application Suite Example Part Number 900-0326-01 Rev AD Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Configuration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Telephone Access ButtonsAdministrator for more information Personal Speed Dial 1 See Speed Dialing Feature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Contrast Scroll to User Configuration and press SelectDisplay Panel Press Select to choose Set Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Telephone Password to your phoneLogging In to Your Calls Then Enter Password Second Call On a call Making Internal Calls To dial an internal call Using Unique Extensions Using Site Codes Same local network Telephone Display UsingTerminating Calls Panel Using the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature Putting a Call On Hold While on a Call Calls Transferring a Call to Another User’s Voice Mail Mapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Methods Press the Features soft button Feature CodeFeature Codes Forwarding and specify a destination number Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Conference Call Setting up aUsing the VCX User Interface Way calling Extension Another Phone When you forward incoming calls to your voice mailbox Voice Mail Call Waiting Transferring a CallTo Another User’s Speed Dialing Speed Dialing Press the speed dial Access button you want to configure Press 3 to access the Speed Dial menuPress Feature + 410 + Speed Dial menu Access button Feature + 601 +601*2 You can use the TUI on your phone to specify Where you want your call to be forwardedCall Forwarding Condition that results in the system forwarding a call Scroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Call Park Scroll to Call Forward All Paging Scroll to Call Park Call Pickup Scroll to Pickup, Directed Using One-Touch PickupInteraction With Scroll to Pickup, Group Agent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Hunt Groups Associated into hunt groups Hunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login Enabled Hunt Group Interaction With Other Features Feature + Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Forwarding Group FeaturesEnabling Call Up through the VCX User Interface Using the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Hunt Groups and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant VCX Attendant Access ButtonsFeature Buttons Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Moving Your OpeningAttendant Console Label Cover Swapping Cleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Index Numbers Index 117