Configuring a Call Coverage Point | 3Com VCX V7000 IP manual

Configuring a Call Coverage Point

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To set up call forwarding, log in to the VCX User Interface, select the

Calling Features option, then access the Call Forwarding tabbed page.

Enable the appropriate forwarding conditions and click Save.

If you configure and enable any call forwarding option through the VCX User Interface, the option becomes effective the next time your phone registers with the VCX call processor (ask you administrator about registration intervals).

Your administrator may prevent you from configuring Call Forward All, Call Forward Ring No Answer, or Call Forward Busy to an external (outside the enterprise) number. See your administrator for information.

Configuring a Call A call coverage point determines how the VCX system treats an

Coverage Point unanswered call. A call is considered unanswered for the following reasons:

■The call rings and is not answered before the call coverage ring timeout value is reached. The default timeout value is 20 seconds.

Note that Call Forward settings take precedence over Call Coverage Point settings. Furthermore, the Call Forward - Ring No Answer feature also has a ring timeout value. The default timeout value for this feature is also 20 seconds. The Ring No Answer timeout value has priority over the call coverage timeout value. If the Ring No Answer timeout value is greater than the coverage timeout value, the coverage timer is ignored so the call can be forwarded to the Call Forward destination.

■The call cannot be answered because the destination is busy or unreachable (logged out or disconnected from the network).

The default call coverage point is voice mail. However, your administrator can specify a different default for all subscribers, or you can set your own call coverage point. There are four possible call coverage points:

■Voice mail (the default)

■The Auto Attendant

■A telephone number (internal or external)

■No coverage

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3Com VCX V7000 IP manual Configuring a Call Coverage Point

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons Conventions Documentation RelatedThese 3Com documents contain additional information about Convergence Application Suite Part Number 900-0326-01 Rev AD Example Getting Started Overview VCX Telephone Initial Voice Mailbox Setup Options ConfigurationAdditional Information Sources VCX V7000 MANAGER’S Controls Telephone ButtonsManager’s Telephone Telephone Buttons and Controls Handset Administrator for more information Access ButtonsTelephone Personal Speed Dial 1 See Speed Dialing Status Lights for Feature OptionsStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Display Panel Scroll to User Configuration and press SelectContrast Press Select to choose Set Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Logging In to Your Password to your phoneTelephone Calls Then Enter Password Making Internal Calls To dial an internal call Second Call On a call Using Unique Extensions Same local network Using Site Codes Terminating Calls UsingTelephone Display Panel Using the Telephone Display Panel Controlling VolumeRinger, handset, or speaker Using the Hands Free Feature On Hold Putting a Call Transferring a Call to Another User’s Voice Mail While on a Call Calls Mapped Button Method Muting Calls Serial Transfer Feature Code MethodMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Codes Feature CodeMethods Press the Features soft button Forwarding and specify a destination number Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Using the VCX User Interface Setting up aConference Call Way calling Extension Another Phone Voice Mail When you forward incoming calls to your voice mailbox To Another User’s Transferring a CallCall Waiting Speed Dialing Speed Dialing Press Feature + 410 + Press 3 to access the Speed Dial menuPress the speed dial Access button you want to configure Speed Dial menu Feature + 601 + Access button601*2 Call Forwarding Where you want your call to be forwardedYou can use the TUI on your phone to specify Condition that results in the system forwarding a call Scroll to Call Forward Busy Scroll to Call Forward No AnswerPress the Select button Scroll to Call Forward All Call Park Scroll to Call Park Paging Call Pickup Interaction With Using One-Touch PickupScroll to Pickup, Directed Scroll to Pickup, Group Agent is not logged Silent Monitor and Barge Standard Features Remote Call Press Feature +Forward Associated into hunt groups Hunt Groups Hunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select Features Hunt Group Interaction With Other Features Status Feature + Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login name Welcome Calling Features Enabling Call Group FeaturesForwarding Up through the VCX User Interface Using the VCX User Interface Configuring a Call Coverage Point Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line Calls Call Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Attendant Console and Bridged Line Calls Call Pickup and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Feature Buttons Access ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation Maintenance Connectors Connecting Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Attendant Console Label Cover OpeningMoving Your Swapping Troubleshooting Cleaning YourProblems Possible Problems Appendix a Telephone Installation and Maintenance Numbers Index Index 117