Index, Numbers | 3Com VCX V7000 IP manual

INDEX

Numbers

3105 Attendant Console 95 creating labels 98 figure and features 97 overview 96

A

accessing the VCX User Interface 80 all calls (call forwarding)

set through VCX User interface 84 All Ports Busy message 112 answering a call 28

B

Barge In 69 bracket

3103, telephone support 108 bridging extensions

enabling 86

busy line (call forwarding)

set through VCX User interface 84 set with a feature code 63

C

call coverage forwarding calls to 85

call fallback (call forwarding) 84 call forward

problems with 113 call forwarding

all calls 63, 84 busy line 63, 84

ring no answer 62, 84 setting up 83

call history

through the VCX User Interface 81 viewing 52

call park 64 call pickup 66

feature interaction 67 call waiting 58

Caller ID

sending or blocking 53 caller ID

controlling 86 calling Hunt Group 74 calls

answering 28

answering a second call 37 answering for a group 66 answering for another user 66 camp on 55

dialing a second call 37 dropping 32

forwarding to call coverage 85 forwarding to voicemail 57 forwarding using feature codes 62 forwarding using the VCX User interface 83 holding 36

making 29 missed 33 muting 39 parking 64 redialing 30

tracing a malicious call 41 transferring 37

camp on 55

circular Hunt Group 74 Class of Service

overriding 31 cleaning telephones 112 Complement Attendant Software 95

buttons and keyboard shortcuts 102 features 100

interface 101 conference call

announced 55 setting up 54 unannounced 55

configuration interface options 14

connecting telephones

caution, RJ-45 versus RJ-11 jacks 107 electrical power 106

contrast 23

Image 115

3Com VCX V7000 IP manual Index, Numbers

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons Conventions Convergence Application Suite RelatedDocumentation These 3Com documents contain additional information about Part Number 900-0326-01 Rev AD Example Getting Started Overview VCX Telephone Initial Voice Mailbox Setup Options ConfigurationAdditional Information Sources VCX V7000 MANAGER’S Controls Telephone ButtonsManager’s Telephone Telephone Buttons and Controls Handset Personal Speed Dial 1 See Speed Dialing Access ButtonsAdministrator for more information Telephone Status Lights for Feature OptionsStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Press Select to choose Set Contrast Scroll to User Configuration and press SelectDisplay Panel Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Calls Password to your phoneLogging In to Your Telephone Then Enter Password Making Internal Calls To dial an internal call Second Call On a call Using Unique Extensions Same local network Using Site Codes Panel UsingTerminating Calls Telephone Display Using the Telephone Display Panel Controlling VolumeRinger, handset, or speaker Using the Hands Free Feature On Hold Putting a Call Transferring a Call to Another User’s Voice Mail While on a Call Calls Mapped Button Method Muting Calls Serial Transfer Feature Code MethodMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Forwarding and specify a destination number Feature CodeFeature Codes Methods Press the Features soft button Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Way calling Setting up aUsing the VCX User Interface Conference Call Extension Another Phone Voice Mail When you forward incoming calls to your voice mailbox Speed Dialing Transferring a CallTo Another User’s Call Waiting Speed Dialing Speed Dial menu Press 3 to access the Speed Dial menuPress Feature + 410 + Press the speed dial Access button you want to configure Feature + 601 + Access button601*2 Condition that results in the system forwarding a call Where you want your call to be forwardedCall Forwarding You can use the TUI on your phone to specify Scroll to Call Forward Busy Scroll to Call Forward No AnswerPress the Select button Scroll to Call Forward All Call Park Scroll to Call Park Paging Call Pickup Scroll to Pickup, Group Using One-Touch PickupInteraction With Scroll to Pickup, Directed Agent is not logged Silent Monitor and Barge Standard Features Remote Call Press Feature +Forward Associated into hunt groups Hunt Groups Hunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select Features Hunt Group Interaction With Other Features Status Feature + Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login name Welcome Calling Features Up through the VCX User Interface Group FeaturesEnabling Call Forwarding Using the VCX User Interface Configuring a Call Coverage Point Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line Calls Call Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Hunt Groups and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Console Access ButtonsFeature Buttons VCX Attendant VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation Maintenance Connectors Connecting Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Swapping OpeningAttendant Console Label Cover Moving Your Troubleshooting Cleaning YourProblems Possible Problems Appendix a Telephone Installation and Maintenance Numbers Index Index 117