VCX Manager’s Telephone Guide
 3Com Corporation 350 Campus Drive Marlborough, MA
 Contents
 Feature Codes
 Using the VCX User Interface
 Index
 About this Guide
 Conventions
List conventions that are used throughout this guide Icons
 These 3Com documents contain additional information about
Related
Documentation
Convergence Application Suite
 Example
Part Number 900-0326-01 Rev AD
 Getting Started
 VCX Telephone
Overview
 Mailbox Setup
Initial Voice
 Additional Information Sources
Configuration
Options
 VCX V7000 MANAGER’S
 Manager’s Telephone
Telephone Buttons
Controls
 Telephone Buttons and Controls
 Handset
 Telephone
Access Buttons
Administrator for more information
Personal Speed Dial 1 See Speed Dialing
 Status, as shown in Table
Feature Options
Status Lights for
 Eatures Softtbutton
 Version Displays the current phone software version
 Contrast
Scroll to User Configuration and press Select
Display Panel
Press Select to choose Set Contrast
 VCX V7000 MANAGER’S Telephone Model
 Basic Telephone Operation
 Telephone
Password to your phone
Logging In to Your
Calls
 Then
 Enter Password
 Second Call On a call
Making Internal Calls To dial an internal call
 Using Unique Extensions
 Using Site Codes
Same local network
 Telephone Display
Using
Terminating Calls
Panel
 Using the Telephone Display Panel
 Ringer, handset, or speaker
Volume
Controlling
 Using the Hands Free Feature
 Putting a Call
On Hold
 While on a Call Calls
Transferring a Call to Another User’s Voice Mail
 Mapped Button Method
 Mute Ringer
Serial Transfer Feature Code Method
Muting Calls
 Ringer is now muted
 Activating Do Not Disturb
 Basic Telephone Operation
 Feature Codes
 Methods Press the Features soft button
Feature Code
Feature Codes
Forwarding and specify a destination number
 Feature Codes
 See Activating Do Not Disturb
 See Silent Monitor and Barge
 Transfer
 See Controlling the Volume
 Feature Codes
 Standard Features
 Standard Features
 Using the Telephone User Interface
 Conference Call
Setting up a
Using the VCX User Interface
Way calling
 Extension
 Another Phone
 When you forward incoming calls to your voice mailbox
Voice Mail
 Call Waiting
Transferring a Call
To Another User’s
Speed Dialing
 Speed Dialing
 Press the speed dial Access button you want to configure
Press 3 to access the Speed Dial menu
Press Feature + 410 +
Speed Dial menu
 601*2
Access button
Feature + 601 +
 You can use the TUI on your phone to specify
Where you want your call to be forwarded
Call Forwarding
Condition that results in the system forwarding a call
 Press the Select button
Scroll to Call Forward No Answer
Scroll to Call Forward Busy
 Call Park
Scroll to Call Forward All
 Paging
Scroll to Call Park
 Call Pickup
 Scroll to Pickup, Directed
Using One-Touch Pickup
Interaction With
Scroll to Pickup, Group
 Agent is not logged
 Silent Monitor and Barge
 Standard Features
 Forward
Press Feature +
Remote Call
 Hunt Groups
Associated into hunt groups
 Hunt Groups
 Standard Features
 Hunt Group Behavior
 To log in to a hunt group Select Features
Scroll to Hunt Group Login Enabled
 Hunt Group Interaction With Other Features
 Feature +
Status
 Using the VCX User Interface
 Username field, type your web login name
Welcome My Extensions Calling Features Log Out
 Welcome
 Calling Features
 Forwarding
Group Features
Enabling Call
Up through the VCX User Interface
 Using the VCX User Interface
 Configuring a Call Coverage Point
 Through the VCX User Interface
Enabling Bridged
Extensions
 Enabling Bridged Extensions
 Using the VCX User Interface
 Do Not Disturb and Bridged Line Calls
 Hands Free and Bridged Line Calls
Call Forward, Forward to Voice Mail, and Bridged Line Calls
 Call Transfer, Call Conferencing, and Bridged Line Calls
Call Park and Bridged Line Calls
 Hunt Groups and Bridged Line Calls
Call Pickup and Bridged Line Calls
Attendant Console and Bridged Line Calls
Message Waiting Indication and Bridged Line Calls
 Logging Out
 Using the VCX User Interface
 VCX Attendant Consoles Model 3105 and Complement Attendant
 VCX Attendant
Access Buttons
Feature Buttons
Console
 VCX Attendant Console
 VCX Attendant Consoles Model 3105 and Complement Attendant
 Button indicates its status. See Table
 Software
Complement
Attendant
 Elements of the Complement Attendant Software Screens
 Complement Attendant Software Buttons and Keyboard Shortcuts
 103
 VCX Attendant Consoles Model 3105 and Complement Attendant
 Telephone Installation Maintenance
This chapter covers these topics
 Connecting
Connectors
 Underside of the VCX 3102 Business Telephone
 Attaching Adjusting Articulating Support Bracket
 109
 Wall Mounting a 3102 Telephone
 Moving Your
Opening
Attendant Console Label Cover
Swapping
 Problems
Cleaning Your
Troubleshooting
 Possible Problems
 Appendix a Telephone Installation and Maintenance
 Index
Numbers
 Index
 117