Possible Problems | 3Com VCX V7000 IP specs

Troubleshooting Problems 113

Table 9 Possible Problems (continued)

Possible Problem	Suggested Solutions

On my VCX Business	You have the Hands Free feature enabled. For details,
Telephone, all incoming	see Using the Hands Free Feature.
internal calls come over my
speaker phone.

My telephone is not	Verify that you have activated the Forward to Voice
forwarding my incoming	Mail feature. For details, see Forwarding Calls to Voice
calls to my voice mailbox.	Mail.

On my VCX Business	Verify that you have correctly set up speed dialing. For
Telephone, I added a	details, see Speed Dialing.
One-Touch speed dial, but
the telephone does not dial
that number.

My telephone keeps	■ Your telephone may have lost connection to the
ringing after I pick up the	system immediately after a call came in. Remove the
handset.	Ethernet cord from the jack, then re-insert it into
	the wall jack.
	■ Wait a few seconds. If the telephone continues to
	ring, disconnect the electrical power for your
	telephone, and then plug it back in.

The display panel shows	Your telephone may be disconnected from the system.
“Wait for NCP.”	Hang up your telephone and wait a few seconds. Then
	pick up the handset. If the message still appears on
	your telephone display panel, contact your
	administrator.

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3Com VCX V7000 IP manual Possible Problems

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons Conventions Documentation RelatedThese 3Com documents contain additional information about Convergence Application Suite Part Number 900-0326-01 Rev AD Example Getting Started Overview VCX Telephone Initial Voice Mailbox Setup Additional Information Sources ConfigurationOptions VCX V7000 MANAGER’S Manager’s Telephone Telephone ButtonsControls Telephone Buttons and Controls Handset Administrator for more information Access ButtonsTelephone Personal Speed Dial 1 See Speed Dialing Status, as shown in Table Feature OptionsStatus Lights for Eatures Softtbutton Version Displays the current phone software version Display Panel Scroll to User Configuration and press SelectContrast Press Select to choose Set Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Logging In to Your Password to your phoneTelephone Calls Then Enter Password Making Internal Calls To dial an internal call Second Call On a call Using Unique Extensions Same local network Using Site Codes Terminating Calls UsingTelephone Display Panel Using the Telephone Display Panel Ringer, handset, or speaker VolumeControlling Using the Hands Free Feature On Hold Putting a Call Transferring a Call to Another User’s Voice Mail While on a Call Calls Mapped Button Method Mute Ringer Serial Transfer Feature Code MethodMuting Calls Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Codes Feature CodeMethods Press the Features soft button Forwarding and specify a destination number Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Using the VCX User Interface Setting up aConference Call Way calling Extension Another Phone Voice Mail When you forward incoming calls to your voice mailbox To Another User’s Transferring a CallCall Waiting Speed Dialing Speed Dialing Press Feature + 410 + Press 3 to access the Speed Dial menuPress the speed dial Access button you want to configure Speed Dial menu 601*2 Access buttonFeature + 601 + Call Forwarding Where you want your call to be forwardedYou can use the TUI on your phone to specify Condition that results in the system forwarding a call Press the Select button Scroll to Call Forward No AnswerScroll to Call Forward Busy Scroll to Call Forward All Call Park Scroll to Call Park Paging Call Pickup Interaction With Using One-Touch PickupScroll to Pickup, Directed Scroll to Pickup, Group Agent is not logged Silent Monitor and Barge Standard Features Forward Press Feature +Remote Call Associated into hunt groups Hunt Groups Hunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select Features Hunt Group Interaction With Other Features Status Feature + Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login name Welcome Calling Features Enabling Call Group FeaturesForwarding Up through the VCX User Interface Using the VCX User Interface Configuring a Call Coverage Point Through the VCX User Interface Enabling BridgedExtensions Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line Calls Call Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Attendant Console and Bridged Line Calls Call Pickup and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Feature Buttons Access ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Software ComplementAttendant Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation Maintenance Connectors Connecting Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Attendant Console Label Cover OpeningMoving Your Swapping Problems Cleaning YourTroubleshooting Possible Problems Appendix a Telephone Installation and Maintenance Numbers Index Index 117