Contents
VCX Manager’s Telephone Guide
3Com Corporation 350 Campus Drive Marlborough, MA
Contents
Feature Codes
Using the VCX User Interface
Index
About this Guide
List conventions that are used throughout this guide Icons
Conventions
Documentation
Related
These 3Com documents contain additional information about
Convergence Application Suite
Part Number 900-0326-01 Rev AD
Example
Getting Started
Overview
VCX Telephone
Initial Voice
Mailbox Setup
Options
Configuration
Additional Information Sources
VCX V7000 MANAGER’S
Controls
Telephone Buttons
Manager’s Telephone
Telephone Buttons and Controls
Handset
Administrator for more information
Access Buttons
Telephone
Personal Speed Dial 1 See Speed Dialing
Status Lights for
Feature Options
Status, as shown in Table
Eatures Softtbutton
Version Displays the current phone software version
Display Panel
Scroll to User Configuration and press Select
Contrast
Press Select to choose Set Contrast
VCX V7000 MANAGER’S Telephone Model
Basic Telephone Operation
Logging In to Your
Password to your phone
Telephone
Calls
Then
Enter Password
Making Internal Calls To dial an internal call
Second Call On a call
Using Unique Extensions
Same local network
Using Site Codes
Terminating Calls
Using
Telephone Display
Panel
Using the Telephone Display Panel
Controlling
Volume
Ringer, handset, or speaker
Using the Hands Free Feature
On Hold
Putting a Call
Transferring a Call to Another User’s Voice Mail
While on a Call Calls
Mapped Button Method
Muting Calls
Serial Transfer Feature Code Method
Mute Ringer
Ringer is now muted
Activating Do Not Disturb
Basic Telephone Operation
Feature Codes
Feature Codes
Feature Code
Methods Press the Features soft button
Forwarding and specify a destination number
Feature Codes
See Activating Do Not Disturb
See Silent Monitor and Barge
Transfer
See Controlling the Volume
Feature Codes
Standard Features
Standard Features
Using the Telephone User Interface
Using the VCX User Interface
Setting up a
Conference Call
Way calling
Extension
Another Phone
Voice Mail
When you forward incoming calls to your voice mailbox
To Another User’s
Transferring a Call
Call Waiting
Speed Dialing
Speed Dialing
Press Feature + 410 +
Press 3 to access the Speed Dial menu
Press the speed dial Access button you want to configure
Speed Dial menu
Feature + 601 +
Access button
601*2
Call Forwarding
Where you want your call to be forwarded
You can use the TUI on your phone to specify
Condition that results in the system forwarding a call
Scroll to Call Forward Busy
Scroll to Call Forward No Answer
Press the Select button
Scroll to Call Forward All
Call Park
Scroll to Call Park
Paging
Call Pickup
Interaction With
Using One-Touch Pickup
Scroll to Pickup, Directed
Scroll to Pickup, Group
Agent is not logged
Silent Monitor and Barge
Standard Features
Remote Call
Press Feature +
Forward
Associated into hunt groups
Hunt Groups
Hunt Groups
Standard Features
Hunt Group Behavior
Scroll to Hunt Group Login Enabled
To log in to a hunt group Select Features
Hunt Group Interaction With Other Features
Status
Feature +
Using the VCX User Interface
Welcome My Extensions Calling Features Log Out
Username field, type your web login name
Welcome
Calling Features
Enabling Call
Group Features
Forwarding
Up through the VCX User Interface
Using the VCX User Interface
Configuring a Call Coverage Point
Extensions
Enabling Bridged
Through the VCX User Interface
Enabling Bridged Extensions
Using the VCX User Interface
Do Not Disturb and Bridged Line Calls
Call Forward, Forward to Voice Mail, and Bridged Line Calls
Hands Free and Bridged Line Calls
Call Park and Bridged Line Calls
Call Transfer, Call Conferencing, and Bridged Line Calls
Attendant Console and Bridged Line Calls
Call Pickup and Bridged Line Calls
Hunt Groups and Bridged Line Calls
Message Waiting Indication and Bridged Line Calls
Logging Out
Using the VCX User Interface
VCX Attendant Consoles Model 3105 and Complement Attendant
Feature Buttons
Access Buttons
VCX Attendant
Console
VCX Attendant Console
VCX Attendant Consoles Model 3105 and Complement Attendant
Button indicates its status. See Table
Attendant
Complement
Software
Elements of the Complement Attendant Software Screens
Complement Attendant Software Buttons and Keyboard Shortcuts
103
VCX Attendant Consoles Model 3105 and Complement Attendant
This chapter covers these topics
Telephone Installation Maintenance
Connectors
Connecting
Underside of the VCX 3102 Business Telephone
Attaching Adjusting Articulating Support Bracket
109
Wall Mounting a 3102 Telephone
Attendant Console Label Cover
Opening
Moving Your
Swapping
Troubleshooting
Cleaning Your
Problems
Possible Problems
Appendix a Telephone Installation and Maintenance
Numbers
Index
Index
117