3Com VCX V7000 IP guide

104CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT

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3Com VCX V7000 IP manual VCX Attendant Consoles Model 3105 and Complement Attendant

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide Icons Related DocumentationThese 3Com documents contain additional information about Convergence Application Suite Example Part Number 900-0326-01 Rev AD Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Additional Information Sources ConfigurationOptions VCX V7000 MANAGER’S Manager’s Telephone Telephone ButtonsControls Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed Dialing Status, as shown in Table Feature OptionsStatus Lights for Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone Calls Then Enter Password Second Call On a call Making Internal Calls To dial an internal call Using Unique Extensions Using Site Codes Same local network Using Terminating CallsTelephone Display Panel Using the Telephone Display Panel Ringer, handset, or speaker VolumeControlling Using the Hands Free Feature Putting a Call On Hold While on a Call Calls Transferring a Call to Another User’s Voice Mail Mapped Button Method Mute Ringer Serial Transfer Feature Code MethodMuting Calls Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination number Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way calling Extension Another Phone When you forward incoming calls to your voice mailbox Voice Mail Transferring a Call To Another User’sCall Waiting Speed Dialing Speed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menu 601*2 Access buttonFeature + 601 + Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a call Press the Select button Scroll to Call Forward No AnswerScroll to Call Forward Busy Call Park Scroll to Call Forward All Paging Scroll to Call Park Call Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, Group Agent is not logged Silent Monitor and Barge Standard Features Forward Press Feature +Remote Call Hunt Groups Associated into hunt groups Hunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login Enabled Hunt Group Interaction With Other Features Feature + Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Group Features Enabling CallForwarding Up through the VCX User Interface Using the VCX User Interface Configuring a Call Coverage Point Through the VCX User Interface Enabling BridgedExtensions Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Call Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Software ComplementAttendant Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your Swapping Problems Cleaning YourTroubleshooting Possible Problems Appendix a Telephone Installation and Maintenance Index Numbers Index 117