Putting a Call, On Hold | 3Com VCX V7000 IP instruction

36CHAPTER 3: BASIC TELEPHONE OPERATION

	To answer a call when you are using the headset:
1	Put the headset on. When a call comes in, press the left soft button
	associated with the incoming call.You are connected to the call.
	The handset can be either on hook or off hook.
2	To end a call when you are using the headset, press the Release button
	on the telephone.
Returning to the	Certain brands of headsets enter a power-saving mode that prevents the
Headset After a	telephone from ringing for one or more calls when both of these
Long Delay	conditions are true:
	■ The headset amplifier buttons for Mute and On are both set to On.
	■ The handset is off the phone for a long time (for example, overnight).
	It may take a few minutes for your headset to return from the
	power-saving mode to the active mode when calls first come in, so your
	telephone may not ring until the headset has returned to active mode,
	and you may miss a call.
	If you plan to not use the headset for a long time, 3Com recommends
	that you set the mute and headset buttons on the amplifier to Off and
	hang up the handset on your telephone. When you are ready to receive
	calls again, set up the headset for receiving calls:
1	Pick up the handset on your telephone and set it on your desk.
2	Put on the headset.
3	On the amplifier, set the headset button to On.

Putting a Call	To put a call on hold:
on Hold
1	Press the Hold button. Or press the Right button corresponding to the
	call for the Actions menu, scroll to Hold, and press Select.
2	To return to the call, press the corresponding Left button. Use the scroll
	buttons to locate the call if necessary.
Music on Hold	If configured by the administrator, callers on hold hear music while they
	wait.

Image 36

3Com VCX V7000 IP manual Putting a Call, On Hold

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide Icons Related DocumentationThese 3Com documents contain additional information about Convergence Application Suite Example Part Number 900-0326-01 Rev AD Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Configuration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed Dialing Feature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone Calls Then Enter Password Second Call On a call Making Internal Calls To dial an internal call Using Unique Extensions Using Site Codes Same local network Using Terminating CallsTelephone Display Panel Using the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature Putting a Call On Hold While on a Call Calls Transferring a Call to Another User’s Voice Mail Mapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination number Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way calling Extension Another Phone When you forward incoming calls to your voice mailbox Voice Mail Transferring a Call To Another User’sCall Waiting Speed Dialing Speed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menu Access button Feature + 601 +601*2 Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a call Scroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Call Park Scroll to Call Forward All Paging Scroll to Call Park Call Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, Group Agent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Hunt Groups Associated into hunt groups Hunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login Enabled Hunt Group Interaction With Other Features Feature + Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Group Features Enabling CallForwarding Up through the VCX User Interface Using the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Call Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your Swapping Cleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Index Numbers Index 117