Hunt Groups | 75 |
For example, if A, B, C, and D are all available, an incoming call will ring simultaneously at all four extensions until the total timeout value for the group is reached (see the discussion of timeout values later in this section).
For each hunt group type, your administrator configures two timeout values:
■Device Timeout — Specifies how long the VCX call processor rings at one extension before moving to the next extension if there is no answer.
■Total Timeout — Specifies how long the VCX call processor attempts to make a connection within the hunt group before directing the call to the hunt group’s default call coverage point. The administrator can configure the call coverage point to be:
■A voice mailbox
■Another hunt group
■An individual extension
■An Auto Attendant number
■An external phone number
Ask your administrator for information on timeout values and your hunt group’s default call coverage point.
Table 5 summarizes how the three hunt group types route incoming calls.
Table 5 Hunt Group Behavior
| Linear Hunt Group | Circular Hunt Group | Calling Group |
Condition | Result | Result | Result |
|
|
|
|
No members | Go to call coverage. | Go to call coverage. | Go to call coverage. |
|
|
|
|
All members logged out | Go to call coverage. | Wait for a member to log | Go to call coverage. |
|
| in or until total timeout |
|
|
| reached. |
|
All members busy | Go to call coverage. | Wait for a member to |
|
| become available or until |
|
| total timeout reached. |
Queue the call and wait for an available member or until total timeout reached.
