VCX Manager’s Telephone Guide
 3Com Corporation 350 Campus Drive Marlborough, MA
 Contents
 Feature Codes
 Using the VCX User Interface
 Index
 About this Guide
 Conventions
List conventions that are used throughout this guide Icons
 Related
Documentation
These 3Com documents contain additional information about
Convergence Application Suite
 Example
Part Number 900-0326-01 Rev AD
 Getting Started
 VCX Telephone
Overview
 Mailbox Setup
Initial Voice
 Options
Configuration
Additional Information Sources
 VCX V7000 MANAGER’S
 Controls
Telephone Buttons
Manager’s Telephone
 Telephone Buttons and Controls
 Handset
 Access Buttons
Administrator for more information
Telephone
Personal Speed Dial 1 See Speed Dialing
 Status Lights for
Feature Options
Status, as shown in Table
 Eatures Softtbutton
 Version Displays the current phone software version
 Scroll to User Configuration and press Select
Display Panel
Contrast
Press Select to choose Set Contrast
 VCX V7000 MANAGER’S Telephone Model
 Basic Telephone Operation
 Password to your phone
Logging In to Your
Telephone
Calls
 Then
 Enter Password
 Second Call On a call
Making Internal Calls To dial an internal call
 Using Unique Extensions
 Using Site Codes
Same local network
 Using
Terminating Calls
Telephone Display
Panel
 Using the Telephone Display Panel
 Controlling
Volume
Ringer, handset, or speaker
 Using the Hands Free Feature
 Putting a Call
On Hold
 While on a Call Calls
Transferring a Call to Another User’s Voice Mail
 Mapped Button Method
 Muting Calls
Serial Transfer Feature Code Method
Mute Ringer
 Ringer is now muted
 Activating Do Not Disturb
 Basic Telephone Operation
 Feature Codes
 Feature Code
Feature Codes
Methods Press the Features soft button
Forwarding and specify a destination number
 Feature Codes
 See Activating Do Not Disturb
 See Silent Monitor and Barge
 Transfer
 See Controlling the Volume
 Feature Codes
 Standard Features
 Standard Features
 Using the Telephone User Interface
 Setting up a
Using the VCX User Interface
Conference Call
Way calling
 Extension
 Another Phone
 When you forward incoming calls to your voice mailbox
Voice Mail
 Transferring a Call
To Another User’s
Call Waiting
Speed Dialing
 Speed Dialing
 Press 3 to access the Speed Dial menu
Press Feature + 410 +
Press the speed dial Access button you want to configure
Speed Dial menu
 Feature + 601 +
Access button
601*2
 Where you want your call to be forwarded
Call Forwarding
You can use the TUI on your phone to specify
Condition that results in the system forwarding a call
 Scroll to Call Forward Busy
Scroll to Call Forward No Answer
Press the Select button
 Call Park
Scroll to Call Forward All
 Paging
Scroll to Call Park
 Call Pickup
 Using One-Touch Pickup
Interaction With
Scroll to Pickup, Directed
Scroll to Pickup, Group
 Agent is not logged
 Silent Monitor and Barge
 Standard Features
 Remote Call
Press Feature +
Forward
 Hunt Groups
Associated into hunt groups
 Hunt Groups
 Standard Features
 Hunt Group Behavior
 To log in to a hunt group Select Features
Scroll to Hunt Group Login Enabled
 Hunt Group Interaction With Other Features
 Feature +
Status
 Using the VCX User Interface
 Username field, type your web login name
Welcome My Extensions Calling Features Log Out
 Welcome
 Calling Features
 Group Features
Enabling Call
Forwarding
Up through the VCX User Interface
 Using the VCX User Interface
 Configuring a Call Coverage Point
 Extensions
Enabling Bridged
Through the VCX User Interface
 Enabling Bridged Extensions
 Using the VCX User Interface
 Do Not Disturb and Bridged Line Calls
 Hands Free and Bridged Line Calls
Call Forward, Forward to Voice Mail, and Bridged Line Calls
 Call Transfer, Call Conferencing, and Bridged Line Calls
Call Park and Bridged Line Calls
 Call Pickup and Bridged Line Calls
Attendant Console and Bridged Line Calls
Hunt Groups and Bridged Line Calls
Message Waiting Indication and Bridged Line Calls
 Logging Out
 Using the VCX User Interface
 VCX Attendant Consoles Model 3105 and Complement Attendant
 Access Buttons
Feature Buttons
VCX Attendant
Console
 VCX Attendant Console
 VCX Attendant Consoles Model 3105 and Complement Attendant
 Button indicates its status. See Table
 Attendant
Complement
Software
 Elements of the Complement Attendant Software Screens
 Complement Attendant Software Buttons and Keyboard Shortcuts
 103
 VCX Attendant Consoles Model 3105 and Complement Attendant
 Telephone Installation Maintenance
This chapter covers these topics
 Connecting
Connectors
 Underside of the VCX 3102 Business Telephone
 Attaching Adjusting Articulating Support Bracket
 109
 Wall Mounting a 3102 Telephone
 Opening
Attendant Console Label Cover
Moving Your
Swapping
 Troubleshooting
Cleaning Your
Problems
 Possible Problems
 Appendix a Telephone Installation and Maintenance
 Index
Numbers
 Index
 117