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3Com VCX V7000 IP manual Cleaning Your, Troubleshooting, Problems

Models: VCX V7000 IP

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112APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE

Cleaning Your	Always unplug your telephone from the power source and from the
Telephone	network before you clean it. Use a soft cloth dampened with mild
	detergent.
	WARNING: Failure to unplug the telephone before you clean it could
	result in electrical shock.

Troubleshooting	Table 9 lists possible problems that you may encounter and the most
Problems	likely solutions. Where possible, each solution refers to the section in this
	guide where you can find detailed information.
	Table 9 Possible Problems

	Possible Problem	Suggested Solutions

	My telephone has no dial	■ Verify that the power cord is fully inserted in the
	tone and the display panel	correct connector on the underside of the
	is blank.	telephone. Use the strain relief tab to prevent the
		cord from becoming unplugged.
		■ Verify that the Ethernet cables are connected and
		that each cable is in the proper connection.
		■ Remove and add power to the telephone by
		unplugging the power cord at the electric outlet
		and plugging it back in.
		■ If the telephone is powered through a powered
		Ethernet cable, make sure that power is applied to
		the cable at its source.

	My telephone has “locked	■ Your telephone has lost the connection to the
	up.”	system. Remove the Ethernet cord from the jack,
		and then re-insert it into the jack.
		■ Wait a few seconds. If the telephone display panel
		still appears to be locked, disconnect the electrical
		power for your telephone, and then plug it back in.

	Callers cannot leave	Your mailbox may be full. Log in to your voice mailbox
	messages on my voice mail.	and delete some messages.

	When I dial 9 or 8 to access	No outside lines are available. Try again in a few
	an outside line, the display	minutes.
	panel shows “All Ports
	Busy.”

After I call another user in my organization, I hear a tone but no ringing.

The other user may have the Hands Free feature enabled. Begin speaking after you hear the tone. For details, see Using the Hands Free Feature.

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3Com VCX V7000 IP manual Cleaning Your, Troubleshooting, Problems

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide IconsRelated DocumentationThese 3Com documents contain additional information about Convergence Application SuiteExample Part Number 900-0326-01 Rev ADGetting Started VCX Telephone OverviewMailbox Setup Initial VoiceOptions ConfigurationAdditional Information Sources VCX V7000 MANAGER’S Controls Telephone ButtonsManager’s Telephone Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed DialingStatus Lights for Feature OptionsStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone CallsThen Enter Password Second Call On a call Making Internal Calls To dial an internal callUsing Unique Extensions Using Site Codes Same local networkUsing Terminating CallsTelephone Display PanelUsing the Telephone Display Panel Controlling VolumeRinger, handset, or speaker Using the Hands Free Feature Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice MailMapped Button Method Muting Calls Serial Transfer Feature Code MethodMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way callingExtension Another Phone When you forward incoming calls to your voice mailbox Voice MailTransferring a Call To Another User’sCall Waiting Speed DialingSpeed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menuFeature + 601 + Access button601*2 Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a callScroll to Call Forward Busy Scroll to Call Forward No AnswerPress the Select button Call Park Scroll to Call Forward AllPaging Scroll to Call ParkCall Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Remote Call Press Feature +Forward Hunt Groups Associated into hunt groupsHunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login EnabledHunt Group Interaction With Other Features Feature + StatusUsing the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log OutWelcome Calling Features Group Features Enabling CallForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line CallsCall Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line CallsCall Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topicsConnecting ConnectorsUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your SwappingTroubleshooting Cleaning YourProblems Possible Problems Appendix a Telephone Installation and Maintenance Index NumbersIndex 117