About this Guide | 3Com VCX V7000 IP specification

ABOUT THIS GUIDE

This guide describes how to set up and use 3Com® VCX™ telephones and consoles.

This guide is for users of the following VCX hardware and software:

■VCX 3103 Manager’s Telephone

■VCX3105 Attendant Console and PC-based Self-conscious

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see the packing sheet that came in the box with your telephone. The model number is on the underside of the telephone. Contact your administrator if you have questions about your telephone connection.

For information about the voice mail system and features, see the IP Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface, depending on the Telephone User Interface (TUI) enabled for your phone.

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3Com VCX V7000 IP manual About this Guide

Contents

VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons Conventions Convergence Application Suite RelatedDocumentation These 3Com documents contain additional information about Part Number 900-0326-01 Rev AD Example Getting Started Overview VCX Telephone Initial Voice Mailbox Setup Options ConfigurationAdditional Information Sources VCX V7000 MANAGER’S Controls Telephone ButtonsManager’s Telephone Telephone Buttons and Controls Handset Personal Speed Dial 1 See Speed Dialing Access ButtonsAdministrator for more information Telephone Status Lights for Feature OptionsStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Press Select to choose Set Contrast Scroll to User Configuration and press SelectDisplay Panel Contrast VCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Calls Password to your phoneLogging In to Your Telephone Then Enter Password Making Internal Calls To dial an internal call Second Call On a call Using Unique Extensions Same local network Using Site Codes Panel UsingTerminating Calls Telephone Display Using the Telephone Display Panel Controlling VolumeRinger, handset, or speaker Using the Hands Free Feature On Hold Putting a Call Transferring a Call to Another User’s Voice Mail While on a Call Calls Mapped Button Method Muting Calls Serial Transfer Feature Code MethodMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Forwarding and specify a destination number Feature CodeFeature Codes Methods Press the Features soft button Feature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Way calling Setting up aUsing the VCX User Interface Conference Call Extension Another Phone Voice Mail When you forward incoming calls to your voice mailbox Speed Dialing Transferring a CallTo Another User’s Call Waiting Speed Dialing Speed Dial menu Press 3 to access the Speed Dial menuPress Feature + 410 + Press the speed dial Access button you want to configure Feature + 601 + Access button601*2 Condition that results in the system forwarding a call Where you want your call to be forwardedCall Forwarding You can use the TUI on your phone to specify Scroll to Call Forward Busy Scroll to Call Forward No AnswerPress the Select button Scroll to Call Forward All Call Park Scroll to Call Park Paging Call Pickup Scroll to Pickup, Group Using One-Touch PickupInteraction With Scroll to Pickup, Directed Agent is not logged Silent Monitor and Barge Standard Features Remote Call Press Feature +Forward Associated into hunt groups Hunt Groups Hunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select Features Hunt Group Interaction With Other Features Status Feature + Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login name Welcome Calling Features Up through the VCX User Interface Group FeaturesEnabling Call Forwarding Using the VCX User Interface Configuring a Call Coverage Point Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line Calls Call Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Hunt Groups and Bridged Line Calls Logging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Console Access ButtonsFeature Buttons VCX Attendant VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation Maintenance Connectors Connecting Underside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Swapping OpeningAttendant Console Label Cover Moving Your Troubleshooting Cleaning YourProblems Possible Problems Appendix a Telephone Installation and Maintenance Numbers Index Index 117