Support Information | Aastra Telecom 480I CT specification

Troubleshooting

Troubleshooting

In the Aastra Web UI, you can configure the log settings at

Advanced Settings->Troubleshooting->Log Settings.

Support Information

You can save the local and/or server configuration files of the IP phone to the location specified in the "Log Settings" section.

Performing this task allows Aastra Technical Support to view the current configuration of the IP phone and troubleshoot as necessary.

You can also display task and stack status information about the IP phone. Aastra Technical Support uses this information for troubleshooting the IP phone when required.

Troubleshooting

41-001129-00 Rev 09, Release 1.4.1

9-3

Image 277

Aastra Telecom 480I CT manual Advanced Settings-Troubleshooting-Log Settings, Support Information

Contents

SIP IP Phone Page Software License Agreement Page Contents Contents Chapter Operational Features Chapter Advanced Operational Features Chapter Troubleshooting Appendix B Configuration Server Setup Appendix C Configuring the IP Phone At the Asterisk IP PBX Limited Warranty Introduction About this guideAudience Other Documentation For Go to Chapters and appendixes in this guidePage Topics About this chapterTopic Description IP Phone ModelsReferences 480i 480i CT Softkeys, 9 Lines Installation Considerations Firmware Installation Information Installation Requirements Reference Configuration Server Requirement IP Phone Associated Model Firmware Firmware and Configuration Files Configuration Methods Configuration File Precedence Step Action Installing the Firmware/Configuration Files Configuration Interface Methods Options Key IP Phone UI 9133i 9112i Options KeyOptions Key 480i/480i CT From the 480i/480iCT Using the Options KeyFrom the 480i CT handset From the 9112i Aastra Web UI Accessing the Aastra Web UI Status Operation Basic Settings Advanced Settings Enabling/Disabling the Aastra Web UI To disable the Aastra Web UIPage Administrator Options IP Phone Administrator Guide About this chapter Phone Status-Factory Default Network SIP Settings Reference Administrator Level OptionsIP Phone UI Options Restore to Factory Defaults Configuration File OptionsAastra Web UI Options Using the Configuration Files Phone Status via IP Phone UI Phone Status9112i 9133ii Network Port 9112i only 480i/480i CTNetwork Port 1 and Port 2 9133i only Firmware Version All Defaults Config Only Factory Default admin onlyPhone Status via Aastra Web UI Network Satus Factory Default FeatureHardware Information Firmware Information Basic Preferences Aastra Web UI Priority Alerting Key MappingDirected Call Pickup References Network Basic Network SettingsIP Address Subnet Mask Advanced Network Settings SIP Settings Type of Service ToS, Dscp Basic SIP Authentication Settings Advanced SIP Settings Basic SIP Network Settings Timer 1 and Timer Session TimerTransaction timer The amount of time, Registration Retry Timer BLF Subscription Period RTP SettingsRTP Port Force RFC2833 Out-of-Band Dtmf Dtmf Method Line SettingsSilence Suppression XML Configuration Server Settings Time 24-hour Firmware Update FeaturesXML Push Server List Configuring the IP Phones Network Time Servers Overview Dhcp Basic Network Settings Select Network Settings For 480i/480i CT Select Network Configuring DhcpFor 9112i/9133i For 480i/480i CT Aastra Web UI Configuring Network Settings Manually Select DNS and enter a Primary and/or Secondary DNS server Configuring the IP Phones Configuring the Configuration Server Protocol Configuration Server Protocol Configuration Server Protocol Select Primary Tftp Select FTP PasswordSelect FTP Server Select FTP Username Step Action Click on Advanced Settings-Configuration Server Select Operation-Reset and click Network Address Translation NAT Advanced Network Settings Nortel Proxy/Registrar NAT router configurationSBC or ALG proxy/registrar Other proxy/registrars Select SIP Settings Configuring Nortel NAT optionalSelect NAT Enabled Nortel Networks NAT Configuring the IP Phones Configuring NAT Address and Port optional Select NAT Settings Phones Virtual LAN optional Configuring the IP Phones Dscp Range/VLAN Priority Mapping Dscp Range/VLAN Priority Configuring Type of Service ToS/DSCP optional Select Phone Status Select Network Select Type of Service ConfiguringtheIPPhones Select Network Configuring Vlan optionalSelect Priority To set Vlan ID and priority for Port Select Passthrough To set Vlan ID and priority for Port 1 passthrough port Step Action Click on Advanced Settings-Network-VLAN Click To save your changes Network Time Servers Configuring NTP Servers optionalSelect Time and Date Select Time Server Step Action For 9112i/9133i Feature Method of configuration Setting Time/Date on IP Phones Select Time and Date Select Set Time Set Time and Time FormatSelect Time Format Set Date and Date Format Set Time Zone Select Date FormatSelect Time Zone Select Daylight Savings Set Daylight Savings Time Configuration File Parameters Aastra Web UI Parameters Session Initiation Protocol SIP SettingsSIP Global Authentication Parameters SIP Global Parameters SIP Per-Line Parameters SIP Per-Line Authentication Parameters SIP Precedence Example How it Works Backup Proxy/Registrar SupportSIP Server SRV Lookup Configuring Basic SIP Settings optonal Configuring Configuring the IP Phones To configure SIP authentication settings To configure SIP network settings Configuring Advanced SIP Settings optional Configuring the IP Phones Step Configuring RTP Port Real-time Transport Protocol RTP SettingsBasic Codecs Bit Rate Algorithm Packetizatio Silence Time Suppression Default Codec Settings Customized Codec Preference List Customized Codec SettingsAttribute Value Dtmf Method Out-of-Band DtmfSilence Suppression Configuring RTP Features Enter an RTP Port Base in the RTP Port field. Default is Line N Phones Operational Features Features Operational Features Missed Calls Indicator Feature Description Last Call Return lcrXML Customized Services Adjustments Language Feature Description Call Waiting Tone Procedures User PasswordsSelect User Password Click on Operation-User Password Procedure Administrator Passwords Hard Keys Redial disabled Conference disabled Call transfer disabledEnabling/Disabling Redial, Xfer, and Conf Keys Using Redial Key for Last Number Redial Setting Redial and Conf Keys as Speedials Click on Operation-Reset Click on Basic Settings-Preferences Softkeys/Programmable Keys State-Based Softkeys 480i/480i CT only SoftkeyN states Softkey Idle Connected Configuration Example 480i 480i CT 9112i 9133i For the 480i/480i CT Configuring Softkeys and Programmable KeysClick on Operation-Softkeys and XML For the 9112i/9133i Restart Phone field click To restart the IP phone 480i Cordless CT Feature Keys Error ** Session expired, Please reload Feature Key Programming Guidelines Click on Operation-Handset Keys Programming Feature Keys List Suppressing Dtmf Playback Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences-General Example BLF Setting For use with Asterisk BLF\List Setting BroadSoft BLF Configuration Asterisk BLF ConfigurationReference On the 480i/480iCT Configuring BLFs Click on Operation-Programmable Keys Operational Features 480i/480i CT/9133i Directed Call Pickup BLF Call Interception Configuring Directed Call Pickup Click on Operation-Reset BLF Subscription Period 480i/480i CT/9133i Configuring BLF Subscription Period FeaturesOperational Do Not Disturb DND Configuring DND Click on Operation-Programmable Keys Bridged Line Appearance BLA 480i/480i CT/9133i only Line Mode Phone Number BLA Number Configuring BLAGlobal BLA IP Phone Model Possible # of BLA Lines For Sylantro Server Per-Line BLA Configuring Global BLA For global configuration of BLA Click on Advanced Settings-Line N For per-line configuration of BLA Park Calls/Pick Up Parked Calls Using a BLA Line on the IP Phone Park/Pickup Call Server Configuration Values Park/Pickup Static Configuration 480i/480i CT onlyServer Park Values Pickup Values Aasterisk Sylantro BroadWorks 480i/480i CT only Configuring Park /Pickup using Static Configuration On 480i/480i CT Park/Pickup Programmable Configuration On 9112i/9133i Server Park Configuration Pickup Configuration Programmable Configuration Using Configuration FilesModel 480i/480 CT Examples Model 9112i Examples Model 9133i Examples Server Configuration Values on Programmable Configuration Using the Aastra Web UI Aastra Web UI For the 480i CT Handset Click on Operation-Programmable Keys i Screen For Parking a Call Using the Park Call/Pickup Parked Call FeaturePicking up a Parked Call Last Call Return lcr Sylantro Servers only Configuring Last Call ReturnHow it works Operational Features For the 480i CT Handset Pick a hard key to configure for Last Call Return Operational Features Call Forwarding Call forward disabled Enabling/Disabling the Ability to Configure Call ForwardingIP Phone Model Available Lines for Call Forwarding Configuring Call Forwarding Configuration Method for Call ForwardingFor global configuration of call fowarding For 9112i/9133i Select Call Foward Features Click on Basic Settings-Call Forward i/480i CT/9133i Screens For global configuration of call fowarding Forwarded Valid values are 1 to Click To save your changes Callers List Using the Callers List Callers list disabledEnabling/Disabling Callers List For the 9112i/9133i Click on Operation-Directory Downloading the Callers List Enabling/Disabling Missed Calls Indicator Missed Calls IndicatorMissed calls indicator disabled Accessing and Clearing Missed Calls Directory List Enabling/Disabling Directory List Directory disabled Character Description Server to IP Phone Download Directory List Limitations Server to IP Phone Download BehaviorDirectory List Limitations For the 480i CT Using the Directory List To exit the Directory List, press the Quit softkey Downloading from the IP Phone to the Server Downloading from the Server to the IP Phone Features Sip lineN vmail Configuring Voicemail 480i/480i CT only Sip line1 vmail *97 Sip line2 vmail *95 Using Voicemail 480i480i CT only Creating Customized XML Services on the IP Phones XML Customized Services Enabling/Disabling a Beep for Status Message Displays Status Scroll Delay seconds via the Aastra Web UI Scroll Delay Option for Status MessagesXML Object Requests from IP Phone Xml application URI Xml application title XML Push Requests Configuring for XML on the IP Phone Example XML Configuration Aastra Web UI Restart Phone field click Click on Operation-Programmable Keys i Screen 9133i Screen Applicable field Select Custom Features Using the XML Customized Service XML Action URIs You dial out the number 5551212, the phone executes a GET on Configuring XML Action URIs Http//10.50.10.140/startup Click on Advanced Settings-Action URI Http//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$ XML Softkey URI Configuring XML Softkey URIs Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Aastra Rev 09, Release 105 Operational Features SIP Local Dial Plan Symbol Description Prefix Dialing Dial Plan Example SIP Dial Plan Terminator Example Configuring the SIP Local Dial Plan Optional for all models Outgoing Intercom Calls Incoming/Outgoing Intercom with Auto-AnswerIncoming Intercom Calls Outgoing intercom settings Configuring Intercom Calls and Auto-Answer Incoming intercom settings Rev 09, Release 115 Parameter Description Headset tx gain Audio Transmit and Receive Gain AdjustmentsHeadset sidetone gain Handset tx gain Audio mode Configuring Audio Transmit and Receive Gain AdjustmentsParameter Description Handsfree tx gain Ring Tones and Tone Sets Ring Tone Settings TableRing Tones IP Phone UI Aastra Web UI Ring Tone Sets For global configuration only For 9112i/9133i Configuring Ring Tones and Tone SetsSelect Set Ring Tone For 9112i/9133i Press Set For 480i/480i CT Press Done For global configuration For per-line configuration How Priority Alerting Works Priority AlertingAsterisk/Broadworks Sesrver Ring Tone Keywords Sylantro Sesrver Ring Tone Keywords Ring Tone PatternsCall Criteria Bellcore Tones Call criteria Bellcore tones for each call criteria Ring Tone Pattern Sylantro Servers Duration Bellcore Tone Pattern Cadence Standard Minimum Nominal MaximumBellcore-dr2 Bellcore-dr3 Call Waiting Tones For Sylantro Servers Configuring Priority Alerting Select a ring tone pattern for each of the following fields Stuttered Dial Tone Configuring Stuttered Dial Tone Restart Phone field click to restart the IP phone 132 Call Waiting Tone Configuring Call Waiting Tone Restart Phone field click to restart the IP phone 134 Language Configuring LanguageLanguage language to set Press Enter and then press Set to confirm the change Advanced Operational Features Advanced Operational Features MAC Address/Line Number in Register Messages Configuring the MAC address/Line Number in Register MessageSip send mac Sip send line Advanced SIP Message Sequence for Blind Transfer Configuring SIP Message Sequence for Blind Transfer Sip update callerid Update Caller ID During a CallConfiguring Update Caller ID During a Call Force web recovery mode disabled Boot Sequence Recovery ModeMax boot count Configuring Boot Sequence Recovery Mode Auto-discovery Using mDNS Single Call Restriction 480i CT only Configuring Single Call Restriction FeaturesOperational Encryption and the IP Phone Encryption and the IP Phone Configuration File Encryption Method To encrypt the IP phone configuration files Procedure to Encrypt/Decrypt Configuration Files Example \ anacrypt Page Firmware Upgrade Upgrading the Firmware Manual Firmware Update Tftp only Step Action Click on Advanced Settings-Firmware Update Select Phone Status Select Restart Phone Manual Firmware and Configuration File Update Step Action Click on Operation-Reset Mode Time Automatic Update auto-resyncAuto-resync mode Auto-resync time Configuring Automatic Update Select the auto-resync mode from the Mode field Reference Page Troubleshooting Log Settings Troubleshooting Support Information Advanced Settings-Troubleshooting-Log Settings Step Action Click on Advanced Settings-Troubleshooting Performing Troubleshooting TasksTo set log settings Local.cfg field To perform support tasksGet server.cfg field Show Task Stack Status field Why does my phone display Application missing? Troubleshooting Solutions Why does my phone display Bad Encrypted Config? Why does my phone display the No Service message?Reason Fix Troubleshooting How do I restart the IP phone? Click Click OK at the confirmation prompt Select Restore Defaults How do I set the IP phone to factory default?Select Factory Default To restore all factory defaults Restore to Factory Defaults field, click Remove Local Configuration Settings field, click Step Action Click on Operation-User Password How to reset a user’s password? Troubleshooting Page About this appendix Appendix a IP Phone Administrator Guide About this appendix Topic Setting Parameters in Configuration Files Default Value Range Example Network SettingsOperational, Basic, and Advanced Parameters Parameter IP phone UI Subnet mask Default gateway Parameter Configuration Files Password Settings Default Value Range Parameter Configuration Filesaastra.cfg, mac.cfg Aastra Web UI Settings Tftp server Use alternative tftp server Ftp username Parameter http path Description Format Default Value Range Example IP phone UI Parameter Aastra Web UI Parameter auto resync time Description Format Default Value Range Example Aastra Web UI Type of Service ToS/DSCP Settings Virtual Local Area Network Vlan Settings Dscp Priority Priority non-ip Network Address Translation NAT Settings Sip nortel nat timer Time Server Settings Parameter time server2 Time and Date Settings Parameter dst config Time Zone Name Time Zone Code Time Zone Name/Time Zone Code Table NST HKS PES VA-Vatican Range For 480i/480i CT SIP Local Dial Plan Settings 1X+#,9 Parameter sip dial plan Sip dial plan terminator SIP Global Authentication Settings SIP Basic, Global Settings Parameter sip display name Sip bla number SIP Global Network Settings Sip backup proxy ip Sip outbound proxy port Sip registrar port Sip backup registrar port SIP Per-Line Authentication Settings SIP Basic, Per-Line Settings Sip lineN display name Sip lineN password Parameter Sip lineN mode SIP Per-Line Network Settings Sip linex backup proxy ip Sip lineN outbound proxy port Sip lineN registrar port Sip linex backup registrar port Range Example Advanced SIP Settings Description Format Default Value Range Example Parameter sip session timer Sip T2 timer Sip transport protocol Transport Protocol Sip registration timeout retry RTP, Codec, Dtmf Global Settings Silsupp Payload Parameter sip dtmf method Dtmf Per-Line Settings Silence Suppression Settings Voicemail Settings Directory Settings Call Forward Settings Callers List Settings Missed Calls Indicator Settings XML Settings Xml application post list Xml status scroll delay Action URI Settings $$REMOTENUMBER$$ $$SIPUSERNAME$$ Parameter action uri incoming Action uri offhook Range Aastra Web UI & IP Phone UI Ring Tone and Tone Set Global Settings Ring Tone Per-Line Settings Call Waiting Tone Setting Stuttered Dial Tone Setting For Sylantro Server only Priority Alert Settings Parameter alert community Alert community Parameter alert external Alert group Parameter language IP Phone UI Language Settings Suppress Dtmf Playback Settings Outgoing Intercom Settings 480i/480i CT only Intercom and Auto-Answer SettingsDefault Value For Aastra Web UI For Configuration Files Sip intercom prefix code Incoming Intercom Settings Audio Transmit and Receive Gain Adjustment Settings Handset sidetone gain Handsfree tx gain Directed Call Pickup BLF Call Interception Settings BLF Subscription Period Settings Hard Key Parameters Hard Key Parameters Parameter map conf key to Softkey/Programmable Key Parameters Softkey Settings for 480i and 480i CT Line BLF XML Parameter softkeyN label SoftkeyN value Format Default Value Range Example Aastra Web UI For softkey type Park For softkey type FlashIncoming Outgoing Programmable Key Settings for 9112i PrgkeyN value Description Parameter MAC Address/Line Number Advanced Operational Parameters Blind Transfer Setting Appendix Update Caller ID Setting Single Call Restriction Troubleshooting Parameters IP Phone Administrator Guide Troubleshooting Parameters Rev 09, Release 109 Time Zone Name Time Zone Code NST HKS PES VA-Vatican Appendix B Tftp Server Set-up Configuration Server Protocol Setup Configuration Server Protocol Setup Page Appendix C IP Phone at the Asterisk IP PBX Name/username Host Mask Port Exten 1234,1,DialSIP/phone1,20Phone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored Page Appendix D 480i Sample Configuration File Sample Configuration Files Sample Configuration Files # Time Server Settings ## ===================== # Configuration Server Settings ## = = = = = = = = = = = = = = = Previous expression # General SIP Settings # = = = = = = = = = = = # Per-line SIP Settings # ====================== Appendix D # Speed Dials # Phone Model 480iCT 480i CT Sample Configuration File # Dhcp Setting # ============ # Network Settings # ================ # Time Server Settings # ==================== # ============================= Appendix Previous expression # General SIP Settings # ==================== # Per-line SIP Settings # Softkey Settings Softkey1 type speeddial Softkey1 label Ext Pickup # DND Key softkey4 type dnd softkey4 label DND #Takes an Appendix D Appendix D Appendix D Appendix D 9112i Sample Configuration File # Dhcp Setting # ============ # NAT Settings #============= #sip rtp port 3000 # Eg. RTP packets are sent to port # Dial Plan Settings # SIP User Settings # ======================== # Programmable Key Settings # ========================= 9133i Sample Configuration File Appendix D # Dhcp Setting # ============= # Time Server Settings # ===================== Appendix D # Additional Network Settings # ============================ Appendix D # Dial Plan Settings Appendix D Previous expression # General SIP Settings # ====================== # Per-line SIP Settings # ======================= # Programmable Key Settings # =========================== L3 hard Page Appendix E 480i and 480i CT Configuration Parameters for Asterisk BLF Sample BLF Softkey Settings9133i Configuration Parameters for Asterisk BLF Asterisk BLF BroadSoft BroadWorks BLF 9133i Configuration Parameters for Broadsoft BroadWorks BLFPage Appendix F Multiple Proxy Server Configuration Multiple Proxy Server Configuration Page Appendix G XML format How to Create an XML ApplicationCreating XML Objects Character Description Escape Sequence Existing Text Menu Input Action Keys Creating Custom SoftkeysSelect Exit Dial Submit Backspace Nextspace Dot ChangeMode Text Menu Object Implementation Text Menu Object Menu Screens XML Screen Example Text Screen Object Implementation Text Screen Object Message Screens UserInput Object Implementation IP Addresss UserInput Object User Input Screens Appendix G Proxy Server Server IP Backspace Dot Cancel Done UserInput Object Implementation Number Proxy Port Backspace Cancel Done UserInput Object Implementation String Directory Object Implementation Directory Object Directory List Screen 480i only Appendix G AastraIPPhoneStatus Structure Status Message Object Idle Screen Examples Beep Option Using the Reset Command Execute Commands Object for executing XML commandsAastraIPPhoneExecute Object Structure Using the NoOp Command Post / HTTP/1.1 Http Post Appendix G Http Refresh Header Refresh Setting Format XML Schema XML Schema File Appendix G Appendix G Exclusions Limited Warranty After Warranty Service Warranty Repair Services Index Index-2 Rev 09, Release Rev 09, Release Index-3 Index-4 Rev 09, Release Index-5 Page Page SIP IP Phone Administrator Guide