Aastra Telecom 480I CT specification

Troubleshooting

Troubleshooting Solutions

Aastra Web UI

Step Action

To restore the local configuration file factory defaults only:

4In the "Remove Local Configuration Settings" field, click .

This restores all factory defaults to the local configuration file. It removes the configuration file that contains saved parameters set from the Aastra Web UI or the IP phone UI..

5Press to restart the phone.

Troubleshooting

41-001129-00 Rev 09, Release 1.4.1

9-13

Image 287

Aastra Telecom 480I CT manual Remove Local Configuration Settings field, click

Contents

SIP IP Phone Page Software License Agreement Page Contents Contents Chapter Operational Features Chapter Advanced Operational Features Chapter Troubleshooting Appendix B Configuration Server Setup Appendix C Configuring the IP Phone At the Asterisk IP PBX Limited Warranty Audience About this guideIntroduction Other Documentation For Go to Chapters and appendixes in this guidePage Topic About this chapterTopics 480i 480i CT Softkeys, 9 Lines IP Phone ModelsDescription References Installation Considerations Firmware Installation Information Installation Requirements Reference Configuration Server Requirement IP Phone Associated Model Firmware Firmware and Configuration Files Configuration Methods Configuration File Precedence Step Action Installing the Firmware/Configuration Files Configuration Interface Methods Options Key IP Phone UI 480i/480i CT 9112i Options Key9133i Options Key From the 9112i Using the Options KeyFrom the 480i/480iCT From the 480i CT handset Aastra Web UI Accessing the Aastra Web UI Status Operation Basic Settings Advanced Settings Enabling/Disabling the Aastra Web UI To disable the Aastra Web UIPage Administrator Options IP Phone Administrator Guide About this chapter IP Phone UI Options Administrator Level OptionsPhone Status-Factory Default Network SIP Settings Reference Aastra Web UI Options Configuration File OptionsRestore to Factory Defaults Using the Configuration Files 9133ii Phone StatusPhone Status via IP Phone UI 9112i Firmware Version 480i/480i CTNetwork Port 9112i only Network Port 1 and Port 2 9133i only Phone Status via Aastra Web UI Factory Default admin onlyAll Defaults Config Only Firmware Information Factory Default FeatureNetwork Satus Hardware Information Basic Preferences Aastra Web UI References Key MappingPriority Alerting Directed Call Pickup Subnet Mask Basic Network SettingsNetwork IP Address Advanced Network Settings SIP Settings Type of Service ToS, Dscp Basic SIP Authentication Settings Advanced SIP Settings Basic SIP Network Settings Registration Retry Timer Session TimerTimer 1 and Timer Transaction timer The amount of time, Force RFC2833 Out-of-Band Dtmf RTP SettingsBLF Subscription Period RTP Port Silence Suppression Line SettingsDtmf Method XML Configuration Server Settings XML Push Server List Firmware Update FeaturesTime 24-hour Configuring the IP Phones Network Time Servers Overview Dhcp Basic Network Settings For 480i/480i CT Configuring DhcpSelect Network Settings For 480i/480i CT Select Network For 9112i/9133i Aastra Web UI Configuring Network Settings Manually Select DNS and enter a Primary and/or Secondary DNS server Configuring the IP Phones Configuring the Configuration Server Protocol Configuration Server Protocol Configuration Server Protocol Select FTP Username Select FTP PasswordSelect Primary Tftp Select FTP Server Step Action Click on Advanced Settings-Configuration Server Select Operation-Reset and click Network Address Translation NAT Advanced Network Settings Other proxy/registrars NAT router configurationNortel Proxy/Registrar SBC or ALG proxy/registrar Nortel Networks NAT Configuring Nortel NAT optionalSelect SIP Settings Select NAT Enabled Configuring the IP Phones Configuring NAT Address and Port optional Select NAT Settings Phones Virtual LAN optional Configuring the IP Phones Dscp Range/VLAN Priority Mapping Dscp Range/VLAN Priority Configuring Type of Service ToS/DSCP optional Select Phone Status Select Network Select Type of Service ConfiguringtheIPPhones To set Vlan ID and priority for Port Configuring Vlan optionalSelect Network Select Priority Select Passthrough To set Vlan ID and priority for Port 1 passthrough port Step Action Click on Advanced Settings-Network-VLAN Click To save your changes Select Time and Date Select Time Server Configuring NTP Servers optionalNetwork Time Servers Step Action For 9112i/9133i Feature Method of configuration Setting Time/Date on IP Phones Set Date and Date Format Set Time and Time FormatSelect Time and Date Select Set Time Select Time Format Select Time Zone Select Date FormatSet Time Zone Select Daylight Savings Set Daylight Savings Time SIP Global Parameters Session Initiation Protocol SIP SettingsConfiguration File Parameters Aastra Web UI Parameters SIP Global Authentication Parameters SIP Per-Line Parameters SIP Per-Line Authentication Parameters SIP Precedence Example SIP Server SRV Lookup Backup Proxy/Registrar SupportHow it Works Configuring Basic SIP Settings optonal Configuring Configuring the IP Phones To configure SIP authentication settings To configure SIP network settings Configuring Advanced SIP Settings optional Configuring the IP Phones Step Configuring Basic Codecs Real-time Transport Protocol RTP SettingsRTP Port Bit Rate Algorithm Packetizatio Silence Time Suppression Default Codec Settings Attribute Value Customized Codec SettingsCustomized Codec Preference List Silence Suppression Out-of-Band DtmfDtmf Method Configuring RTP Features Enter an RTP Port Base in the RTP Port field. Default is Line N Phones Operational Features Features Operational Features Adjustments Feature Description Last Call Return lcrMissed Calls Indicator XML Customized Services Language Feature Description Call Waiting Tone Select User Password User PasswordsProcedures Click on Operation-User Password Procedure Administrator Passwords Enabling/Disabling Redial, Xfer, and Conf Keys Redial disabled Conference disabled Call transfer disabledHard Keys Using Redial Key for Last Number Redial Setting Redial and Conf Keys as Speedials Click on Operation-Reset Click on Basic Settings-Preferences Softkeys/Programmable Keys State-Based Softkeys 480i/480i CT only SoftkeyN states Softkey Idle Connected Configuration Example 480i 480i CT 9112i 9133i Click on Operation-Softkeys and XML Configuring Softkeys and Programmable KeysFor the 480i/480i CT For the 9112i/9133i Restart Phone field click To restart the IP phone 480i Cordless CT Feature Keys Error ** Session expired, Please reload Feature Key Programming Guidelines Click on Operation-Handset Keys Programming Feature Keys List Suppressing Dtmf Playback Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences-General Example BLF Setting For use with Asterisk BLF\List Setting Reference Asterisk BLF ConfigurationBroadSoft BLF Configuration On the 480i/480iCT Configuring BLFs Click on Operation-Programmable Keys Operational Features 480i/480i CT/9133i Directed Call Pickup BLF Call Interception Configuring Directed Call Pickup Click on Operation-Reset BLF Subscription Period 480i/480i CT/9133i Configuring BLF Subscription Period FeaturesOperational Do Not Disturb DND Configuring DND Click on Operation-Programmable Keys Bridged Line Appearance BLA 480i/480i CT/9133i only IP Phone Model Possible # of BLA Lines Configuring BLALine Mode Phone Number BLA Number Global BLA For Sylantro Server Per-Line BLA Configuring Global BLA For global configuration of BLA Click on Advanced Settings-Line N For per-line configuration of BLA Park Calls/Pick Up Parked Calls Using a BLA Line on the IP Phone Sylantro BroadWorks Park/Pickup Static Configuration 480i/480i CT onlyPark/Pickup Call Server Configuration Values Server Park Values Pickup Values Aasterisk 480i/480i CT only Configuring Park /Pickup using Static Configuration On 480i/480i CT Park/Pickup Programmable Configuration On 9112i/9133i Model 480i/480 CT Examples Programmable Configuration Using Configuration FilesServer Park Configuration Pickup Configuration Model 9112i Examples Model 9133i Examples Server Configuration Values on Programmable Configuration Using the Aastra Web UI Aastra Web UI For the 480i CT Handset Click on Operation-Programmable Keys i Screen For Picking up a Parked Call Using the Park Call/Pickup Parked Call FeatureParking a Call How it works Configuring Last Call ReturnLast Call Return lcr Sylantro Servers only Operational Features For the 480i CT Handset Pick a hard key to configure for Last Call Return Operational Features Call Forwarding IP Phone Model Available Lines for Call Forwarding Enabling/Disabling the Ability to Configure Call ForwardingCall forward disabled Select Call Foward Configuration Method for Call ForwardingConfiguring Call Forwarding For global configuration of call fowarding For 9112i/9133i Features Click on Basic Settings-Call Forward i/480i CT/9133i Screens For global configuration of call fowarding Forwarded Valid values are 1 to Click To save your changes Callers List Enabling/Disabling Callers List Callers list disabledUsing the Callers List For the 9112i/9133i Click on Operation-Directory Downloading the Callers List Missed calls indicator disabled Missed Calls IndicatorEnabling/Disabling Missed Calls Indicator Accessing and Clearing Missed Calls Directory List Enabling/Disabling Directory List Directory disabled Character Description Server to IP Phone Download Directory List Limitations Server to IP Phone Download BehaviorDirectory List Limitations For the 480i CT Using the Directory List To exit the Directory List, press the Quit softkey Downloading from the IP Phone to the Server Downloading from the Server to the IP Phone Features Sip lineN vmail Configuring Voicemail 480i/480i CT only Sip line1 vmail *97 Sip line2 vmail *95 Using Voicemail 480i480i CT only Creating Customized XML Services on the IP Phones XML Customized Services Enabling/Disabling a Beep for Status Message Displays Xml application URI Xml application title Scroll Delay Option for Status MessagesStatus Scroll Delay seconds via the Aastra Web UI XML Object Requests from IP Phone XML Push Requests Configuring for XML on the IP Phone Example XML Configuration Aastra Web UI Restart Phone field click Click on Operation-Programmable Keys i Screen 9133i Screen Applicable field Select Custom Features Using the XML Customized Service XML Action URIs You dial out the number 5551212, the phone executes a GET on Configuring XML Action URIs Http//10.50.10.140/startup Click on Advanced Settings-Action URI Http//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$ XML Softkey URI Configuring XML Softkey URIs Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Aastra Rev 09, Release 105 Operational Features SIP Local Dial Plan Symbol Description Prefix Dialing Dial Plan Example SIP Dial Plan Terminator Example Configuring the SIP Local Dial Plan Optional for all models Incoming Intercom Calls Incoming/Outgoing Intercom with Auto-AnswerOutgoing Intercom Calls Outgoing intercom settings Configuring Intercom Calls and Auto-Answer Incoming intercom settings Rev 09, Release 115 Handset tx gain Audio Transmit and Receive Gain AdjustmentsParameter Description Headset tx gain Headset sidetone gain Handsfree tx gain Configuring Audio Transmit and Receive Gain AdjustmentsAudio mode Parameter Description IP Phone UI Ring Tone Settings TableRing Tones and Tone Sets Ring Tones Aastra Web UI Ring Tone Sets For 9112i/9133i Press Set For 480i/480i CT Press Done Configuring Ring Tones and Tone SetsFor global configuration only For 9112i/9133i Select Set Ring Tone For global configuration For per-line configuration Asterisk/Broadworks Sesrver Ring Tone Keywords Priority AlertingHow Priority Alerting Works Call Criteria Bellcore Tones Ring Tone PatternsSylantro Sesrver Ring Tone Keywords Call criteria Bellcore tones for each call criteria Ring Tone Pattern Sylantro Servers Bellcore-dr3 Minimum Nominal MaximumDuration Bellcore Tone Pattern Cadence Standard Bellcore-dr2 Call Waiting Tones For Sylantro Servers Configuring Priority Alerting Select a ring tone pattern for each of the following fields Stuttered Dial Tone Configuring Stuttered Dial Tone Restart Phone field click to restart the IP phone 132 Call Waiting Tone Configuring Call Waiting Tone Restart Phone field click to restart the IP phone 134 Language language to set Configuring LanguageLanguage Press Enter and then press Set to confirm the change Advanced Operational Features Advanced Operational Features Sip send mac Sip send line Configuring the MAC address/Line Number in Register MessageMAC Address/Line Number in Register Messages Advanced SIP Message Sequence for Blind Transfer Configuring SIP Message Sequence for Blind Transfer Configuring Update Caller ID During a Call Update Caller ID During a CallSip update callerid Configuring Boot Sequence Recovery Mode Boot Sequence Recovery ModeForce web recovery mode disabled Max boot count Auto-discovery Using mDNS Single Call Restriction 480i CT only Configuring Single Call Restriction FeaturesOperational Encryption and the IP Phone Encryption and the IP Phone Configuration File Encryption Method To encrypt the IP phone configuration files Procedure to Encrypt/Decrypt Configuration Files Example \ anacrypt Page Firmware Upgrade Upgrading the Firmware Manual Firmware Update Tftp only Step Action Click on Advanced Settings-Firmware Update Select Phone Status Select Restart Phone Manual Firmware and Configuration File Update Step Action Click on Operation-Reset Auto-resync mode Auto-resync time Automatic Update auto-resyncMode Time Configuring Automatic Update Select the auto-resync mode from the Mode field Reference Page Troubleshooting Log Settings Troubleshooting Support Information Advanced Settings-Troubleshooting-Log Settings To set log settings Performing Troubleshooting TasksStep Action Click on Advanced Settings-Troubleshooting Show Task Stack Status field To perform support tasksLocal.cfg field Get server.cfg field Why does my phone display Application missing? Troubleshooting Solutions Fix Why does my phone display the No Service message?Why does my phone display Bad Encrypted Config? Reason Troubleshooting How do I restart the IP phone? Click Click OK at the confirmation prompt To restore all factory defaults How do I set the IP phone to factory default?Select Restore Defaults Select Factory Default Restore to Factory Defaults field, click Remove Local Configuration Settings field, click Step Action Click on Operation-User Password How to reset a user’s password? Troubleshooting Page About this appendix Appendix a IP Phone Administrator Guide About this appendix Topic Setting Parameters in Configuration Files Parameter IP phone UI Network SettingsDefault Value Range Example Operational, Basic, and Advanced Parameters Subnet mask Default gateway Parameter Configuration Files Password Settings Default Value Range Parameter Configuration Filesaastra.cfg, mac.cfg Aastra Web UI Settings Tftp server Use alternative tftp server Ftp username Parameter http path Description Format Default Value Range Example IP phone UI Parameter Aastra Web UI Parameter auto resync time Description Format Default Value Range Example Aastra Web UI Type of Service ToS/DSCP Settings Virtual Local Area Network Vlan Settings Dscp Priority Priority non-ip Network Address Translation NAT Settings Sip nortel nat timer Time Server Settings Parameter time server2 Time and Date Settings Parameter dst config Time Zone Name Time Zone Code Time Zone Name/Time Zone Code Table NST HKS PES VA-Vatican Range For 480i/480i CT SIP Local Dial Plan Settings 1X+#,9 Parameter sip dial plan Sip dial plan terminator SIP Global Authentication Settings SIP Basic, Global Settings Parameter sip display name Sip bla number SIP Global Network Settings Sip backup proxy ip Sip outbound proxy port Sip registrar port Sip backup registrar port SIP Per-Line Authentication Settings SIP Basic, Per-Line Settings Sip lineN display name Sip lineN password Parameter Sip lineN mode SIP Per-Line Network Settings Sip linex backup proxy ip Sip lineN outbound proxy port Sip lineN registrar port Sip linex backup registrar port Range Example Advanced SIP Settings Description Format Default Value Range Example Parameter sip session timer Sip T2 timer Sip transport protocol Transport Protocol Sip registration timeout retry RTP, Codec, Dtmf Global Settings Silsupp Payload Parameter sip dtmf method Dtmf Per-Line Settings Silence Suppression Settings Voicemail Settings Directory Settings Call Forward Settings Callers List Settings Missed Calls Indicator Settings XML Settings Xml application post list Xml status scroll delay Action URI Settings $$REMOTENUMBER$$ $$SIPUSERNAME$$ Parameter action uri incoming Action uri offhook Range Aastra Web UI & IP Phone UI Ring Tone and Tone Set Global Settings Ring Tone Per-Line Settings Call Waiting Tone Setting Stuttered Dial Tone Setting For Sylantro Server only Priority Alert Settings Parameter alert community Alert community Parameter alert external Alert group Parameter language IP Phone UI Language Settings Suppress Dtmf Playback Settings For Configuration Files Intercom and Auto-Answer SettingsOutgoing Intercom Settings 480i/480i CT only Default Value For Aastra Web UI Sip intercom prefix code Incoming Intercom Settings Audio Transmit and Receive Gain Adjustment Settings Handset sidetone gain Handsfree tx gain Directed Call Pickup BLF Call Interception Settings BLF Subscription Period Settings Hard Key Parameters Hard Key Parameters Parameter map conf key to Softkey/Programmable Key Parameters Softkey Settings for 480i and 480i CT Line BLF XML Parameter softkeyN label SoftkeyN value Format Default Value Range Example Aastra Web UI Outgoing For softkey type FlashFor softkey type Park Incoming Programmable Key Settings for 9112i PrgkeyN value Description Parameter MAC Address/Line Number Advanced Operational Parameters Blind Transfer Setting Appendix Update Caller ID Setting Single Call Restriction Troubleshooting Parameters IP Phone Administrator Guide Troubleshooting Parameters Rev 09, Release 109 Time Zone Name Time Zone Code NST HKS PES VA-Vatican Appendix B Tftp Server Set-up Configuration Server Protocol Setup Configuration Server Protocol Setup Page Appendix C IP Phone at the Asterisk IP PBX Phone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored Exten 1234,1,DialSIP/phone1,20Name/username Host Mask Port Page Appendix D 480i Sample Configuration File Sample Configuration Files Sample Configuration Files # Time Server Settings ## ===================== # Configuration Server Settings ## = = = = = = = = = = = = = = = Previous expression # General SIP Settings # = = = = = = = = = = = # Per-line SIP Settings # ====================== Appendix D # Speed Dials # Phone Model 480iCT 480i CT Sample Configuration File # Dhcp Setting # ============ # Network Settings # ================ # Time Server Settings # ==================== # ============================= Appendix Previous expression # General SIP Settings # ==================== # Per-line SIP Settings # Softkey Settings Softkey1 type speeddial Softkey1 label Ext Pickup # DND Key softkey4 type dnd softkey4 label DND #Takes an Appendix D Appendix D Appendix D Appendix D 9112i Sample Configuration File # Dhcp Setting # ============ # NAT Settings #============= #sip rtp port 3000 # Eg. RTP packets are sent to port # Dial Plan Settings # SIP User Settings # ======================== # Programmable Key Settings # ========================= 9133i Sample Configuration File Appendix D # Dhcp Setting # ============= # Time Server Settings # ===================== Appendix D # Additional Network Settings # ============================ Appendix D # Dial Plan Settings Appendix D Previous expression # General SIP Settings # ====================== # Per-line SIP Settings # ======================= # Programmable Key Settings # =========================== L3 hard Page Appendix E Asterisk BLF Sample BLF Softkey Settings480i and 480i CT Configuration Parameters for Asterisk BLF 9133i Configuration Parameters for Asterisk BLF BroadSoft BroadWorks BLF 9133i Configuration Parameters for Broadsoft BroadWorks BLFPage Appendix F Multiple Proxy Server Configuration Multiple Proxy Server Configuration Page Appendix G Character Description Escape Sequence How to Create an XML ApplicationXML format Creating XML Objects Select Exit Dial Submit Backspace Nextspace Dot ChangeMode Creating Custom SoftkeysExisting Text Menu Input Action Keys Text Menu Object Implementation Text Menu Object Menu Screens XML Screen Example Text Screen Object Implementation Text Screen Object Message Screens UserInput Object Implementation IP Addresss UserInput Object User Input Screens Appendix G Proxy Server Server IP Backspace Dot Cancel Done UserInput Object Implementation Number Proxy Port Backspace Cancel Done UserInput Object Implementation String Directory Object Implementation Directory Object Directory List Screen 480i only Appendix G AastraIPPhoneStatus Structure Status Message Object Idle Screen Examples Beep Option AastraIPPhoneExecute Object Structure Execute Commands Object for executing XML commandsUsing the Reset Command Using the NoOp Command Post / HTTP/1.1 Http Post Appendix G Http Refresh Header Refresh Setting Format XML Schema XML Schema File Appendix G Appendix G Exclusions Limited Warranty After Warranty Service Warranty Repair Services Index Index-2 Rev 09, Release Rev 09, Release Index-3 Index-4 Rev 09, Release Index-5 Page Page SIP IP Phone Administrator Guide