Diverting Calls from Your Phone | Aastra Telecom 6757I manual

Available Features Enabled by Administrators

Diverting Calls from Your Phone

Your Administrator can enable/disable a feature on your phone that allows incoming calls to be diverted to another phone if required.

When an outgoing call from your phone is being diverted to another destination (i.e., via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion. Similarly, at the new destination, the Caller ID of the original call destination displays.

Call Diversion Example

1Tim calls Mark at x400.

2Mark’s phone is busy.

3Mark’s phone diverts the incoming call to another destination (Roger @ x 464).

4Tim’s phone displays name and extension of where the call is being diverted to and reason for diverting the call. The screen scrolls between Screen 1 and Screen 2.

5Roger’s phone accepts the call and displays the name and number of the phone the incoming call (Tim) and the name (or number) of the original destination (Mark). The screens scroll between Screen 1 and Screen 2..

See examples of the phones’ LCD below.

The diversion LCD screens scroll every 3 seconds.

	Tim’s Phone @ x462			diverted to		Roger’s Phone @ x464
Tim @ 463 calls Mark’s phone which is busy					Roger @ 464 receives the incoming call from Tim
					Roger @ 464 receives the incoming call from Tim
					divertted from Mark
and diverts to Roger.					divertted from Mark
and diverts to Roger.
L1	462	L1	462		L1	464	L1	464
Roger		Diverting:			Tim		Via:
464		User-Busy		462			Mark
464							Mark

- Cancel		- Cancel			- Answer		- Answer
- Cancel		- Cancel			- Answer		- Ignore
- Conf		- Conf			- Ignore		- Ignore
- Conf		- Conf			- Ignore	More -		More -
- Xfer	More -	- Xfer	More -					More -
- Xfer	More -	- Xfer	More -
	8 and 11--Line LCD Display					8 and 11-Line LCD Display

To enable this call diverting feature, contact your System Administrator.

244	Model 6757i IP Phone User Guide

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Aastra Telecom 6757I manual Diverting Calls from Your Phone, Call Diversion Example

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License Agreement Table of Contents State-Based Softkeys Bottom Keys only Line Key Defining an Emergency Dial PlanMultiple Line and Call Appearances Dialing a Number 147 Pre-dialing a Number 148 Receiving Calls 154 Using the Expansion Modules 250 237 About this Guide Phone FeaturesWelcome Model 6757i IP Phone User Guide Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys Key Panel Text Keys Symbol Keys Key Description Key Descriptions IP Phone Keys Keypad Keys Keypad Key Description Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys Settings Headings Descriptions Basic Phone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Status Description Condition Example Backup Registrar Line SIP Account Status Used?Where Ring Tones and Tone Sets Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Click on Basic Settings-Preferences-Ring Tones Select Ring Tone Contrast Level Click Save SettingsSetting Contrast Level Select Contrast Level Select Backlight Setting the BacklightBacklight Off If you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio ModeAudio Mode Description Option Speaker Headset Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Set Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Daylight Savings Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Specifying the Language to Use LanguageSelect Screen Language Deutsch German Italiano Italian Click on Basic Settings-Preferences-Language SettingsFrançais French Nordic Keypad Input Alphabet Tables English Language InputKey Uppercase Characters Lowercase Characters French Spanish German Italian Portguese Russian Example Configuring Language Input Using the IP Phone UISelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Restarting your phone Click on Operation-Reset Click RestartSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Click on Operation-Phone Lock Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Softkeys Do Not Disturb Key Function Description NoneSpeed Dial Busy Lamp Field BLF Callers List Key Function Description ServicesDirectory Intercom State-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Key Display Behavior Label LAB Key 12 displays in softkey position 1 on the phone Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Key Speed Dial KeySpeed Dial Prefix Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speed Dial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Editing Speed Dial Keys Select Preferences Select Speed Dial Edit Edit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP 100 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 101 XML Key Services Key Top and Bottom keys are softkeys102 Model 6757i IP Phone User Guide Configuring XML Services Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6757i IP Phone User Guide 107 Flash Key Configuring a Flash Key108 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 109 Sprecode Key Configuring a Sprecode Key110 Model 6757i IP Phone User Guide Park/Pickup Keys Model 6757i IP Phone User Guide 111 112 Model 6757i IP Phone User Guide Configuring Park/Pickup KeysClick on Operation-Softkeys and XML Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i IP Phone User Guide 113 Pickup a Parked Call 114 Model 6757i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works Model 6757i IP Phone User Guide 115 Call Forward Key Configuring a Call Forward Key116 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 117 118 Model 6757i IP Phone User Guide BLF/XferBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 119 120 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 121 Speed Dial/XferSpeed Dial/Xfer Key Requirements and Functionality Configuring a Speed Dial/Xfer Key 122 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 123 Speed Dial/Conf 124 Model 6757i IP Phone User Guide Configuring a Speed Dial/Conf Key Model 6757i IP Phone User Guide 125 126 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 127 Configuring a Services Key 128 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 129 130 Model 6757i IP Phone User Guide Configuring a Directory KeyDirectory Key Directory Key Model 6757i IP Phone User Guide 131 132 Model 6757i IP Phone User Guide Configuring a Callers List KeyCallers List Key Callers List Key Model 6757i IP Phone User Guide 133 134 Model 6757i IP Phone User Guide Intercom KeyIntercom Key Configuring an Intercom Key Model 6757i IP Phone User Guide 135 136 Model 6757i IP Phone User Guide Phone Lock Key Configuring a Phone Lock KeyModel 6757i IP Phone User Guide 137 Using the Lock/Unlock Key on the IP Phone 138 Model 6757i IP Phone User Guide Paging Key Sends the RTP Stream Configuring a Paging KeyModel 6757i IP Phone User Guide 139 140 Model 6757i IP Phone User Guide Using the Paging Key Model 6757i IP Phone User Guide 141 None Key Configuring a None Key142 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 143 Empty Key Configuring an Empty Key144 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 145 Deleting a Key 146 Model 6757i IP Phone User Guide Dialing a Number Making CallsModel 6757i IP Phone User Guide 147 Pre-dialing a Number Using Handsfree Speakerphone148 Model 6757i IP Phone User Guide To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Incoming Intercom Features Aastra Web UI Description Using IntercomUsing the Icom Key 150 Model 6757i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6757i IP Phone User Guide 151 152 Model 6757i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial List Mute Model 6757i IP Phone User Guide 153 154 Model 6757i IP Phone User Guide Receiving CallsAnswering an Incoming Call To answer the call Sending an Incoming Call to Voicemail Model 6757i IP Phone User Guide 155 156 Model 6757i IP Phone User Guide Handling CallsPlacing a Call on Hold To place a call on hold Automatic Hold When on HoldModel 6757i IP Phone User Guide 157 Retrieving a Held Call 158 Model 6757i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Transfer Key when handset is liftedModel 6757i IP Phone User Guide 159 Transferring Two Existing Calls 160 Model 6757i IP Phone User Guide Indication of Transferred Calls Model 6757i IP Phone User Guide 161 Conferencing CallsLocal Conferencing 162 Model 6757i IP Phone User Guide Using Local ConferencingConference Key Joining Two Active Calls in a Single Conference Model 6757i IP Phone User Guide 163Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing 164 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 165 Joining Additional Parties to Active Conferences 166 Model 6757i IP Phone User GuideEnding a Conference and Transferring Remaining Parties Ending Calls Model 6757i IP Phone User Guide 167 Directory List Accessing Your DirectoryManaging Calls 168 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 169 Sorting Entries and Quick Search FeatureManaging the Directory List Screen 170 Model 6757i IP Phone User GuideAdding New Entries to the Directory List Directory List Limitations Model 6757i IP Phone User Guide 171 Editing Entries in the Directory List 172 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i IP Phone User Guide 173 Arranging Multiple Screens 174 Model 6757i IP Phone User Guide Deleting Entries from the Directory List Model 6757i IP Phone User Guide 175 Saving Entries to the Directory List Directory Key Callers List Key 176 Model 6757i IP Phone User GuideDirectory Key Redial List Key Model 6757i IP Phone User Guide 177 Downloading the Directory List to Your PC Download the Directory List 178 Model 6757i IP Phone User GuideClick on Operation-Directory Caller’s List Screen Display Callers ListModel 6757i IP Phone User Guide 179 Display Item Description 180 Model 6757i IP Phone User Guide Access the Callers ListCallers List Key Handsfree Button Model 6757i IP Phone User Guide 181 Edit Entries in the Callers List 182 Model 6757i IP Phone User Guide Delete Entries from the Callers List Download the Callers List to Your PC Model 6757i IP Phone User Guide 183Download the Callers List DND Account-Based Configuration Account Configuration DND and Call Forwarding184 Model 6757i IP Phone User Guide Configuring DND Model 6757i IP Phone User Guide 185 Click on Basic Settings-Preferences-General Configuring DND Using the Aastra Web UI186 Model 6757i IP Phone User Guide Using DND Modes via the IP Phone UI Click on Basic Settings-Account ConfigurationModel 6757i IP Phone User Guide 187 DND in Phone Mode Default DND in Account Mode188 Model 6757i IP Phone User Guide DND in Custom Mode Model 6757i IP Phone User Guide 189 Call Forward Account-Based Configuration 190 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 191 Configuring Cfwd Using the Aastra Web UI 192 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 Cfwd in Account Mode Using Cfwd via the IP Phone UI196 Model 6757i IP Phone User Guide Cfwd Disabled Model 6757i IP Phone User Guide 197 198 Model 6757i IP Phone User Guide Call Forward State ScreenServicesChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Model 6757i IP Phone User Guide 199 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Call Forward State Screen Cfwd in Custom Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide Number Model 6757i IP Phone User Guide 205 Accessing and Clearing Missed Calls Missed Calls Indicator206 Model 6757i IP Phone User Guide Voicemail Using VoicemailModel 6757i IP Phone User Guide 207 Star Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf Playback Click on Basic Settings-Preferences Model 6757i IP Phone User Guide 209 Display Dtmf Digits Configuring Display of Dtmf Digits210 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 211 Play Call Waiting Tone Configuring Call Waiting Tone212 Model 6757i IP Phone User Guide Call Waiting Tone Period Configuring Call Waiting Tone PeriodModel 6757i IP Phone User Guide 213 Stuttered Dial Tone Configuring Stuttered Dial Tone214 Model 6757i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6757i IP Phone User Guide 215 Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls216 Model 6757i IP Phone User Guide Call Hold Reminder on single hold Configuring Call Hold ReminderModel 6757i IP Phone User Guide 217 218 Model 6757i IP Phone User Guide Configuring Status Scroll Delay Status Scroll DelayModel 6757i IP Phone User Guide 219 Transfer/Conference Call Behavior Incoming Call Interrupts Dialing220 Model 6757i IP Phone User Guide Intercom Behavior Configuring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221 Switch UI Focus to Ringing Line 222 Model 6757i IP Phone User Guide Phone Feature Preferred Line Behavior Preferred Line and Preferred Line TimeoutModel 6757i IP Phone User Guide 223 Goodbye Key Cancels Incoming Calls 224 Model 6757i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature Configuring Goodbye Key to Cancel Incoming CallsModel 6757i IP Phone User Guide 225 Goodbye Key Cancels Incoming Call is 226 Model 6757i IP Phone User Guide Configuring Message Waiting Indicator Message Waiting IndicatorModel 6757i IP Phone User Guide 227 Incoming Intercom Incoming Intercom Call Features228 Model 6757i IP Phone User Guide Microphone Mute Auto-Answer/Play Warning Tone Model 6757i IP Phone User Guide 229Allow Barge Configuring Incoming Intercom Settings 230 Model 6757i IP Phone User Guide Using Redial Key for Last Number Redial Model 6757i IP Phone User Guide 231 232 Model 6757i IP Phone User Guide Group RTP Paging receives RTP streams Shared Call Appearance SCA Call Bridging Configuring Group RTP PagingModel 6757i IP Phone User Guide 233 234 Model 6757i IP Phone User Guide Refer to the following example Line Keys and Idle Screens Model 6757i IP Phone User Guide 235Keys States and LED Behavior Softkey Line Keys Line key Phone Behavior 236 Model 6757i IP Phone User GuideState Call Line Key Pressed Non-Call Line Key Pressed Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls Model 6757i IP Phone User Guide 237 Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline 238 Model 6757i IP Phone User Guide XML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML ApplicationsModel 6757i IP Phone User Guide 239 240 Model 6757i IP Phone User Guide Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV Streaming Model 6757i IP Phone User Guide 241 Key RedirectionOptions Key RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone 242 Model 6757i IP Phone User Guide IP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft ServersModel 6757i IP Phone User Guide 243 Diverting Calls from Your Phone Call Diversion Example Screen Caller info Call destination Call diversion Display of Call Destination InformationModel 6757i IP Phone User Guide 245 Call Destination Information Indication of Terminated Calls 246 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 247 For all phones Model M670i Model M670i and M675i Expansion Modules248 Model 6757i IP Phone User Guide Model M675i Model 6757i IP Phone User Guide 249 Expansion Module keys support the following functions M670i Expansion Module Using the Expansion Modules250 Model 6757i IP Phone User Guide M675i Expansion Module 1 Screen Model 6757i IP Phone User Guide 2512 Screen 252 Model 6757i IP Phone User Guide Press-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Model 6757i IP Phone User Guide 253 How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? 254 Model 6757i IP Phone User Guide Why does my phone display Bad Encrypted Config? Model 6757i IP Phone User Guide 255 256 Model 6757i IP Phone User Guide How do I restart the IP phone? Model 6757i IP Phone User Guide 257 How do I lock my phone? 258 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 259 Limited WarrantyWarranty Repair Services Exclusions After Warranty Service 260 Model 6757i IP Phone User Guide Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Index Model 6757i IP Phone User Guide Index-1 Index-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer