Aastra Telecom 6757I specs

Line Keys and Softkeys

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 6757i IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Expansion Module <N>.

Softkeys

2.Select from “Key 1” through “Key 10” on the Top keys. or

Select from "Key 1" through "Key 20" on the Bottom keys.

3.In the "Type" field, select "Auto call distribution".

4.In the "Label" field, enter a label to apply to this ACD key.

5.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

6.(Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.

92	Model 6757i IP Phone User Guide

Image 98

Aastra Telecom 6757I manual Configuring an Automatic Call Distribution ACD Key

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License Agreement Table of Contents State-Based Softkeys Bottom Keys only Line Key Defining an Emergency Dial PlanMultiple Line and Call Appearances Dialing a Number 147 Pre-dialing a Number 148 Receiving Calls 154 Using the Expansion Modules 250 237 About this Guide Phone FeaturesWelcome Model 6757i IP Phone User Guide Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys Key Panel Text Keys Symbol Keys Key Description Key Descriptions IP Phone Keys Keypad Keys Keypad Key Description Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions Basic Select Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Where Example Backup Registrar Line SIP Account Status Used?Status Description Condition Ring Tones and Tone Sets Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Click on Basic Settings-Preferences-Ring Tones Select Ring Tone Contrast Level Click Save SettingsSetting Contrast Level Select Contrast Level Select Backlight Setting the BacklightBacklight Off If you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Set Audio Audio ModeAudio Mode Description Option Speaker Headset Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Daylight Savings Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Select Screen Language LanguageSpecifying the Language to Use Deutsch German Italiano Italian Click on Basic Settings-Preferences-Language SettingsFrançais French Nordic Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English French Spanish German Italian Portguese Russian Select Input Language Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Select Restart Phone Click on Operation-Reset Click RestartRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Click on Operation-Phone Lock Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Softkeys Do Not Disturb Key Function Description NoneSpeed Dial Busy Lamp Field BLF Callers List Key Function Description ServicesDirectory Intercom State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LAB Key 12 displays in softkey position 1 on the phone Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Key Speed Dial KeySpeed Dial Prefix Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speed Dial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Editing Speed Dial Keys Select Preferences Select Speed Dial Edit Edit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP 100 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 101 102 Model 6757i IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6757i IP Phone User Guide 107 108 Model 6757i IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i IP Phone User Guide 109 110 Model 6757i IP Phone User Guide Configuring a Sprecode KeySprecode Key Park/Pickup Keys Model 6757i IP Phone User Guide 111 Click on Operation-Softkeys and XML Configuring Park/Pickup Keys112 Model 6757i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i IP Phone User Guide 113 Pickup a Parked Call 114 Model 6757i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works Model 6757i IP Phone User Guide 115 116 Model 6757i IP Phone User Guide Configuring a Call Forward KeyCall Forward Key Model 6757i IP Phone User Guide 117 BLF/Xfer Key Requirements and Functionality BLF/Xfer118 Model 6757i IP Phone User Guide Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 119 120 Model 6757i IP Phone User Guide Speed Dial/Xfer Key Requirements and Functionality Speed Dial/XferModel 6757i IP Phone User Guide 121 Configuring a Speed Dial/Xfer Key 122 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 123 Speed Dial/Conf 124 Model 6757i IP Phone User Guide Configuring a Speed Dial/Conf Key Model 6757i IP Phone User Guide 125 126 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 127 Configuring a Services Key 128 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 129 130 Model 6757i IP Phone User Guide Configuring a Directory KeyDirectory Key Directory Key Model 6757i IP Phone User Guide 131 132 Model 6757i IP Phone User Guide Configuring a Callers List KeyCallers List Key Callers List Key Model 6757i IP Phone User Guide 133 Intercom Key Intercom Key134 Model 6757i IP Phone User Guide Configuring an Intercom Key Model 6757i IP Phone User Guide 135 136 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 137 Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone 138 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 139 Configuring a Paging KeyPaging Key Sends the RTP Stream 140 Model 6757i IP Phone User Guide Using the Paging Key Model 6757i IP Phone User Guide 141 142 Model 6757i IP Phone User Guide Configuring a None KeyNone Key Model 6757i IP Phone User Guide 143 144 Model 6757i IP Phone User Guide Configuring an Empty KeyEmpty Key Model 6757i IP Phone User Guide 145 Deleting a Key 146 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 147 Making CallsDialing a Number 148 Model 6757i IP Phone User Guide Using Handsfree SpeakerphonePre-dialing a Number To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Incoming Intercom Features Aastra Web UI Description Using IntercomUsing the Icom Key 150 Model 6757i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6757i IP Phone User Guide 151 152 Model 6757i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial List Mute Model 6757i IP Phone User Guide 153 154 Model 6757i IP Phone User Guide Receiving CallsAnswering an Incoming Call To answer the call Sending an Incoming Call to Voicemail Model 6757i IP Phone User Guide 155 156 Model 6757i IP Phone User Guide Handling CallsPlacing a Call on Hold To place a call on hold Automatic Hold When on HoldModel 6757i IP Phone User Guide 157 Retrieving a Held Call 158 Model 6757i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Transfer Key when handset is liftedModel 6757i IP Phone User Guide 159 Transferring Two Existing Calls 160 Model 6757i IP Phone User Guide Indication of Transferred Calls Local Conferencing Conferencing CallsModel 6757i IP Phone User Guide 161 Conference Key Using Local Conferencing162 Model 6757i IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i IP Phone User Guide 163Joining Two Active Calls in a Single Conference Using Centralized Conferencing 164 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 165 Ending a Conference and Transferring Remaining Parties 166 Model 6757i IP Phone User GuideJoining Additional Parties to Active Conferences Ending Calls Model 6757i IP Phone User Guide 167 Directory List Accessing Your DirectoryManaging Calls 168 Model 6757i IP Phone User Guide Managing the Directory List Sorting Entries and Quick Search FeatureModel 6757i IP Phone User Guide 169 Screen 170 Model 6757i IP Phone User GuideAdding New Entries to the Directory List Directory List Limitations Model 6757i IP Phone User Guide 171 Editing Entries in the Directory List 172 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i IP Phone User Guide 173 Arranging Multiple Screens 174 Model 6757i IP Phone User Guide Deleting Entries from the Directory List Model 6757i IP Phone User Guide 175 Saving Entries to the Directory List Directory Key Redial List Key 176 Model 6757i IP Phone User GuideDirectory Key Callers List Key Model 6757i IP Phone User Guide 177 Downloading the Directory List to Your PC Click on Operation-Directory 178 Model 6757i IP Phone User GuideDownload the Directory List Caller’s List Screen Display Callers ListModel 6757i IP Phone User Guide 179 Display Item Description Callers List Key Handsfree Button Access the Callers List180 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 181 Edit Entries in the Callers List 182 Model 6757i IP Phone User Guide Delete Entries from the Callers List Download the Callers List Model 6757i IP Phone User Guide 183Download the Callers List to Your PC 184 Model 6757i IP Phone User Guide Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND Model 6757i IP Phone User Guide 185 186 Model 6757i IP Phone User Guide Configuring DND Using the Aastra Web UIClick on Basic Settings-Preferences-General Model 6757i IP Phone User Guide 187 Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI 188 Model 6757i IP Phone User Guide DND in Account ModeDND in Phone Mode Default DND in Custom Mode Model 6757i IP Phone User Guide 189 Call Forward Account-Based Configuration 190 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 191 Configuring Cfwd Using the Aastra Web UI 192 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 196 Model 6757i IP Phone User Guide Using Cfwd via the IP Phone UICfwd in Account Mode Cfwd Disabled Model 6757i IP Phone User Guide 197 Change the State Change the Number Change the No. Rings Call Forward State ScreenServices198 Model 6757i IP Phone User Guide Cfwd in Phone Mode Model 6757i IP Phone User Guide 199 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Call Forward State Screen Cfwd in Custom Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide Number Model 6757i IP Phone User Guide 205 206 Model 6757i IP Phone User Guide Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6757i IP Phone User Guide 207 Using VoicemailVoicemail Star Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf Playback Click on Basic Settings-Preferences Model 6757i IP Phone User Guide 209 210 Model 6757i IP Phone User Guide Configuring Display of Dtmf DigitsDisplay Dtmf Digits Model 6757i IP Phone User Guide 211 212 Model 6757i IP Phone User Guide Configuring Call Waiting TonePlay Call Waiting Tone Model 6757i IP Phone User Guide 213 Configuring Call Waiting Tone PeriodCall Waiting Tone Period 214 Model 6757i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i IP Phone User Guide 215 Configuring XML Beep SupportXML Beep Support 216 Model 6757i IP Phone User Guide Configuring Call Hold Reminder During Active CallsCall Hold Reminder During Active Calls Model 6757i IP Phone User Guide 217 Configuring Call Hold ReminderCall Hold Reminder on single hold 218 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 219 Status Scroll DelayConfiguring Status Scroll Delay Transfer/Conference Call Behavior Incoming Call Interrupts Dialing220 Model 6757i IP Phone User Guide Intercom Behavior Configuring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221 Switch UI Focus to Ringing Line 222 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 223 Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Goodbye Key Cancels Incoming Calls 224 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming CallsUsing the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call is 226 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 227 Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Incoming Intercom Call Features228 Model 6757i IP Phone User Guide Microphone Mute Allow Barge Model 6757i IP Phone User Guide 229Auto-Answer/Play Warning Tone Configuring Incoming Intercom Settings 230 Model 6757i IP Phone User Guide Using Redial Key for Last Number Redial Model 6757i IP Phone User Guide 231 232 Model 6757i IP Phone User Guide Group RTP Paging receives RTP streams Model 6757i IP Phone User Guide 233 Configuring Group RTP PagingShared Call Appearance SCA Call Bridging 234 Model 6757i IP Phone User Guide Refer to the following example Line Keys and Idle Screens Model 6757i IP Phone User Guide 235Keys States and LED Behavior Softkey Line Keys State Call Line Key Pressed Non-Call Line Key Pressed 236 Model 6757i IP Phone User GuideLine key Phone Behavior Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls Model 6757i IP Phone User Guide 237 Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline 238 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 239 Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications 240 Model 6757i IP Phone User Guide Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV Streaming Options Key Key RedirectionModel 6757i IP Phone User Guide 241 RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone 242 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 243 Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Diverting Calls from Your Phone Call Diversion Example Screen Caller info Call destination Call diversion Display of Call Destination InformationModel 6757i IP Phone User Guide 245 Call Destination Information Indication of Terminated Calls 246 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 247 For all phones Model M670i Model M670i and M675i Expansion Modules248 Model 6757i IP Phone User Guide Model M675i Model 6757i IP Phone User Guide 249 Expansion Module keys support the following functions M670i Expansion Module Using the Expansion Modules250 Model 6757i IP Phone User Guide M675i Expansion Module 2 Screen Model 6757i IP Phone User Guide 2511 Screen 252 Model 6757i IP Phone User Guide Press-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Model 6757i IP Phone User Guide 253 How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? 254 Model 6757i IP Phone User Guide Why does my phone display Bad Encrypted Config? Model 6757i IP Phone User Guide 255 256 Model 6757i IP Phone User Guide How do I restart the IP phone? Model 6757i IP Phone User Guide 257 How do I lock my phone? 258 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 259 Limited WarrantyWarranty Repair Services Exclusions After Warranty Service 260 Model 6757i IP Phone User Guide Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index Model 6757i IP Phone User Guide Index-1 Index-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer