Handling Calls, Placing a Call on Hold | Aastra Telecom 6757I

Handling Calls

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2.Press the Hold key.

L1	John Smith

Tue May 17 10:19am

L1 Hold

201

Keri March

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

156	Model 6757i IP Phone User Guide

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Aastra Telecom 6757I Handling Calls, Placing a Call on Hold, Model 6757i IP Phone User Guide, To place a call on hold

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License Agreement Table of Contents State-Based Softkeys Bottom Keys only Line Key Defining an Emergency Dial PlanMultiple Line and Call Appearances Dialing a Number 147 Pre-dialing a Number 148 Receiving Calls 154 Using the Expansion Modules 250 237 About this Guide Phone FeaturesWelcome Model 6757i IP Phone User Guide Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen With Softkeys Configured ReferenceIdle Screen Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys Key Panel Text Keys Symbol Keys Key Description Key Descriptions IP Phone Keys Keypad Keys Keypad Key Description Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Status OperationAvailable Functions for Softkeys Settings Headings Descriptions Basic Phone Status Phone Status via IP Phone UISelect Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Example Backup Registrar Line SIP Account Status Used? Status Description ConditionWhere Ring Tones and Tone Sets Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Click on Basic Settings-Preferences-Ring Tones Select Ring Tone Contrast Level Click Save SettingsSetting Contrast Level Select Contrast Level Select Backlight Setting the BacklightBacklight Off If you selected Auto, press the Advanced softkey Live Dialpad Enabling/Disabling Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio ModeAudio Mode Description Option Speaker Headset Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Set Date and Date FormatSelect Preferences Select Time and Date Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Daylight Savings Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Language Specifying the Language to UseSelect Screen Language Deutsch German Italiano Italian Click on Basic Settings-Preferences-Language SettingsFrançais French Nordic Language Input Keypad Input Alphabet Tables EnglishKey Uppercase Characters Lowercase Characters French Spanish German Italian Portguese Russian Configuring Language Input Using the IP Phone UI ExampleSelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Click on Operation-Reset Click Restart Restarting your phoneSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Click on Operation-Phone Lock Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Softkeys Do Not Disturb Key Function Description NoneSpeed Dial Busy Lamp Field BLF Callers List Key Function Description ServicesDirectory Intercom Softkey Type Default States State-Based Softkeys Bottom Keys onlyState Description Key Display Behavior Label LAB Key 12 displays in softkey position 1 on the phone Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Key Speed Dial KeySpeed Dial Prefix Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speed Dial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Editing Speed Dial Keys Select Preferences Select Speed Dial Edit Edit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD KeyACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP 100 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 101 Services Key Top and Bottom keys are softkeys XML Key102 Model 6757i IP Phone User Guide Configuring XML Services Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6757i IP Phone User Guide 107 Configuring a Flash Key Flash Key108 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 109 Configuring a Sprecode Key Sprecode Key110 Model 6757i IP Phone User Guide Park/Pickup Keys Model 6757i IP Phone User Guide 111 Configuring Park/Pickup Keys 112 Model 6757i IP Phone User GuideClick on Operation-Softkeys and XML Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i IP Phone User Guide 113 Pickup a Parked Call 114 Model 6757i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works Model 6757i IP Phone User Guide 115 Configuring a Call Forward Key Call Forward Key116 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 117 BLF/Xfer 118 Model 6757i IP Phone User GuideBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 119 120 Model 6757i IP Phone User Guide Speed Dial/Xfer Model 6757i IP Phone User Guide 121Speed Dial/Xfer Key Requirements and Functionality Configuring a Speed Dial/Xfer Key 122 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 123 Speed Dial/Conf 124 Model 6757i IP Phone User Guide Configuring a Speed Dial/Conf Key Model 6757i IP Phone User Guide 125 126 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 127 Configuring a Services Key 128 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 129 130 Model 6757i IP Phone User Guide Configuring a Directory KeyDirectory Key Directory Key Model 6757i IP Phone User Guide 131 132 Model 6757i IP Phone User Guide Configuring a Callers List KeyCallers List Key Callers List Key Model 6757i IP Phone User Guide 133 Intercom Key 134 Model 6757i IP Phone User GuideIntercom Key Configuring an Intercom Key Model 6757i IP Phone User Guide 135 136 Model 6757i IP Phone User Guide Configuring a Phone Lock Key Phone Lock KeyModel 6757i IP Phone User Guide 137 Using the Lock/Unlock Key on the IP Phone 138 Model 6757i IP Phone User Guide Configuring a Paging Key Paging Key Sends the RTP StreamModel 6757i IP Phone User Guide 139 140 Model 6757i IP Phone User Guide Using the Paging Key Model 6757i IP Phone User Guide 141 Configuring a None Key None Key142 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 143 Configuring an Empty Key Empty Key144 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 145 Deleting a Key 146 Model 6757i IP Phone User Guide Making Calls Dialing a NumberModel 6757i IP Phone User Guide 147 Using Handsfree Speakerphone Pre-dialing a Number148 Model 6757i IP Phone User Guide To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Incoming Intercom Features Aastra Web UI Description Using IntercomUsing the Icom Key 150 Model 6757i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6757i IP Phone User Guide 151 152 Model 6757i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial List Mute Model 6757i IP Phone User Guide 153 154 Model 6757i IP Phone User Guide Receiving CallsAnswering an Incoming Call To answer the call Sending an Incoming Call to Voicemail Model 6757i IP Phone User Guide 155 156 Model 6757i IP Phone User Guide Handling CallsPlacing a Call on Hold To place a call on hold Automatic Hold When on HoldModel 6757i IP Phone User Guide 157 Retrieving a Held Call 158 Model 6757i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Transfer Key when handset is liftedModel 6757i IP Phone User Guide 159 Transferring Two Existing Calls 160 Model 6757i IP Phone User Guide Indication of Transferred Calls Conferencing Calls Model 6757i IP Phone User Guide 161Local Conferencing Using Local Conferencing 162 Model 6757i IP Phone User GuideConference Key Model 6757i IP Phone User Guide 163 Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing 164 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 165 166 Model 6757i IP Phone User Guide Joining Additional Parties to Active ConferencesEnding a Conference and Transferring Remaining Parties Ending Calls Model 6757i IP Phone User Guide 167 Directory List Accessing Your DirectoryManaging Calls 168 Model 6757i IP Phone User Guide Sorting Entries and Quick Search Feature Model 6757i IP Phone User Guide 169Managing the Directory List Screen 170 Model 6757i IP Phone User GuideAdding New Entries to the Directory List Directory List Limitations Model 6757i IP Phone User Guide 171 Editing Entries in the Directory List 172 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i IP Phone User Guide 173 Arranging Multiple Screens 174 Model 6757i IP Phone User Guide Deleting Entries from the Directory List Model 6757i IP Phone User Guide 175 Saving Entries to the Directory List 176 Model 6757i IP Phone User Guide Directory Key Callers List KeyDirectory Key Redial List Key Model 6757i IP Phone User Guide 177 Downloading the Directory List to Your PC 178 Model 6757i IP Phone User Guide Download the Directory ListClick on Operation-Directory Caller’s List Screen Display Callers ListModel 6757i IP Phone User Guide 179 Display Item Description Access the Callers List 180 Model 6757i IP Phone User GuideCallers List Key Handsfree Button Model 6757i IP Phone User Guide 181 Edit Entries in the Callers List 182 Model 6757i IP Phone User Guide Delete Entries from the Callers List Model 6757i IP Phone User Guide 183 Download the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration184 Model 6757i IP Phone User Guide Configuring DND Model 6757i IP Phone User Guide 185 Configuring DND Using the Aastra Web UI Click on Basic Settings-Preferences-General186 Model 6757i IP Phone User Guide Click on Basic Settings-Account Configuration Using DND Modes via the IP Phone UIModel 6757i IP Phone User Guide 187 DND in Account Mode DND in Phone Mode Default188 Model 6757i IP Phone User Guide DND in Custom Mode Model 6757i IP Phone User Guide 189 Call Forward Account-Based Configuration 190 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 191 Configuring Cfwd Using the Aastra Web UI 192 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 Using Cfwd via the IP Phone UI Cfwd in Account Mode196 Model 6757i IP Phone User Guide Cfwd Disabled Model 6757i IP Phone User Guide 197 Call Forward State ScreenServices 198 Model 6757i IP Phone User GuideChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Model 6757i IP Phone User Guide 199 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Call Forward State Screen Cfwd in Custom Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide Number Model 6757i IP Phone User Guide 205 Missed Calls Indicator Accessing and Clearing Missed Calls206 Model 6757i IP Phone User Guide Using Voicemail VoicemailModel 6757i IP Phone User Guide 207 Star Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf Playback Click on Basic Settings-Preferences Model 6757i IP Phone User Guide 209 Configuring Display of Dtmf Digits Display Dtmf Digits210 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 211 Configuring Call Waiting Tone Play Call Waiting Tone212 Model 6757i IP Phone User Guide Configuring Call Waiting Tone Period Call Waiting Tone PeriodModel 6757i IP Phone User Guide 213 Configuring Stuttered Dial Tone Stuttered Dial Tone214 Model 6757i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6757i IP Phone User Guide 215 Configuring Call Hold Reminder During Active Calls Call Hold Reminder During Active Calls216 Model 6757i IP Phone User Guide Configuring Call Hold Reminder Call Hold Reminder on single holdModel 6757i IP Phone User Guide 217 218 Model 6757i IP Phone User Guide Status Scroll Delay Configuring Status Scroll DelayModel 6757i IP Phone User Guide 219 Transfer/Conference Call Behavior Incoming Call Interrupts Dialing220 Model 6757i IP Phone User Guide Intercom Behavior Configuring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221 Switch UI Focus to Ringing Line 222 Model 6757i IP Phone User Guide Preferred Line and Preferred Line Timeout Phone Feature Preferred Line BehaviorModel 6757i IP Phone User Guide 223 Goodbye Key Cancels Incoming Calls 224 Model 6757i IP Phone User Guide Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6757i IP Phone User Guide 225 Goodbye Key Cancels Incoming Call is 226 Model 6757i IP Phone User Guide Message Waiting Indicator Configuring Message Waiting IndicatorModel 6757i IP Phone User Guide 227 Incoming Intercom Incoming Intercom Call Features228 Model 6757i IP Phone User Guide Microphone Mute Model 6757i IP Phone User Guide 229 Auto-Answer/Play Warning ToneAllow Barge Configuring Incoming Intercom Settings 230 Model 6757i IP Phone User Guide Using Redial Key for Last Number Redial Model 6757i IP Phone User Guide 231 232 Model 6757i IP Phone User Guide Group RTP Paging receives RTP streams Configuring Group RTP Paging Shared Call Appearance SCA Call BridgingModel 6757i IP Phone User Guide 233 234 Model 6757i IP Phone User Guide Refer to the following example Line Keys and Idle Screens Model 6757i IP Phone User Guide 235Keys States and LED Behavior Softkey Line Keys 236 Model 6757i IP Phone User Guide Line key Phone BehaviorState Call Line Key Pressed Non-Call Line Key Pressed Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls Model 6757i IP Phone User Guide 237 Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline 238 Model 6757i IP Phone User Guide Answer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML ApplicationsModel 6757i IP Phone User Guide 239 240 Model 6757i IP Phone User Guide Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV Streaming Key Redirection Model 6757i IP Phone User Guide 241Options Key RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone 242 Model 6757i IP Phone User Guide Hold Feature Enhancement for Broadsoft Servers IP Phone UI when Broadsoft CMS is EnabledModel 6757i IP Phone User Guide 243 Diverting Calls from Your Phone Call Diversion Example Screen Caller info Call destination Call diversion Display of Call Destination InformationModel 6757i IP Phone User Guide 245 Call Destination Information Indication of Terminated Calls 246 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 247 For all phones Model M670i Model M670i and M675i Expansion Modules248 Model 6757i IP Phone User Guide Model M675i Model 6757i IP Phone User Guide 249 Expansion Module keys support the following functions M670i Expansion Module Using the Expansion Modules250 Model 6757i IP Phone User Guide M675i Expansion Module Model 6757i IP Phone User Guide 251 1 Screen2 Screen 252 Model 6757i IP Phone User Guide Press-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Model 6757i IP Phone User Guide 253 How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? 254 Model 6757i IP Phone User Guide Why does my phone display Bad Encrypted Config? Model 6757i IP Phone User Guide 255 256 Model 6757i IP Phone User Guide How do I restart the IP phone? Model 6757i IP Phone User Guide 257 How do I lock my phone? 258 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 259 Limited WarrantyWarranty Repair Services Exclusions After Warranty Service 260 Model 6757i IP Phone User Guide Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code NST Time SGT Index Model 6757i IP Phone User Guide Index-1 Index-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer