Model 6757i IP Phone User Guide | Aastra Telecom 6757I guide

Troubleshooting Solutions

Lock the Phone

2.In the "Lock the Phone?" field, click Lock.

The phone locks dynamically and displays the following message: "Phone is locked".

Unlock the Phone

3.Click on Operation->Phone Lock.

4.In the "Unlock the Phone?" field, click Unlock.

The phone unlocks dynamically and displays the following message: "Phone is unlocked".

258	Model 6757i IP Phone User Guide

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Aastra Telecom 6757I manual Model 6757i IP Phone User Guide

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License Agreement Table of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 147 Pre-dialing a Number 148 Receiving Calls 154 Using the Expansion Modules 250 237 Phone Features WelcomeAbout this Guide Model 6757i IP Phone User Guide Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen With Softkeys Configured ReferenceIdle Screen Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys Key Panel Text Keys Symbol Keys Key Description Key Descriptions IP Phone Keys Keypad Keys Keypad Key Description Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Status OperationAvailable Functions for Softkeys Settings Headings Descriptions Basic Phone Status Phone Status via IP Phone UISelect Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Example Backup Registrar Line SIP Account Status Used? Status Description ConditionWhere Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Click on Basic Settings-Preferences-Ring Tones Select Ring Tone Click Save Settings Setting Contrast LevelContrast Level Select Contrast Level Setting the Backlight BacklightSelect Backlight Off If you selected Auto, press the Advanced softkey Live Dialpad Enabling/Disabling Live DialpadSelect Preferences Select Live Dialpad Audio Mode Audio Mode Description Option SpeakerSet Audio Headset Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Select Time Format Set Date and Date FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight Savings Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Language Specifying the Language to UseSelect Screen Language Click on Basic Settings-Preferences-Language Settings Français FrenchDeutsch German Italiano Italian Nordic Language Input Keypad Input Alphabet Tables EnglishKey Uppercase Characters Lowercase Characters French Spanish German Italian Portguese Russian Configuring Language Input Using the IP Phone UI ExampleSelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Click on Operation-Reset Click Restart Restarting your phoneSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Click on Operation-Phone Lock Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Softkeys Key Function Description None Speed DialDo Not Disturb Busy Lamp Field BLF Key Function Description Services DirectoryCallers List Intercom Softkey Type Default States State-Based Softkeys Bottom Keys onlyState Description Key Display Behavior Label LAB Key 12 displays in softkey position 1 on the phone Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Speed Dial Key Speed Dial PrefixKey Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speed Dial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Editing Speed Dial Keys Select Preferences Select Speed Dial Edit Edit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD KeyACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP 100 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 101 Services Key Top and Bottom keys are softkeys XML Key102 Model 6757i IP Phone User Guide Configuring XML Services Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i IP Phone User Guide 107 Configuring a Flash Key Flash Key108 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 109 Configuring a Sprecode Key Sprecode Key110 Model 6757i IP Phone User Guide Park/Pickup Keys Model 6757i IP Phone User Guide 111 Configuring Park/Pickup Keys 112 Model 6757i IP Phone User GuideClick on Operation-Softkeys and XML Using the Park Call/Pickup Parked Call Feature Model 6757i IP Phone User Guide 113Park a Call Pickup a Parked Call Configuring a Last Call Return Key Last Call Return lcr Key Sylantro Servers only114 Model 6757i IP Phone User Guide How it works Model 6757i IP Phone User Guide 115 Configuring a Call Forward Key Call Forward Key116 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 117 BLF/Xfer 118 Model 6757i IP Phone User GuideBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 119 120 Model 6757i IP Phone User Guide Speed Dial/Xfer Model 6757i IP Phone User Guide 121Speed Dial/Xfer Key Requirements and Functionality Configuring a Speed Dial/Xfer Key 122 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 123 Speed Dial/Conf 124 Model 6757i IP Phone User Guide Configuring a Speed Dial/Conf Key Model 6757i IP Phone User Guide 125 126 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 127 Configuring a Services Key 128 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 129 Configuring a Directory Key Directory Key130 Model 6757i IP Phone User Guide Directory Key Model 6757i IP Phone User Guide 131 Configuring a Callers List Key Callers List Key132 Model 6757i IP Phone User Guide Callers List Key Model 6757i IP Phone User Guide 133 Intercom Key 134 Model 6757i IP Phone User GuideIntercom Key Configuring an Intercom Key Model 6757i IP Phone User Guide 135 136 Model 6757i IP Phone User Guide Configuring a Phone Lock Key Phone Lock KeyModel 6757i IP Phone User Guide 137 Using the Lock/Unlock Key on the IP Phone 138 Model 6757i IP Phone User Guide Configuring a Paging Key Paging Key Sends the RTP StreamModel 6757i IP Phone User Guide 139 140 Model 6757i IP Phone User Guide Using the Paging Key Model 6757i IP Phone User Guide 141 Configuring a None Key None Key142 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 143 Configuring an Empty Key Empty Key144 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 145 Deleting a Key 146 Model 6757i IP Phone User Guide Making Calls Dialing a NumberModel 6757i IP Phone User Guide 147 Using Handsfree Speakerphone Pre-dialing a Number148 Model 6757i IP Phone User Guide Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset Using Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description 150 Model 6757i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6757i IP Phone User Guide 151 Accessing the Redial List Redial152 Model 6757i IP Phone User Guide Deleting from the Redial List Mute Model 6757i IP Phone User Guide 153 Receiving Calls Answering an Incoming Call154 Model 6757i IP Phone User Guide To answer the call Sending an Incoming Call to Voicemail Model 6757i IP Phone User Guide 155 Handling Calls Placing a Call on Hold156 Model 6757i IP Phone User Guide To place a call on hold When on Hold Model 6757i IP Phone User Guide 157Automatic Hold Retrieving a Held Call Screen that displays when handset is lifted Transferring Calls158 Model 6757i IP Phone User Guide Blind Transfer Transfer Key when handset is lifted Model 6757i IP Phone User Guide 159To transfer a call to another extension Transferring Two Existing Calls 160 Model 6757i IP Phone User Guide Indication of Transferred Calls Conferencing Calls Model 6757i IP Phone User Guide 161Local Conferencing Using Local Conferencing 162 Model 6757i IP Phone User GuideConference Key Model 6757i IP Phone User Guide 163 Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing 164 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 165 166 Model 6757i IP Phone User Guide Joining Additional Parties to Active ConferencesEnding a Conference and Transferring Remaining Parties Ending Calls Model 6757i IP Phone User Guide 167 Accessing Your Directory Managing CallsDirectory List 168 Model 6757i IP Phone User Guide Sorting Entries and Quick Search Feature Model 6757i IP Phone User Guide 169Managing the Directory List 170 Model 6757i IP Phone User Guide Adding New Entries to the Directory ListScreen Directory List Limitations Model 6757i IP Phone User Guide 171 Editing Entries in the Directory List 172 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i IP Phone User Guide 173 Arranging Multiple Screens 174 Model 6757i IP Phone User Guide Deleting Entries from the Directory List Model 6757i IP Phone User Guide 175 Saving Entries to the Directory List 176 Model 6757i IP Phone User Guide Directory Key Callers List KeyDirectory Key Redial List Key Model 6757i IP Phone User Guide 177 Downloading the Directory List to Your PC 178 Model 6757i IP Phone User Guide Download the Directory ListClick on Operation-Directory Callers List Model 6757i IP Phone User Guide 179Caller’s List Screen Display Display Item Description Access the Callers List 180 Model 6757i IP Phone User GuideCallers List Key Handsfree Button Model 6757i IP Phone User Guide 181 Edit Entries in the Callers List 182 Model 6757i IP Phone User Guide Delete Entries from the Callers List Model 6757i IP Phone User Guide 183 Download the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration184 Model 6757i IP Phone User Guide Configuring DND Model 6757i IP Phone User Guide 185 Configuring DND Using the Aastra Web UI Click on Basic Settings-Preferences-General186 Model 6757i IP Phone User Guide Click on Basic Settings-Account Configuration Using DND Modes via the IP Phone UIModel 6757i IP Phone User Guide 187 DND in Account Mode DND in Phone Mode Default188 Model 6757i IP Phone User Guide DND in Custom Mode Model 6757i IP Phone User Guide 189 Call Forward Account-Based Configuration 190 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 191 Configuring Cfwd Using the Aastra Web UI 192 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 Using Cfwd via the IP Phone UI Cfwd in Account Mode196 Model 6757i IP Phone User Guide Cfwd Disabled Model 6757i IP Phone User Guide 197 Call Forward State ScreenServices 198 Model 6757i IP Phone User GuideChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Model 6757i IP Phone User Guide 199 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Call Forward State Screen Cfwd in Custom Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide Number Model 6757i IP Phone User Guide 205 Missed Calls Indicator Accessing and Clearing Missed Calls206 Model 6757i IP Phone User Guide Using Voicemail VoicemailModel 6757i IP Phone User Guide 207 Additional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf Playback Click on Basic Settings-Preferences Model 6757i IP Phone User Guide 209 Configuring Display of Dtmf Digits Display Dtmf Digits210 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 211 Configuring Call Waiting Tone Play Call Waiting Tone212 Model 6757i IP Phone User Guide Configuring Call Waiting Tone Period Call Waiting Tone PeriodModel 6757i IP Phone User Guide 213 Configuring Stuttered Dial Tone Stuttered Dial Tone214 Model 6757i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6757i IP Phone User Guide 215 Configuring Call Hold Reminder During Active Calls Call Hold Reminder During Active Calls216 Model 6757i IP Phone User Guide Configuring Call Hold Reminder Call Hold Reminder on single holdModel 6757i IP Phone User Guide 217 218 Model 6757i IP Phone User Guide Status Scroll Delay Configuring Status Scroll DelayModel 6757i IP Phone User Guide 219 Incoming Call Interrupts Dialing 220 Model 6757i IP Phone User GuideTransfer/Conference Call Behavior Intercom Behavior Configuring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221 Switch UI Focus to Ringing Line 222 Model 6757i IP Phone User Guide Preferred Line and Preferred Line Timeout Phone Feature Preferred Line BehaviorModel 6757i IP Phone User Guide 223 Goodbye Key Cancels Incoming Calls 224 Model 6757i IP Phone User Guide Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6757i IP Phone User Guide 225 Goodbye Key Cancels Incoming Call is 226 Model 6757i IP Phone User Guide Message Waiting Indicator Configuring Message Waiting IndicatorModel 6757i IP Phone User Guide 227 Incoming Intercom Call Features 228 Model 6757i IP Phone User GuideIncoming Intercom Microphone Mute Model 6757i IP Phone User Guide 229 Auto-Answer/Play Warning ToneAllow Barge Configuring Incoming Intercom Settings 230 Model 6757i IP Phone User Guide Using Redial Key for Last Number Redial Model 6757i IP Phone User Guide 231 232 Model 6757i IP Phone User Guide Group RTP Paging receives RTP streams Configuring Group RTP Paging Shared Call Appearance SCA Call BridgingModel 6757i IP Phone User Guide 233 234 Model 6757i IP Phone User Guide Refer to the following example Model 6757i IP Phone User Guide 235 Keys States and LED BehaviorLine Keys and Idle Screens Softkey Line Keys 236 Model 6757i IP Phone User Guide Line key Phone BehaviorState Call Line Key Pressed Non-Call Line Key Pressed Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription Model 6757i IP Phone User Guide 237 Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing 238 Model 6757i IP Phone User Guide Answer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML ApplicationsModel 6757i IP Phone User Guide 239 Using the Keypad During Active XML Applications Playing a WAV File On Your Phone240 Model 6757i IP Phone User Guide IP Phone UI Screen During WAV Streaming Key Redirection Model 6757i IP Phone User Guide 241Options Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing 242 Model 6757i IP Phone User Guide Hold Feature Enhancement for Broadsoft Servers IP Phone UI when Broadsoft CMS is EnabledModel 6757i IP Phone User Guide 243 Diverting Calls from Your Phone Call Diversion Example Display of Call Destination Information Model 6757i IP Phone User Guide 245Screen Caller info Call destination Call diversion Call Destination Information Indication of Terminated Calls 246 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 247 For all phones Model M670i and M675i Expansion Modules 248 Model 6757i IP Phone User GuideModel M670i Model M675i Model 6757i IP Phone User Guide 249 Expansion Module keys support the following functions Using the Expansion Modules 250 Model 6757i IP Phone User GuideM670i Expansion Module M675i Expansion Module Model 6757i IP Phone User Guide 251 1 Screen2 Screen 252 Model 6757i IP Phone User Guide Press-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Model 6757i IP Phone User Guide 253 What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? 254 Model 6757i IP Phone User Guide Why does my phone display Bad Encrypted Config? Model 6757i IP Phone User Guide 255 256 Model 6757i IP Phone User Guide How do I restart the IP phone? Model 6757i IP Phone User Guide 257 How do I lock my phone? 258 Model 6757i IP Phone User Guide Limited Warranty Warranty Repair ServicesModel 6757i IP Phone User Guide 259 Exclusions After Warranty Service 260 Model 6757i IP Phone User Guide Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code NST Time SGT Index Model 6757i IP Phone User Guide Index-1 Index-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer