Transferring Calls, Blind Transfer | Aastra Telecom 6757I guide

Handling Calls

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

IP Phone UI

When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls.

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Screen that displays when handset is lifted

158	Model 6757i IP Phone User Guide

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Aastra Telecom 6757I manual Transferring Calls, Model 6757i IP Phone User Guide, Blind Transfer, Consultative Transfer

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License Agreement Table of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 147 Pre-dialing a Number 148 Receiving Calls 154 Using the Expansion Modules 250 237 Phone Features WelcomeAbout this Guide Model 6757i IP Phone User Guide Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys Key Panel Text Keys Symbol Keys Key Description Key Descriptions IP Phone Keys Keypad Keys Keypad Key Description Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions Basic Select Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Where Example Backup Registrar Line SIP Account Status Used?Status Description Condition Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Click on Basic Settings-Preferences-Ring Tones Select Ring Tone Click Save Settings Setting Contrast LevelContrast Level Select Contrast Level Setting the Backlight BacklightSelect Backlight Off If you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Audio Mode Description Option SpeakerSet Audio Headset Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Select Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight Savings Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Select Screen Language LanguageSpecifying the Language to Use Click on Basic Settings-Preferences-Language Settings Français FrenchDeutsch German Italiano Italian Nordic Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English French Spanish German Italian Portguese Russian Select Input Language Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Select Restart Phone Click on Operation-Reset Click RestartRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Click on Operation-Phone Lock Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Softkeys Key Function Description None Speed DialDo Not Disturb Busy Lamp Field BLF Key Function Description Services DirectoryCallers List Intercom State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LAB Key 12 displays in softkey position 1 on the phone Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Speed Dial Key Speed Dial PrefixKey Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speed Dial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Editing Speed Dial Keys Select Preferences Select Speed Dial Edit Edit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP 100 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 101 102 Model 6757i IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i IP Phone User Guide 107 108 Model 6757i IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i IP Phone User Guide 109 110 Model 6757i IP Phone User Guide Configuring a Sprecode KeySprecode Key Park/Pickup Keys Model 6757i IP Phone User Guide 111 Click on Operation-Softkeys and XML Configuring Park/Pickup Keys112 Model 6757i IP Phone User Guide Using the Park Call/Pickup Parked Call Feature Model 6757i IP Phone User Guide 113Park a Call Pickup a Parked Call Configuring a Last Call Return Key Last Call Return lcr Key Sylantro Servers only114 Model 6757i IP Phone User Guide How it works Model 6757i IP Phone User Guide 115 116 Model 6757i IP Phone User Guide Configuring a Call Forward KeyCall Forward Key Model 6757i IP Phone User Guide 117 BLF/Xfer Key Requirements and Functionality BLF/Xfer118 Model 6757i IP Phone User Guide Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 119 120 Model 6757i IP Phone User Guide Speed Dial/Xfer Key Requirements and Functionality Speed Dial/XferModel 6757i IP Phone User Guide 121 Configuring a Speed Dial/Xfer Key 122 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 123 Speed Dial/Conf 124 Model 6757i IP Phone User Guide Configuring a Speed Dial/Conf Key Model 6757i IP Phone User Guide 125 126 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 127 Configuring a Services Key 128 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 129 Configuring a Directory Key Directory Key130 Model 6757i IP Phone User Guide Directory Key Model 6757i IP Phone User Guide 131 Configuring a Callers List Key Callers List Key132 Model 6757i IP Phone User Guide Callers List Key Model 6757i IP Phone User Guide 133 Intercom Key Intercom Key134 Model 6757i IP Phone User Guide Configuring an Intercom Key Model 6757i IP Phone User Guide 135 136 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 137 Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone 138 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 139 Configuring a Paging KeyPaging Key Sends the RTP Stream 140 Model 6757i IP Phone User Guide Using the Paging Key Model 6757i IP Phone User Guide 141 142 Model 6757i IP Phone User Guide Configuring a None KeyNone Key Model 6757i IP Phone User Guide 143 144 Model 6757i IP Phone User Guide Configuring an Empty KeyEmpty Key Model 6757i IP Phone User Guide 145 Deleting a Key 146 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 147 Making CallsDialing a Number 148 Model 6757i IP Phone User Guide Using Handsfree SpeakerphonePre-dialing a Number Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset Using Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description 150 Model 6757i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6757i IP Phone User Guide 151 Accessing the Redial List Redial152 Model 6757i IP Phone User Guide Deleting from the Redial List Mute Model 6757i IP Phone User Guide 153 Receiving Calls Answering an Incoming Call154 Model 6757i IP Phone User Guide To answer the call Sending an Incoming Call to Voicemail Model 6757i IP Phone User Guide 155 Handling Calls Placing a Call on Hold156 Model 6757i IP Phone User Guide To place a call on hold When on Hold Model 6757i IP Phone User Guide 157Automatic Hold Retrieving a Held Call Screen that displays when handset is lifted Transferring Calls158 Model 6757i IP Phone User Guide Blind Transfer Transfer Key when handset is lifted Model 6757i IP Phone User Guide 159To transfer a call to another extension Transferring Two Existing Calls 160 Model 6757i IP Phone User Guide Indication of Transferred Calls Local Conferencing Conferencing CallsModel 6757i IP Phone User Guide 161 Conference Key Using Local Conferencing162 Model 6757i IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i IP Phone User Guide 163Joining Two Active Calls in a Single Conference Using Centralized Conferencing 164 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 165 Ending a Conference and Transferring Remaining Parties 166 Model 6757i IP Phone User GuideJoining Additional Parties to Active Conferences Ending Calls Model 6757i IP Phone User Guide 167 Accessing Your Directory Managing CallsDirectory List 168 Model 6757i IP Phone User Guide Managing the Directory List Sorting Entries and Quick Search FeatureModel 6757i IP Phone User Guide 169 170 Model 6757i IP Phone User Guide Adding New Entries to the Directory ListScreen Directory List Limitations Model 6757i IP Phone User Guide 171 Editing Entries in the Directory List 172 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i IP Phone User Guide 173 Arranging Multiple Screens 174 Model 6757i IP Phone User Guide Deleting Entries from the Directory List Model 6757i IP Phone User Guide 175 Saving Entries to the Directory List Directory Key Redial List Key 176 Model 6757i IP Phone User GuideDirectory Key Callers List Key Model 6757i IP Phone User Guide 177 Downloading the Directory List to Your PC Click on Operation-Directory 178 Model 6757i IP Phone User GuideDownload the Directory List Callers List Model 6757i IP Phone User Guide 179Caller’s List Screen Display Display Item Description Callers List Key Handsfree Button Access the Callers List180 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 181 Edit Entries in the Callers List 182 Model 6757i IP Phone User Guide Delete Entries from the Callers List Download the Callers List Model 6757i IP Phone User Guide 183Download the Callers List to Your PC 184 Model 6757i IP Phone User Guide Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND Model 6757i IP Phone User Guide 185 186 Model 6757i IP Phone User Guide Configuring DND Using the Aastra Web UIClick on Basic Settings-Preferences-General Model 6757i IP Phone User Guide 187 Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI 188 Model 6757i IP Phone User Guide DND in Account ModeDND in Phone Mode Default DND in Custom Mode Model 6757i IP Phone User Guide 189 Call Forward Account-Based Configuration 190 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 191 Configuring Cfwd Using the Aastra Web UI 192 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 196 Model 6757i IP Phone User Guide Using Cfwd via the IP Phone UICfwd in Account Mode Cfwd Disabled Model 6757i IP Phone User Guide 197 Change the State Change the Number Change the No. Rings Call Forward State ScreenServices198 Model 6757i IP Phone User Guide Cfwd in Phone Mode Model 6757i IP Phone User Guide 199 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Call Forward State Screen Cfwd in Custom Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide Number Model 6757i IP Phone User Guide 205 206 Model 6757i IP Phone User Guide Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6757i IP Phone User Guide 207 Using VoicemailVoicemail Additional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf Playback Click on Basic Settings-Preferences Model 6757i IP Phone User Guide 209 210 Model 6757i IP Phone User Guide Configuring Display of Dtmf DigitsDisplay Dtmf Digits Model 6757i IP Phone User Guide 211 212 Model 6757i IP Phone User Guide Configuring Call Waiting TonePlay Call Waiting Tone Model 6757i IP Phone User Guide 213 Configuring Call Waiting Tone PeriodCall Waiting Tone Period 214 Model 6757i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i IP Phone User Guide 215 Configuring XML Beep SupportXML Beep Support 216 Model 6757i IP Phone User Guide Configuring Call Hold Reminder During Active CallsCall Hold Reminder During Active Calls Model 6757i IP Phone User Guide 217 Configuring Call Hold ReminderCall Hold Reminder on single hold 218 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 219 Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing 220 Model 6757i IP Phone User GuideTransfer/Conference Call Behavior Intercom Behavior Configuring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221 Switch UI Focus to Ringing Line 222 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 223 Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Goodbye Key Cancels Incoming Calls 224 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming CallsUsing the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call is 226 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 227 Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Call Features 228 Model 6757i IP Phone User GuideIncoming Intercom Microphone Mute Allow Barge Model 6757i IP Phone User Guide 229Auto-Answer/Play Warning Tone Configuring Incoming Intercom Settings 230 Model 6757i IP Phone User Guide Using Redial Key for Last Number Redial Model 6757i IP Phone User Guide 231 232 Model 6757i IP Phone User Guide Group RTP Paging receives RTP streams Model 6757i IP Phone User Guide 233 Configuring Group RTP PagingShared Call Appearance SCA Call Bridging 234 Model 6757i IP Phone User Guide Refer to the following example Model 6757i IP Phone User Guide 235 Keys States and LED BehaviorLine Keys and Idle Screens Softkey Line Keys State Call Line Key Pressed Non-Call Line Key Pressed 236 Model 6757i IP Phone User GuideLine key Phone Behavior Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription Model 6757i IP Phone User Guide 237 Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing 238 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 239 Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Using the Keypad During Active XML Applications Playing a WAV File On Your Phone240 Model 6757i IP Phone User Guide IP Phone UI Screen During WAV Streaming Options Key Key RedirectionModel 6757i IP Phone User Guide 241 XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing 242 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 243 Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Diverting Calls from Your Phone Call Diversion Example Display of Call Destination Information Model 6757i IP Phone User Guide 245Screen Caller info Call destination Call diversion Call Destination Information Indication of Terminated Calls 246 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 247 For all phones Model M670i and M675i Expansion Modules 248 Model 6757i IP Phone User GuideModel M670i Model M675i Model 6757i IP Phone User Guide 249 Expansion Module keys support the following functions Using the Expansion Modules 250 Model 6757i IP Phone User GuideM670i Expansion Module M675i Expansion Module 2 Screen Model 6757i IP Phone User Guide 2511 Screen 252 Model 6757i IP Phone User Guide Press-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Model 6757i IP Phone User Guide 253 What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? 254 Model 6757i IP Phone User Guide Why does my phone display Bad Encrypted Config? Model 6757i IP Phone User Guide 255 256 Model 6757i IP Phone User Guide How do I restart the IP phone? Model 6757i IP Phone User Guide 257 How do I lock my phone? 258 Model 6757i IP Phone User Guide Limited Warranty Warranty Repair ServicesModel 6757i IP Phone User Guide 259 Exclusions After Warranty Service 260 Model 6757i IP Phone User Guide Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index Model 6757i IP Phone User Guide Index-1 Index-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer